Page 4 - Telecom Reseller August-September 2016

4 Telecom Reseller
August/September 2016
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PBX/SWITCH CONFIGURATION
If you have an automated phone system set up in your company’s o ce, there is a good chance you are familiar with PBX, or Private Branch Exchange.
However, if you do not have this system set
up, then the time might be right for you and your company to learn about it. With this con guration, all company o ce phones are connected to one server, which gures out where to send users when they call the o ce. is
is possible through IVR, or Interactive Voice Response.
is system is set up so a telephone can prompt a customer to “hit one” or “hit two” on their keypad. When customers press a desired button, they can then be transferred to either another prompt or to a call queue where the incoming call will be answered by a call representative.
is may seem like a lengthy process for the customer at times; however, without this process the customer would have to wade through unnecessary extra calls and transfers. Overall, PBX is actually making life easier for the end user.
BENEFITS
PBX con guration leads to an easier end user experience, yet this system can also help save
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your company money and time.
One major bene t of switching to this system
is the cost. Because all o ce phones can be connected to one server, this reduces the amount of lines needed to host them all and increases the amount of physical phones that can be on the server.
Overall, this process can reduce your company’s phone bills by converging multiple lines and servers into one. PBX also gives companies additional resources such as voicemail, IVR, call transfers, and call recording, which all make
your business run more e ciently. ese options can help save your company time by automating certain steps in the phone call process. Getting customers where they need to be in this e cient way is a big time saver.
Without certain systems, the feeling of running up a gruelingly long hill would feel twice as bad. While it may seem di cult at rst, that initial run up the hill is actually helping you out more than you would expect.
PBX, in conjunction with IVR, assists customers in reaching company contacts through the phone. At the end of the day, these con gurations have great bene ts that make life simpler for the customer and the company. With PBX, end user automation can help VoIP be as successful as it should be. ■
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