Page 7 - Cisco Tribune Q2 2014

l l l
Telecom Reseller: Cisco Tribune NEWS PRODUCTS PEOPLE EVENTS 2nd Quarter 2014 7
Cisco Launches Managed Threat Defense Service

S
olution Helps Defends Against monitor, capture, and analyze threats. intelligence data.
SVP Cisco Security Solutions. “Managed
Known Intrusions, Protect From Cisco’s worldwide network of expert- Provides incident tracking and reporting
Threat Defense lessens the worry
Unknown Attacks and Guard
staffed security operations centers
via a subscription-based business model. associated with protecting against a
Against Advanced Persistent Threats
(SOCs) monitor the service and provide This approach can lower operational costs breach and allows Cisco and its partners
In today’s world of cloud, mobile, social
incident response analysis, escalation, and and utilizes Cisco’s continued investment to add value where customers need it
and the Internet of Everything, customers remediation recommendations.
in security technology, processes, and most.”
face new security challenges as they work Additionally, Managed Threat Defense talent.
to protect their most important asset -- data. Cisco announced Managed Threat does the following:
Protects against unknown attacks, not Includes innovative Cisco security technology such as Cisco Advanced AVAILABILITY:
Managed Threat Defense is available
Defense, a managed security solution that seen by anti-virus, by capturing real-time Malware Protection (AMP) to detect as a direct service from Cisco. Partners
applies real-time, predictive analytics
streaming telemetry.
malware and eliminate unnecessary can also resell this service through Cisco
to detect attacks and protect against Leverages Hadoop 2.0 to apply alerts, Sourcefire FirePOWER for threat Service Partner Program (CSPP). It is
advanced malware across customers’ predictive analytics to detect anomalous detection, and Cisco Cloud Web Security currently available in the United States
extended networks.
patterns against each customer’s unique for email and web filtering.
and Canada, and select locations in
According to the Cisco Annual Security network profile and determine suspicious “As data continues to move to the
APJC including: Australia, New Zealand,
Report, in a sample of 30 of the world’s behavior.
cloud, more people are accessing data via Singapore, Hong Kong, Malaysia, and
largest multinational company networks Identifies known attacks and mobile devices, in addition to sharing data Japan.
all shared the fact their organization
vulnerabilities using pattern analysis through social channels. Consequently,
had traffic going to web-sites that host and investigation against both Cisco- security has become our customers’ i
More information can be found
malware. As cyber threats become more proprietary and community threat
number one concern,” said Bryan Palma,
at www.cisco.com
sophisticated, it is increasingly difficult
to address them in real-time; in many
cases, years pass before organizations
are aware their networks have been
breached. To compound this issue,
finding the right talent to effectively staff
security operations can be a challenge. Cisco estimates this year there will
be a global shortage of more than one
million security professionals. Leveraging
external security experts helps reduce cost
and provides an opportunity for internal
resources to focus on other business
priorities.
Managed Threat Defense is an on-
premises solution, comprised of hardware,
software, and analytics designed to

LAPE

by Kim Lape, Project Manager –
Microcall National Accounts

3 Keys to Maximize
Call Reporting

Most organizations see value in call
reporting; yet, many companies
only use a portion of what these
systems offer. Whether it is due to a lack
of time or simply not knowing all of the
benefits, a few keys steps can help you to
effectively utilize your call reporting system.

KNOW your call reporting solution
The first step to realizing the full value of
call reporting is to know all of your system’s
capabilities. This may sound simple; but,
most companies purchase a call reporting
solution for a specific reason, utilize it for
that reason and never take advantage of
new features/benefits added to the system
over time.
Traditional ‘call accounting systems’ have morphed into solutions that monitor
employee productivity, provide call center
analytics, monitor for toll fraud, provide
departmental billing, analyze voice traffic,
and more. Staying up to date on all your
system has to offer can foster greater usage
and benefits.
Microcall customers have found that free
system audits help to make the most of their
Microcall solution. Often times, customers
are familiar with Microcall’s features but,
they just do not know how to apply these
features to their corporate environment
to realize the greatest benefit. During
the Microcall system audits, a Microcall
technician will analyze a customer’s
corporate environment, discuss their specific
needs and, review their actual Microcall
LAPE continues on page 10 ››

p1-12_2nd_Qtr_Cisco Tribune.indd 7
15/05/2014
15:31