Page 5 - Cisco Tribune Q2 2014

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Telecom Reseller: Cisco Tribune
NEWS PRODUCTS PEOPLE EVENTS 2nd Quarter 2014 5

THE OFFICIAL CIPTUG NEWSLETTER

Cisco IP Telecommunications Users Group
INSIDER

exchange. infuence. enhance. network

E

H

T

Sixth Annual

CIPTUG YOUR QUALITY MANAGEMENT

Customer WISH LIST COME TRUE

Appreciation

Event in SF

See Engage Suite at:
Cisco Live! 2014 Booth 411
May 18-22, 2014
San Francisco, CA

One of the most versatile Musicians Introducing Engage Quality. All You Wanted in
Singers and Entertainers on the music
scene today, Mr. Alvon Johnson will be
Quality Management. And Then Some.
C
IPTUG is co-hosting its 6th Annual Customer Appreciation
Event in San Francisco at Cisco
Engage Quality equips your contact center to provide targeted
Live. The event has become a staple for evaluation and training, calibrated for consistency, across a
UC customers of Cisco.
team or an entire organization. A total quality management
The event is scheduled to be held solution, Engage Quality includes advanced agent evaluation,
immediately following the World of calibrated assessment, integrated e-learning, and powerful,
Solutions Welcome Reception. As per the fully customizable performance reporting.
musical tradition of the event, Customer
Appreciation will be held at Biscuits and • Comprehensive, multi-level, skill set-based agent evaluation
Blues, considered to be one of the top • Calibrated assessment with unlimited assessment standards
Blues clubs in the nation.
CIPTUG promises the event to offer • E-Learning with real call audio or easily attached files
a fun atmosphere, great food and an • Instant feedback coaching, reinforced with bookmarks &
open bar. The event will feature Alvon notes - All tracked in agents’ My Engage learning queues
Johnson, who in some venues has been • Extensive custom reporting to mine in-depth QM data
dubbed the “King of the Blues” and the • Intuitive, Web 2.0 interface that invites even novice users
“Ambassador of the Blues”
More at CIPTUG.org
All this and more for one, all-inclusive, affordable price. No
nickel & diming you for critical QM & WFO capabilities.
Cisco
©
Engage Quality. It’s the all for one price solution for all!
TRIBUNE
Contact your authorized telecom equipment reseller or
TelStrat for more information and a live demo!
THE INDEPENDENT REPORT ON THE CISCO TELEPHONY MARKET
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ADVERTISING
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CIPTUG –
Fall Regional Conference
Call: 360 260-9708 • Toll Free: 800 667-8965 Fax: 360 260-9726
Email: publisher@usernews.com
Raleigh NC Sept 18-19 Details at Ciptug.org

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