Page 23 - Telecom Reseller November December 2015

November/December 2015
Telecom Reseller 23
Nortel Notes
the operator needs to transfer to them, but usually Vidyo and Mitel Expand optimizations for new applications.
someone else answers the call before they do. How HD Video Conferencing The VidyoWorks integration into Mitel
can the operator get the call directly to that person MiCollab is now complete and generally
RUFFIN
instead?
Partnership and available.
A:Announce Integration of Quotes
In most cases I recommend following best “End customers across industries,
Phil Rufin
practice by giving each phone an individual
MiCollab continued from are increasingly expressing interest in
extension on key zero. I know that isn’t always possible, page 9....
integrated video communications as a
Q:
though. In your case, there is another solution. Instead key part of their collaboration strategy,”
I use a 2050 so phone at home. I use a USB
of the operator hanging up on the person paged to said Ron Wellard, Chief Products and
transfer the call, just have the operator put the person Solutions Oficer, Mitel. “Vidyo is the headset for the calls, but I have to sit at the
on hold and transfer to that key. Here’s the process.
beyond. The VidyoWorks integration technology leader in affordable software- computer all the time in case a call comes in. Is there
• Call arrives at the operator console. broadens Mitel partners’ addressable based video conferencing solutions and a way to have it ring out loud instead of just in the
• Place caller on hold.
market and incentivizes the channel to has been an important partner to Mitel for headset so I can walk around and do other things and
• Page the person needed.
respond to increased user demand for years. This expanded relationship will not worry about missing a call?
• Receive the callback.
high-quality video communication.
deliver the highest quality, experience A:
• Place call on hold.
Vidyo’s HD, software-based video and value to our customers.”
Windows seems to make the last audio device
• Pick up the original call on hold.
conferencing platform complements “We are pleased to partner with installed the default device, so it’s likely that
• Press Transfer.
Mitel’s uniied communications and Mitel on this expanded relationship
Windows assigned the default device status to your
• Press the line button for the person needed.
collaboration video portfolio with to answer the demands of existing headset. You need to reassign your computer speakers
• Press Transfer or Connect, depending on the phone
premium-quality video capabilities for customers, sustain and grow new global to be the default device instead.
type.
any device and network. To meet the deployments and help win market share Try right clicking on the speaker icon in the taskbar.
deployment needs of businesses today in verticals like healthcare and inancial Le -click Playback Devices. Right-click the icon that Q:
and in the future, the combined solution services,” said Eran Westman, CEO, represents your computer speakers and select Set As Too many of our new 1140E sets don’t work
is optimized to be deployed in public, Vidyo. “Vidyo’s high quality software- Default Device.
with the headsets. Is there a hidden setting to
private or hybrid cloud environments.
based video conferencing infrastructure Q:
turn on the headset function?
The VidyoWorks platform enables provides the absolute best possible We have several departments that have
A:
innovative new solutions and service experience to all enterprise customers Press the headset button twice quickly to get
multiple phones with the same extensions.
offerings for a variety of partners to looking for a real-time integrated video to the headset menu. You may have phones When a call comes in for an individual, the operator
provide additional capabilities and
communication solution today.”
that are con gured for Bluetooth instead.
pages them by name, and they call the operator. en

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