Page 3 - Telecom Reseller August-September 2016

August/September 2016
Telecom Reseller 3
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5 Rules To Know For Those New To Telemedicine
DIBATTISTA
by Jake DiBattista, Territory Manager, SimpleVisit (www. simplevisit.com)
As payers and technology continue to develop in support of the rising trend of telemedicine, it is important for providers to understand the basic rules of practicing in the virtual world. Below are the ve guidelines for healthcare providers o ering video visits.
Provider Licensing
Licensure is o en seen as one of the biggest barriers to the establishment or growth of a telemedicine program. Despite technology’s ability to connect patients and providers almost anywhere in the world, it is not always legal to do so. When practicing telemedicine, it is critical providers remember they are only permitted
to see patients in the states in which they are licensed to practice. is means when your patient is doing a cross-country road trip, you cannot conduct a visit with them via video call as a provider.
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Four Reasons To Go Retro In Your Service Delivery (Part 2 of a Two-Part Series)
MICHELLI
By Joseph Michelli, PhD, CSP the author of Driven to Delight (www.josephmichelli.com)
No matter how tech-savvy your customers may be, they still have very simple yet very powerful human needs. ey want to
belong. ey want to feel heard and appreciated. ey want to know they matter. If you can make them feel this way, they’ll keep coming back (and bring their friends).
In Part 1 of this article I asserted that even sleek, modern, technology-focused companies must provide “old school” service.
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Douglas Green – publisher@usernews.com Associate Publisher & Director of Advertising
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