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12 Cloud Questions
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05/02/2016 20:
COLWELL
PAGE17
LWELL RUFFIN
PATTERSON
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Jacada Partners with Idomoo to Bring Personalized Video to Visual IVR
Telecom a subscription-based cloud service) but may not with fast-growing, high-value distribution business Nuvias has also been appointed as master
Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
The Newsource on UC ● UCaaS ● Collaboration ● Mobility
Call AB 1-1600 to discuss your application. www.DrayTekUSA.com
P at 972-83
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AudioCodes Signs
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By Pat Patterson, Director of Services for Avaya
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Telecom Policy: Limiter or Enabler?
The Latest EDUcasts
how secure is the cloud? No surprise, analysts predict security products and cloud-based
New relationship will focus on Skype for Business and BroadSo UC markets
security services will be a nearly $9 billion market Uni ed Communications (UC) Practice across
With recent high pro le cyber-attacks at Nuvias is now able to o er complete end-to-
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Should Ask Itself
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companieslikeSonyandU.S.government
end solutions and technical support for Skype for
PAGE 13
The Latest
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As we said in August, the C-suite likes the based on AudioCodes’ Session Border Controllers
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LONDON - AudioCodes, the Voice and Uni ed
agencies, cloud security is in sharp focus.
Business and BroadSo Business UC environments,
Huddle Together
Communications Networking Solutions vendor,
By Pat Patterson, Director of
nal Design Determines
Nortel Notes
cloud’s exible OpEx model (o en deployed as (SBCs) and handsets. As part of the agreement,
has signed a pan-EMEA distribution agreement
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PATTERSON continues on page 21 ›› N u v i a A s s i s w a e l r e s a a i d d y i wn e Al l u e g s t u a s b t l , i s t h h e e d C i n- s c u l u i t d e i n l i g k e D s A t h C e H ,
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the Contact Center:
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PATTERSON continues on page 21 ›› Bicom Systems
PCI Compliance in
the Contact Center:
to certify UC-
by Will Melendez,
that utilize contact centers—and consequently, partnered with Yealink to incorporate several
for resellers of contact center solutions. PCI new UC telephones into the upcoming release of
compliance mandates are rigorous, fees for non- PBXware 4.1.2. Designed with collaboration and
compliance can be debilitating, and there is little productivity at the forefront, Yealink telephones will
leniency being o ered to violators.
integrate seamlessly with PBXware, opening the
e extent of organizabtyioWnsilltMhaetleanredeszu,bject door to more hardware options for users.
to PCI compliance is staggering. More than 12 “Our high-quality UC terminal solutions
million businesses in the United States accept enhance the work e ciency and competitive
cardT
(www.voice4net.com)
-based payments, through online, mobile, advantages of customers in over 100 countries,”
m o c d o e m l s , p i l n i a c n l u c d e i n m g a : n T d 4 a 1 t S e , s T a 4 r 2 e S r , i T g o 4 r 8 o S u , T s , 4 f 9 e Ge s , f o r n o n -
MELENDEZ continues on page 16 ››
T 5 8 c o V m, a p n l d i a Wn c 5 e 6 c P a . n E l b d e a r d A e b v d i l i i c t a , t B i n i c g o , m a n ’ s d l e a t h d e r e i s l i t t l e
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c o n c t o i n m u p e a r n e l i y e i s n w g h o o n n Y e e a e l d i n t k o a i ms a p m l e a m j o e r n U t c C o t m e r p m l i i a n n a t l solucotinotnacptrocveindter. Ssoevluetriaolndsisitsrisbimutoilrasrlayrewaildrea-dy linerdeaucphifnogr.the upcoming IP Key Systems products.
Stay tuned for Bicom’s upcoming release of
bicomsystems.com and www.yealink.com. ■
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dedicated telephones
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(www.voice4net.com)
Yealink telephones will integrate with PBXware
established strict guidelines for companies 4.1.2 for enhanced collaboration, productivity, and
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MELENDEZ
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and voice communications, and are therefore accordinhgetoPNCiIkSoeHcuornitgyaSttYaenadlianrkd.s Coeiurnccoirlehgaosal
subject to PCI DSS (Data Security Standards)
of “easy ceosltlabloisrhateiodns,thricgthgpurioddeulicnteivsitfyo”r acloigmnps anies
regulations. is means the market base for wit
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companies who need to implement compliant comhomstunoficdaetivoenlo. pments into motion for industries
contact center solutions is similarly wide- Athuattouptriolivziesicoonnintagcatncdencteerrtsi —catniodnchoanvsequently,
reaching. beefnorcroemseplletresdoofncoanfutallcrtacnegneteorfsYoelaulitnioknpsh. PonCeI
MELENDEZ continues on page 16 ››
PBXware 4.1.2
For more information, please visit www.
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05/02/2016 20:02