Page 17 - Telecom Reseller November December 2014

TelecomReseller
Technology
The Telecom
TM
Interaction 20
Managers
Reseller
UCNetworks
Nightmare before
Ruin 27
Christmas

The Voice of Uniied Communications and Collaboration
Colwell
BERZ 19

The Voice of Uniied Communications and Collaborations
by Leo Berz, Principal Consultant
with Advanced Telecom Solutions
(with a wink to Santa Claus)
NixoN
‘Twas the night before Christmas, when all
through the land, Not a network was stirring, not
even the WAN. he circuits were terminated by the
Off-site, out of
equipment with care, In hopes that the users soon
would be there.
mind? Not so
fast:On-sitepowerwith
ITsaferswere nestled, all snug in theirbeds,
cloud services
While visions of outages danced in their heads.
he CIO’s new budget had thinned out our plan,
By Duston Nixon, Marketing Communications Specialist,
While he was in Cozumel, touching up his tan.
MMinuteman UPS
When out on the server there arose such a clatter,
oving telephone systems, serv-
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Away to mbyeccoommpueteraI tloepw lpikreioarlitaysh,for busi-
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of requirements to ensure reliability.
The feeling is often out of sight, out of
he logs from the equipment so well I know,
mind once these services have been acti-
Gave light to the reason why things were so slow.
See Engage Cloud at:
vated. The reality, however, is that they are
When, what to my wondering eyes should appear,
Enterprise Connect 2014 only as reliable as your own infrastructure.
An alarm that was red, showing it near.
Booth 401
How can you ensure a steady link to your cloud? It starts with reliable power.
March 17-20, 2014 EARLES continues on page 21 ››
Orlando, FL
A Strong Connection Begins with
Why Keeping Your
Strong Power
Clloud-Based Calll Recordiing & WFO Ideal for All cloud services, no matter how reli-
able, depend on a simple internet connection
Head in the Cloud
SaaS and Other Hosted Service Providers
See NIXON, page 26
is a Good Thing
L
ewis
O On nee ooff ttood daayy’s’s h hoott tteesstt ttrreen nd dss iin n S Saa aaS S iiss tth hee g grro ow wiin ng g rra an nk kss o off Best practices on operating a
ccoonttaacctt cceentteerrss aand bussiineessseess sseeekiing cclloud--baasseed ssolluttiionss global cloud data center from a
Encrypting the
f foorr ccaal l l l rreeccoorrd di in ngg, , q qu uaal li ittyy m maan naag geem meen ntt, , aan nd d o otth heerr w wo orrk kffo orrc ce e wave of big data
ooppttimimizizaattiioon((WFO))sseerrvviicceess..
veteran IT operations executive
Part 1
TeelSlSttrraatt’s’s Enggaaggee Clloud lleettss yyou ttaap tthiiss hiighlly prroittablle W
market to upsell your existing VoIP subscribers and reach
market to upsell your existing VoIP subscribers and reach
By Jonath ELCH
an Lewis, director of product marketing, SSH
entirely new customers. Best of all, you can do this with:
entirely new customers. Best of all, you can do this with:
Commun
ications Security
What by Scott Welch, EVP of Cloud
inventory should be transferred
• No capital or other up-front investment • No capital or other up-front investment
to which Operations, Five9
warehouse? How are customers
(www.ive9.com)
• Your existing infrastructure • Your existing infrastructure
sing ou
ur website? How are the markets
• TelStrat handling all implementation & system management • TelStrat handling all implementation & system management
to help inform business decisions across A
trending? Today, you can use Big Data
s cloud technologies continue to lourish
industries. The prevalence of Big Data –
Engage Cloud is highly afordable and lexibly priced, with
Engage Cloud is highly afordable and lexibly priced, with
and replace older, on-premises solutions,
and its ecosystem of applications and uses
both subscription and perpetual license plans available.
both subscription and perpetual license plans available.
it is important for cloud vendors to
– has ballooned over the past decade. With
Your contact center and business customers are demanding
recognize the necessity of ensuring smooth and
increasingly easy and cost-effective tools
Your contact center and business customers are demanding
seamless operations. When companies trust
available to analyze – and monetize – mas-
their cloud vendor to shoulder the responsibility
these recording & WFO services in ever increasing numbers.
these recording & WFO services in ever increasing numbers.
sive amounts of data, organizations are
of running their enterprise applications, the
Don’t miss your chance to generate signiicant additional rev-
Don’t miss your chance to generate signiicant additional rev-
discovering new ways to solve problems
expectation is that the vendor can do it better
enue with these business-critical services for no up-front cost!
enue with these business-critical services for no up-front cost!
and extract value.
than the business can do themselves. his means
Traditionally, corporate staff controlled
cloud vendors need to have the right team,
Big Data applications, but as the uses of
Contact your authorized telecom equipment reseller or
Contact your authorized telecom equipment reseller or
technology, process and procedures in place to
Big Data have proliferated the apps have
TelStrat for more information and a live demo!
TelStrat for more information and a live demo!
provide continuous access and meet service level
iltered down to the departmental level as
agreements.
well. The pioneers of Big Data weren’t
To succeed in the cloud, vendors must have
especially concerned about security at the
solid operational processes based on best
onset, yet as its use becomes more wide-
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Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management
toproacetssqeusiacnkdlyth;etsheervreic’esavaailoabtiloitfynguromubnedrs.to
sales@telstrat.com | 972-543-3500 | www.telstrat.com
sales@telstrat.com | 972-543-3500 | www.telstrat.com
cover.
EARLES continues on page 21 ›› See LEWIS, page 25
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