Page 13 - Telecom Reseller March April 2014

Telecom Reseller 13
March/April 2014

Medak
Telecom ResellerTM

telecomreseller.com
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By Walt Medak gives you the options “n”, which means if
tie line. There is a delay getting the point to point
Web www.telecomreseller.com • E-mail publisher@usernews.com
Advertising
circuit installed, so I placed on order for some analog Qall ports on the announcement board are
Call 360 260-9708 • Toll Free 800 667-8965 • Fax 360 260-9726 DID trunks for the new location to carry the new I’m trying to set up an announcement, or rather busy the caller won’t hear the announce-
Web www.telecomreseller.com • E-mail publisher@usernews.com
News Department
numbers. I know it’s old technology, but so is the more like our company infomercial, to play to ment, “y”, which means if the ports are
Please e-mail articles and press releases as attachments in Microsoft Word format to Definity we’re using and it still works fine. However, callers waiting in queue for our call center. I have a all busy the system will wait until a port
editor@usernews.com. Suggested length is 250-300 words. At the end of the article, please provide contact information. Do not send graphics. We reserve the right to edit the orders got mixed up somehow, and the provider TN2501 VAL board, and I’ve loaded announcements is available and then start the caller at the
for content and length.
is telling me the DID numbers are pointed to the CO
on it before, but those have all been the “play once and move on” type. This new recording is supposed beginning of the announcement, or “b”
For further clarification, please visit www.telecomreseller.com and click on Submission Guidelines. Our Editorial Calendar (also online) is useful for appropriate subject matter.
to play continually until the caller is answered. How
which functions essentially the same way runks. I didn’t think that was possible.
t
Publisher and Director of Advertising
In short, you’re right, it’s not pos-
o I set it up to do that?
d“integ-mus” does. One thing to keep in A
Douglas Green, publisher@usernews.com
AThere are a couple options for setting
mind if you use one of the repeating type sible. On an analog DID trunk, there
Deputy Publisher
Carole Sangiorgio
of announcements, once the vector hits the
up a repeating announcement depend-
is usually a signal sent between the central
Executive Editor
ing on exactly how you want it to func- step that plays the announcement it will
office and the PBX to initiate the call, and
Jeff Owen
Accounting
then the provider will send DTMF digits tion. The TN2501 has 31 ports available stay in that step until the call is either con-
Tracy Titus
to the PBX. The PBX will then route the to play back the announcements to call- nected to an agent, the caller presses a digit
Copy Editor
call based on the digits received. You ers. The call volume in your call center (if you play the announcement as part of a
Michelle Moody
Technology Editor
would typically have the provider send the would determine, to an extent, how you “collect” step), or the caller hangs up. The
Ray Horak, rayhorak@usernews.com
number of digits that match your extension wanted to set up the announcement. When vector will not just continue to process like
Graphic Design and Production
number length, and hopefully, you have t does with a non-repeating announcement. you add the announcement itself with the iQ
Spritzer Type and Design
your extension numbers match the DID command “add announcement xxxx”, you We are in the process of opening a new office
The publishers of this newspaper assume no responsibility for statements made by adver- tisers in their advertisements, nor do they assume responsibility for statements or opinions phone number range. So for example, your would select the type as either “integ-rep”
just a few blocks away from our main office.
expressed or implied in the columns of this newspaper.
extension number would be 1234 and your DID number would be 555-1234. You or “integ-mus”. If you chose “integ-mus”, I placed an order with the provider that already
Newspaper delivery to conference performed by CTS Air Service
would ask the provider to send the last four the “Queue” field is automatically set to “b” serves several of our offices in the area for a point to
digits of your number so the call would just which means that callers will essentially all point circuit and some ground start CO trunks at the
route directly to your phone. On a ground be connected to the same playback port and new location. This new office will probably just be
start CO trunk group (or loop start for that
will just start hearing the message wherever a temporary solution, so I order a new block of DID
it happens to be during it’s playback cycle. numbers to come in to our main office on the exist-
See MEDAK, page 15
If you select “integ-rep”, the “Queue” field ing PRI, and planned on just routing them over the

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