Page 3 - Telecom Reseller SeptOct 2015

September/October 2015
Telecom Reseller 3
MovingtoVoIP?FourTips
Workforce

www.telecomreseller.com
March/April 2014Management Tools
for a Better Transition
SUBSCRIPTIONS & CIRCULATION
Needed for Remote
SE 28th Street, Vancouver, WA 98683
Call: 561-732-2335
E-mail: publisher@usernews.com
Telecom ResellerTM
Agent Success
W
ADVERTISING telecomreseller.com
Call: 360 260-9708 Toll FSruebes:cr8ip0t0ion6s67-8965
hile plain old telephone service
(POTS) remains a mainstay for many Or change address, unsubscribe: 17413 SE 28th Street, Vancouver, WA 98683
Fax: 360 260-9726
getting the point to pEo-imntail: publisher@usernws.comCall 561-732-2335 SMITH
y
Three Must Haves for companies, voice over IP (VoIP)
Webwww.telcomreseller.com• E-mail publisher@usernews.com
ed on order for some analog Advertising
Managing Remote Agents
Call 360 260-9708 • Toll Free 800 667-8965 • Fax 360 260-9726 NEWS DEPARTMENT
systems are quickly gaining market share both location to carry the new Web www.telecomreseller.com • E-mail publisher@usernews.com Please e-mail articles and press releases as attachments in Microsoft
by Sheldon Smith, Senior Prod- uct Manager at XO Communi- alongside and in lieu of more traditional systems. d technology, but so is the News Department
Word format to jeffowen@telecomreseller.com. Suggested length
Please e-mail articles and press releases as attachments in Microsoft Word format to
cations (www.xo.com)
ough moving from public-switched networks to more agile VoIP comes with a number of it still works ne. Howeisv2e5r0,-300 woerdditsor.@Autsetrhnewes.ncodmo. Sfutghgesaterdtilcelneg,thpilse2a5s0e-3p0r0owvoidrdes. cAot nthteacentd of the article,
somehow, and the providerplease provide contact information. Do not send graphics. We reserve the right to edit
potential pitfalls — here are four tips for a better information. Do not send graphics. We reserve the right to edit for content and length.
bers are pointed to the CO for content and length. For further clariication, please visit www.
m
BUILD A BUDGET
transition.
t was possible.
telecomreselleGur.icdeolimnesa. nOudr Ecdlictokriaol nCaSleundbamr (iaslsoionliGneu) isduesleinfuel fso.rOapupropEridaitteosurbiajelct matter.
For further clari cation, please visit www.telecomreseller.com and click on Submission
a
WEBB
How much will your new VoIP system
Calendar (also online) is useful for appropriate subject matter.
e right, it’s not pos- Publisher and Director of Advertising
cost? For many companies, the promise of CHECK YOUR NETWORK
alog DID trunk, therePublisher and
nt between the central Douglas Green, publisher@usernews.com
Deputy Publisher
Accounting
n e
by Bob Webb, Pipkins, Inc. downstream ROI o en overshadows the upfront What happens if your network can’t handle the Director of to initiate the call, and Advertising
Carole SangTiorgaiocy Titus
Executive Editor
(www.pipkins.com)
spend required to install and maintain a VoIP demands of a VoIP system? Prospective ROI ill send DTMF digitsDouglas Green,
Je Owen
Copy Editor
Michelle Moody
w
solution. e problem? Without an estimate, quickly disappears as you rush to shoehorn new BX will then route the publisher@ Tracy Titus
Accounting
Technology Editor
T
here are three primary reasons for remote companies are unable to accurately gauge if devices and make up for lost time. As noted by digits received. Youusernews.com the provider send theCopy Editor
Michelle Moody
Ray Horak
e
agents: lower contact center costs; costs are reasonable or spiraling out of control. IT Toolbox, it’s critical to perform a network Deputy Publisher
t match your extensionTechnology Editor
rayhorak@
improved customer service; and, improved
Creating an accurate budget requires two assessment before installing any VoIP equipment Carole Sangiorgio
hopefully, you have Graphic Design and Production Ray Horak, rayhorak@usernews.com
usernews.com
d
employee satisfaction and retention. Technology things: A provider that’s straightforward about — ask your provider about expected bandwidth Executive Editor Spritzer TGyperaandpDhesigcn Design
bers match the DID Jeff Owen m
has enabled contact centers to easily integrate its charges and any temporary cost breaks it requirements and ensure your network exceeds Raspberry Jam Creative
. So for example, your The publishers of this newspaper assume no responsibility for statements made by adver-
remote agents into their labor pool; however, o ers for rst-time customers, and a realistic this estimate by at least 20 percent. It’s also tisers in their advertisements, nor do they assume responsibility for statements or opinions
ouldbe1234andyToheuprublisheresxporfestshedisorniemwplisepdainptehrecaoslusmumnseofnthoisrnewspspoanpesri.bilityfor statements made by advertisers. in their advertisements, nor do they
be 555-1234. You
d
proper tools are required to maximize use of view about what’s required to set up and run a worth checking any existing network equipment assume responsibility foNrewsstpaatpemr delnivtesryotro copnfienrieonncesperxfoprrmesdsbeydCToSrAimr Seprlviieced er to send the last four
d
agents and achieve desired results. ere are
VoIP system. is includes initial equipment
such as routers and switches and replacing any r so the call would just in the columns of this newspaper.
e
outdated technology before your new VoIP r phone. On a ground u
WEBB continues on page 8 ››
SMITH continues on page 9 ››
system rolls out.
(or loop start for that
p
See MEDAK, page 15
analytics applications and smarter decisions, companies make more e ective pricing, sta ng, Accenture Launches Advanced Analytics
a company can unlock new opportunities for maintenance and planning decisions.
themselves and their customers.”
“Countless companies are vying to be the next nication r(x) /
Applications for the Telecommunications Industry
Walt Medak & Associates, Inc.
Accenture’s new advanced analytics applications big digital disruptor in the highly competitive ®
for the telecommunications industry include:
global telecommunications industry,” said Marco
Network Predictive Fault Management – Helps Vernocchi, senior managing director, Accenture ining 6
Accenture is launching ve advanced analytics scalable platform that develops industry- and a
providers predict network incidents before they Communications, Media and Technology – 1 - 15
applications for the telecommunications industry,
function-speci c advanced analytics applications 1
occur, allowing for pre-emptive maintenance Global Digital Lead. “One way to have a strong .com 360-836-3020
that are reusable, con gurable and adaptable to equipping users with customized analytics
Training Maintenance Equipment
k
and improved service assurance. Users receive
foot in this race is by turning data into an asset meet the needs of each unique company and its insights that can empower them to make smarter,
and using it to make insight-driven decisions. individual users -- the new analytics applications data-driven decisions. Developed through the
continues on page 16 ››
When data is put to work through advanced
are designed to help telecommunications
Accenture Analytics Applications Platform -- a

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