Page 3 - SkypeBuzz Spring 2016
P. 3
1st Quarter 2016
SkypeBuzz by Telecom Reseller 3
Skype for Business Contact Center, Clarity Connect, Toshiba’s UCedge App for
Android, iOS, Windows,
Integrates with Virtual Observer for Work Force
and Mac Devices Rede nes
Uni ed Communications
Optimization and Quality Assurance Capabilities
with Enhanced Visibility,
Collaboration and
Federation with Skype for Coordinated Systems, Inc. (CSI) announced a which extends Clarity Connect’s functionality,” di erentiate both CSI and Clarity.”
strategic relationship with Clarity, integrating said Rich Marcia, Marketing Director for CSI. e Virtual Observer product provides an end-
Business
the company’s best-of-breed contact center
“We’ll be able to serve the needs of Skype for to-end WFO set of functionality on a truly uni ed
for Microso Skype for Business, combining Business customers in terms of providing value communications and collaboration platform,
Toshiba America Information Systems,
Clarity Connect and CSI’s Virtual Observer in an integrated workforce optimization suite, enabling customers to get the best experience
Inc., Telecommunication Systems Division (VO) workforce optimization (WFO) solution. including quality monitoring, speech analytics, while empowering users to work together to solve
announced an extensive feature enhancement Together, the integrated o ering will allow both and workforce management which ts nicely business problems in the most e cient manner
to its UCedge® uni ed communications app. Clarity Connect and CSI to deliver a complete and a ordably across their entire array of cloud possible. Quality scoring, forecasting, scheduling
UCedge is rede ning Uni ed Communications and robust contact center solution for Skype for platforms and services.”
and adherence round out the abilities for a total
with enhanced visibility, collaboration and Business with full WFO functionality.
Clarity has seen signi cant growth in companies view of daily activities.
XMPP federation across Toshiba premise and Companies using Clarity Connect version
looking to migrate their contact centers to a Clarity Connect is a full-featured contact center
cloud business telephone systems and third- 4.0 and later have the option to select
product that integrates awlessly and takes full native to Skype for Business. is means Clarity
party solutions, including Microso ® Skype® for Virtual Observer within the Clarity Connect advantage of Skype for Business. By productizing Connect adds missing functionality without
Business (previously Lync®).
Administration Console to provide WFO
the integration within Clarity Connect and duplicating or complicating the infrastructure
Available for AndroidM and Apple® smartphones and quality assurance functionalities. Product Virtual Observer, customers can now gain or call control. Clarity Connect steps in and
and tablets as well as Windows® and Mac®
Development teams from both companies additional bene ts from their investment in Skype adds the required intelligence to conversations,
laptop and desktop computers, UCedge can be collaborated to integrate the products in for Business.
regardless of modality, to deliver the best
downloaded from Google PlayM, the Apple App seamlessly. Clarity and CSI will also work closely “We quickly realized the similarities in the
customer experience on the market. Intelligent
StoreM and Google Chrome Web StoreM. UCedge on joint sales and marketing e orts including core values within our companies and the
IVR, skills based routing, real-time metrics,
works with Toshiba’s VIPedge® cloud and IPedge® ensuring their respective partner programs can way we approach building products,” said Jon historical reports, and make up this rst-of-
premise telephone systems as well as Strata® CIX
leverage the new integration.
Rauschenberg, CTO of Clarity. “Our focus on the its-kind approach to a contact center for a true
“We are truly excited about entering into this customer and providing an innovative product at collaboration platform.
CONTINUES ON PAGE 5
partnership and becoming a vital component
a very di erent cost structure are principles that
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