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INTERACTION MANAGEMENT
SOFTWARE SUITE

Introducing RECITEM

Xpress Interaction

Management Suite

RECITE Xpress is a seamless, feature-rich SMB/ Simple User Interface
SME customer interaction management system
that enhances interaction analysis, delivers RECITEM has been designed for easy cutover
from one Call Recording System to another.
a solution to meet compliance requirements Through the intuitive web based user interface,
and fulills speciic needs in the contact center
and back oice environments. RECITEM the RECITEM user experience makes it easy to
can be tailored to meet various enterprise navigate through calls and playback, while making
requirements by combining various software other RECITEM Software Modules available from a
modules to provide a clear, concise view of single screen. Whether the end user is familiar with
the agent and customer experience. The other software or not, the user can be functional
with RECITEM in minutes, without losing valuable
RECITE Xpress call recording module delivers
one-hundred percent logging to an entire staing time during training.
organization or to a selective group within
the organization. The RECITE Xpress Suite A Wide Range of Integrations
also includes a Quality Management module
which enables an organization’s supervisors RECITEM can capture voice from a wide range
to evaluate employee interactions through the PSTN and Communication Systems including
Avaya, Cisco, Asterisk and many more. RECITEM
use of customizable evaluation templates for integrates with most common communications
selected, randomly lagged, or all employee platform, including most VoIP systems. RECITEM
calls. Employee performance can then be advanced integrations include status updates and
viewed and measured graphically in a series
of reports based on information collected agent actions to track voice communications from
from evaluation scorecards. RECITE Xpress is extension to extension as the call travels through
compatible with various system conigurations, the communication system.

including VoIP, TDM, and blended environments
Microsoft Lync
RECITEM Snapshot
Microsoft Corporation has certiied RECITEM as
RECITEM Snapshot is a Desktop Client that adds Lync 2013 compliant. This certiication means
Screen Capture and Live Agent Notes to the that our integration level ofers Microsoft Lync
RECITEM Xpress package. RECITEM Snapshot users the ability to record conversations in any

can be seamlessly added to RECITEM Xpress Lync mode, client, remote users, mobility users,
to provide a 360-degree view of the customer federated users and Lync Conferencing. Through
interaction.
our advanced integration, call setup times
are signiicantly reduced while preserving the
RECITE MasCM
recorded iles in a central, searchable database.

RECITE MasCM is a PCI Compliance Module that By adding RECITEM software modules such
incorporates voice muting and screen capture as SnapshotM and MasCM, the Lync recording
blocking during compliance portions of the can be enhanced with PCI Compliance and
customer call, rendering sensitive information Screen Capture. RECITEM is one of the few Lync
recording systems on the market that can ofer
unplayable by any member of the organization.
The Compliance Module supports both PCI and these advanced features at an afordable price.
HIPAA Compliance standards.
Numomix Works With Avaya

Contact Us For Details
WWW.NUMONIX.CO

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