Page 17 - Telecom Reseller November December 2015

November/December 2015
Telecom Reseller 17
Getting Ready
on the cost factors in cloud services, as well as
en there are all the other issues involved
what would happen exactly when, but we knew
a market taxonomy to help you sort out all the in being an enterprise communications the broad outlines of how transitions would go:
for Winter
players. And we’ve added a session on the hot decision-maker: Contact centers are as business- Digital would succeed analog; IP would succeed
technology topic of so ware-de ned WANs, or critical as ever, and the technology going into TDM. But as we look ahead into the looming
SD-WANs. ere’ll be more to come on this track them continues to be at the cutting edge; and post-PBX world, it’s not at all clear how things are
- and One for sure.
video continues to grow and spread out both going to shake out, or what approach will be the
We’re also building out a track around throughout enterprise locations -- think “huddle best -- or if there will even be a single approach
Communications APIs -- the critical technology rooms” -- and throughout user devices -- think that works in basically the same way for most
that lets enterprises move swi ly and agilely
“everywhere.” Our tracks on both of these key enterprises.
Warm Week
to quickly bring up new features and to add technologies return, with experts Sheila McGee- I’m not going to pretend we’ll give you a single,
communications capabilities to existing business Smith of McGee-Smith Analytics and Andrew bottom-line answer, and I wouldn’t believe
apps. Oh, and on a related note, our daylong Davis of Wainhouse Research once again leading anyone who said they could. But what we will do
WebRTC Conference-within-a-Conference is the content e orts in those, respectively.
at Enterprise Connect Orlando 2016 is o er lots
KRAPF
back, led once again by Brent Kelly of Kelcor In addition to all this, you still have to deal of detailed information and informed analysis
and Irwin Lazar of Nemertes Research. While with the UC migration, as well as budgets, TCO, of the many issues that are swirling around our
Eric Krapf is the General Man- we don’t know exactly what will happen with investment protection, security, SIP and SIP industry. We’d love to have you join us the week
ager of the Enterprise Connect acceptance of WebRTC in Apple’s Safari browser, trunking -- and we have these topics covered
of March 7, 2016, at the Gaylord Palms Hotel in
events and is Editor & Lead Blog- Microso is de nitely an active player in this as well. In fact, our Management and Security Orlando, Fla. Click here to register, and use the
ger for the website No Jitter
space, and the general sense is that acceptance is track will be the largest it’s ever been when it’s code TELRESEL to receive $200 o the current
We’re cooking up some great content for growing and that the amount of work going into completed.
conference price.
Enterprise Connect Orlando 2016, from fantastic WebRTC projects is only increasing throughout It’s a time of uncertainty in the industry. In I hope to see you in Orlando -- minus the
keynotes to must-attend technology and business the industry.
the past, we may not have always known exactly
winter coat. ■
sessions.
24 Telecom Reseller
September/October 201
“Whenyougetoutthewinterclothes,”Fred4
Knight advised me, “it’s time to start working on
the program.” He was talking of course about the
INTERACTION RECORDING Enterprise Connect program, responsibility for
AND QUALITY MANAGEMENT which Fred turned over to me when our 2015
event wrapped up last March.
SOLUTIONS
Being that we’re located in the Chicago area, I
took that to mean I should start thinking about
the program in about late July. My colleagues
Beth Schultz, Michelle Burbick, and I started
Interaction working on it in earnest soon therea er, and
now we’ve got about two-thirds of it live on
Recording
the Enterprise Connect Orlando 2016 website.
I’m really excited about the content we’ve got
And Quality cooking, starting with our fantastic keynote
lineup:
Management
● Industry pioneer Ray Ozzie, founder and
CEO, Talko
Solutions
● Rowan Trollope, senior VP and GM,
collaboration technology group, Cisco
● Zig Sera n, corporate VP, Skype Business
Services, Microso
● Doug Suriano, senior VP and GM, Oracle
Communications
RECITE Xpress is a seamless, feature-rich SMB/ Simple User Interface
● Adam Swidler, technology evangelist,
SME customer interaction management system RECITEM has been designed for easy cutover Google at Work, Google
that enhances interaction analysis, delivers from one Call Recording System to another. ● Gary Barnett, senior VP and GM,
a solution to meet compliance requirements and ful lls speci c needs in the contact center Through the intuitive web based user interface, engagement solutions, Avaya
and back o ce environments. RECITEM the RECITEM user experience makes it easy to When it comes to the conference sessions, you
can be tailored to meet various enterprise navigate through calls and playback, while making can see the full list here and watch it ll out over
requirements by combining various software other RECITEM Software Modules available from a the next couple of weeks. A few things I want to
modules to provide a clear, concise view of single screen. Whether the end user is familiar with highlight:
the agent and customer experience. The other software or not, the user can be functional We’ve got multiple sessions on the new class
RECITE Xpress call recording module delivers one-hundred percent logging to an entire with RECITEM in minutes, without losing valuable s raining.
of mobile- rst collaboration apps, which remain
organization or to a selective group within one of the hot topics in the industry. Dave Stein
the organization. The RECITE Xpress Suite A Wide Range of Integrations
of Stein Consulting is going to do a deep dive
also includes a Quality Management module RECITEM can capture voice from a wide range into features and functions that di erentiate
which enables an organization’s supervisors PSTN and Communication Systems including many of the major contenders, while Michael
to evaluate employee interactions through the Avaya, Cisco, Asterisk and many more. RECITEM Finneran of dBrn Associates will look at whether
use of customizable evaluation templates for integrates with most common communications these applications can succeed where the older
selected, randomly agged, or all employee calls. Employee performance can then be platform, including most VoIP systems. RECITEM generation of mobile UC clients fell short. Given
viewed and measured graphically in a series advanced integrations include status updates and the growing popularity of these apps, and with
of reports based on information collected agent actions to track voice communications from companies like Cisco deciding to o er them, I’m
from evaluation scorecards. RECITE Xpress is extension to extension as the call travels through sure the subject will come up in several other
compatiblewithvarioussystemcon gurations, the communication system.
sessions as well.
including VoIP, TDM, and blended environments
Microsoft Lync
Our Cloud Communications track has some
RECITEM Snapshot
really compelling stu too: e annual Enterprise
RECITEM Snapshot is a Desktop Client that adds Microsoft Corporation has c RECITEM as Lync 2013 compliant. This c ation means Connect mock RFP will be cloud-focused this
Screen Capture and Live Agent Notes to the that our integration level ers Microsoft Lync year, and we’ve got sessions that will dig deep
RECITEM Xpress package. RECITEM Snapshot users the ability to record conversations in any
can be seamlessly added to RECITEM Xpress Lync mode, client, remote users, mobility users,
to provide a 360-degree view of the customer federated users and Lync Conferencing. Through
interaction.
our advanced integration, call setup times
RECITE MasCM
are reduced while preserving the
recorded in a central, searchable database. THE LATEST
RECITE MasCM is a PCI Compliance Module that By adding RECITEM software modules such TECH BLOGS
incorporates voice muting and screen capture as SnapshotM and MasCM, the Lync recording can be enhanced with PCI Compliance and
blocking during compliance portions of the customer call, rendering sensitive information Screen Capture. RECITEM is one of the few Lync
unplayable by any member of the organization. recording systems on the market that can er
The Compliance Module supports both PCI and these advanced features a ordable price.
HIPAA Compliance standards.
GARY

WWW.NUMONIX.CO sales@numonix.co 1-855-NUMONIX 1-561-9522600
AUDIN

p1-28_TR_Sep/Oct_2014.indd 24
15/10/2014 17:04