Page 21 - Telecom Reseller September-October 2017

September/October 2017
Content Guru and Webhelp Unveil New Customer Engagement Partnership
Guru provides cutting-edge communications services through a cloud-based delivery model. Its clients include large enterprise
and government bodies throughout a huge range of sectors. In 2016, the company won a Queen’s Award for Enterprise: Innovation, the highest accolade for UK businesses, the UK IT Industry Award for its transformational work with NHS 111 London and a Comms National Award. In 2017 Content Guru has triumphed at the Computing Digital Technology Leaders’ Awards, the UK Cloud Awards and the IT Europa Awards.
ABOUT WEBHELP
Global customer experience and business process outsourcing expert Webhelp, o ers
a multi-channel and multi-lingual network
of more than 35,000 advisers worldwide.
With turnover trebled in ve years to reach 886 million at the end of 2016, the group is experiencing the fastest growth of any business
Telecom Reseller 21 More than 500 clients trust Webhelp with
the management and optimisation of their dedicated customer relationship solutions, both for management devices (customer service, technical support) and for acquisition and retention solutions, as well as for operational consultancy.
In contact with more than 500,000 consumers each day, Webhelp partners with its clients in the design and improvement of the customer journey, as well as in the deployment of tailor-made solutions, through the capture and analysis of multi-channel data.
Webhelp is a socially responsible company that invests in its human capital. e respect and development of employees and equal opportunities are key elements of the group’s CSR commitment. Webhelp has been owned by its management and KKR, a major investment fund on an international scale, since March 2016. ■
LONDON - Content Guru has entered into
an important new partnership with leading global customer experience expert, Webhelp. is partnership will see the delivery of award-winning storm® Customer Engagement HubTM and Cloud Contact Centre services to Webhelp’s enterprise clients across Europe and beyond.
Webhelp is a global leader in Business Process Outsourcing (BPO) with a strong focus on transforming the customer experience. Following an extensive evaluation of the Contact Centre as-a-Service (CCaaS) marketplace, Webhelp selected Content Guru’s storm, the largest Communications IntegrationTM platform in Europe, to deliver scalable multi-channel communications services for its multi-sector user base.
storm integrates with Webhelp’s clients’ CRM, WFM, ERP and other information systems to create market-leading consumer self-service capabilities at scale whilst empowering Webhelp’s contact centre agents to handle all channels of communication within a single so ware architecture.
Web chat, email, social, SMS, WebRTC video and voice are all served from storm‘s browser- based Desktop Task Assistant (DTA®) agent portal.
storm‘s unrivalled combination of capabilities enables hundreds of the world’s leading organisations to communicate more e ectively and competitively with consumers and citizens through millions of transactions every day.
David Turner, CEO of Webhelp UK, SA and India, commented:
“We are very proud of our role as a technology enabler and this is a great
example of how Webhelp takes best in breed technology and combines it with our expertise in deployment and customisation to ensure our clients are receiving cutting edge tailored solutions.
“Our customers demand premium customer engagement capabilities that put them at the forefront of consumer experience. is creates distinctiveness and competitive advantage
in our clients’ respective sectors. storm, in conjunction with Webhelp’s experienced team of service architects and contact centre professionals, provides the most exible
and e cient means to deliver on our clients’ evolving needs.
“Another reason that we chose to partner with Content Guru was the rapid deployment times provided by their highly-quali ed project management, applications and provisioning personnel, even for complex con gurations where new services must incorporate multiple legacy platforms within a client estate.”
Martin Taylor, Global CMO of Content Guru, added: “Across all sectors, we’re seeing the shi towards cloud customer engagement continue to accelerate. Webhelp’s pedigree, combined with storm‘s transformational capabilities, presents a strong contact centre and digital self-service o ering for end users
of all sizes and sectors. We look forward to the opportunities that this exciting, and potentially market-de ning, partnership will bring to our organisations and clients.”
ABOUT CONTENT GURU
Content Guru delivers Communications IntegrationTM services through its storm® platform. storm is a feature-rich, multi-channel
Customer Engagement HubTM which delivers inbound and outbound contact centre features, including iACD® (intelligent Automated Contact Distribution) to customers of all
sizes. storm can seamlessly integrate with almost any third-party information system, supporting WFO (Workforce Optimisation), WFM (Workforce Management), and CRM (Customer Relationship Management).
Founded in 2005 in the heart of Europe’s ‘Tech Valley’ in Bracknell, Berkshire, Content
in its sector.
THE NEW HUDDLE ROOM EXPERIENCE
The Yamaha CS-700
VIDEO SOUND COLLABORATION SYSTEM
An all-in-one huddle room conferencing solution that offers an intuitive collaboration experience with best-in-class audio, video, and screen sharing capability in simple, clutter-free, wall-mounted system.
The 120-degree ultra-wide angle, 1080p camera captures all meeting participants in one eld of view — covering 80% more area in the room than traditional video cameras without the hassle of panning and zooming.
With Yamaha’s superior audio technology at the helm, including a beamforming microphone array and a four-element speaker system, the Yamaha CS-700 picks up every spoken word with clarity and delivers amazing audio from the far end.
A single USB connection is all that’s needed for the CS-700 to support audio, video, and content sharing. SIP communications are also integrated, expanding the communication opportunities even further.
For IT staff, the CS-700’s integrated network management system means units can be remotely monitored and managed. Units can also be con gured at the same time, easing setup and upgrades for huddle rooms across an organization.
More Information at: revolabs.com/huddle