Page 23 - Telecom Reseller MarApr 2016

March/April 2016
Telecom Reseller 23
Nortel Notes
HELP WANTED

comes on. ey will forget usually, so write it
down and remind them when it gets confusing.
RUFFIN
Q:
Our ACD agents have personal Bristol Capital, Inc., Montvale NJ
extensions in addition to the regular
Phil Ruf n
ACD keys. ey complain that when a call Job Title: Managing Engineer/Avaya
comes in on their personal lines, pressing Subject Matter Expert
the Headset key doesn’t answer the call. ey
Q:think there’s a way to make it work.
In one department they have a group A:Job Description:
number that appears on several
Yes, there are a few little programming A telecommunications software rm in northern New Jersey is looking for
phones and when it rings one of them should details I like to add to make it nicer
an Avaya Subject Matter Expert to ll a management position directing the
answer it. If they don’t answer I have it
for ACD agents. at’s one of them: Incoming design, production, and quality of consultative services for the Avaya Aura,
going to a voice mailbox and I have external Ringing Line Preference Allowed. Just add IRA CS1000, and IP Of ce platforms. Candidate will:
message lights programmed on all the phones to the CLS. Another is OLA: Outgoing Line
so they all know to check the voicemail. e Preference Allowed. It lets them use the Headset • Work closely with both in-house development and sales teams, as well as
problem is that they are asking me to make button for making a call out on a personal line. Avaya Partners and end-users, to conceive future development opportunities,
the messages light the red light on phones, not For these to work properly, you’ll also need
continually re ne existing offerings, and ensure their accuracy
just the triangle on the button. Is there a way to set LPK to the highest numbered key with
to make it light the red light?
an extension you want to include in the line • Lead a small team of production associates, managing remote access to
A:
selection.
customers’ systems and the generation of our service offerings
Still another enhancement is DNDD. When Yes, you can do that simply. For any of
combined with TDD, it allows the phone to • Be responsible for occasional consultative reviews of our services with the phones that need to light the red
lamp for messages in both the user’s mailbox display the calling party’s name and number Partners and end-users
and the group mailbox, set MWA and LMPX in when the call has been forwarded or hunts up
the CLS. Sounds like no big deal, right? It’s great the keys.
Detailed and extensive Avaya product domain knowledge is a requirement,
except for this little quirk. A message in either of and real-world experience with system design, installation, and maintenance
the mailboxes (the user’s mailbox or the group DEAR READERS,
is highly desirable. On-site lab systems are at your full disposal for diag-
mailbox) will light the red indicator. Listening I’m sure you all back up your systems regularly. nostic and educational purposes. Candidate must be detail-oriented, have
to the message in either of the mailboxes (again, In fact, you probably have it all automated so excellent communication skills, and be able to fully understand manufacturer
the user’s mailbox or the group mailbox) will you don’t even have to think about it. Here’s a documentation to independently learn new concepts and technologies. 5+
turn o the lamp. Here’s the kicker: they may suggestion, though, that I was taught by a co- years of experience working with Avaya Aura, CS1000 and/or IP Of ce is
BOTH have a message (or messages) and when worker some years ago.
expected, including Avaya Professional Credential Program certi cations.
the user listens to one, the red indicator will Once a month, or as o en as seems logical
extinguish. at means there could still be an for your system(s), make a text le of your
Avaya Professional Credentials for applicable products (ACSS, ACIS, ASPS,
urgent message le in the mailbox and the user TNs. Just use whatever terminal program you etc.) are a must. Candidates without Avaya Professional Credentials will not
doesn’t know it. e answer, then, is to check normally use to connect to the system, and save be considered.
both mailboxes any time the red light comes on. a full print of the stations and trunks. File it
Right?
away on your hard drive and remember where Come join our team of highly-dedicated individuals creating some of the most
No, there’s one more caveat. Whenever the it is.
red light comes on, look at the XMWK key to ere will be times when you want to
well-respected, insightful services available in the industry today.
see if the triangle is ashing. If it is, the user know what was on that TN, or who had that We’ve made a difference over 25 years and still counting.
should check both mailboxes. If it is not, the extension, or who knows what. You’ll be able to To Apply:
message will only be on the personal voicemail, pull up the complete list from that month and Compensation: Salary BOE Contact HR@infoplusonline.com
not the group.
do a quick “Find” for that all-important little Medical, paid time off, 401(k)
If that’s too confusing for the user, just have detail. It will more than come in handy. It can
them check both mailboxes any time the light
make you the hero. Try it! n

ROBERTS
continued from page 11

generation,” they value a business culture that percent of Baby Boomers who felt the same way. and any device.
focuses on teamwork.
What collaboration tools do they prefer? Web Conferencing. As a generation raised on
While they may be much-maligned as self- While they may be much-maligned Mobile Phones. Smartphone ownership among
FaceTime, collaborating with Web conferencing
centered and unfocused, Millennials are not only Millennials is nearly ubiquitous, with 86 percent technology is natural to them.
poised to take over the workplace, they’re already as self-centered and unfocused, of 18- to 29-year-olds owning one in 2015, One of the most de ning features of this
moving into leadership positions. As they do, according to Pew Research Center (http://tinyurl. generation is its ability to multitask. Although
they’re bringing with them preferences for tools com/q2lt5ou). Network Computing found that the concept of multitasking is somewhat
that make communication and collaboration Millennials are not only poised to 32 percent of Millennials use their mobile devices controversial, some studies suggest (http://
easier and faster.
for collaboration, compared to 23 percent of Baby tinyurl.com/hbcuvnh) that the brain is being
While in-person interaction is still the favored take over the workplace, they’re Boomers.
rewired, and Millennial habits are helping that
method of communication, a signi cant number Chat and Messaging. While more than a third happen.
of Millennials prefer to work collaboratively already moving into leadership of Baby Boomers nd chat or texting to be the Whether true or not, it’s clear that Millennials
through digital channels. In one study (http:// least e ective forms of collaboration, Millennials nd it easier than previous generations to shi
tinyurl.com/p8dxo3g), PwC found that 41 positions. As they do, they’re clearly have a di erent view.
between tasks quickly – or even manage several
percent preferred electronic communications Nearly half told Network Computing that simultaneously. In the workplace, businesses can
over face-to-face conversations. While a Network they prefer using chat or text messaging when play to this strength by providing well-integrated
Computing survey (http://tinyurl.com/h2o43rw) bringing with them preferences for communicating with coworkers, vendors or collaboration tools on a uni ed communications
said that 40 percent favored online meetings over partners.
platform.
in-person sessions.
tools that make communication Document Sharing. Millennials are adept
In summary, expect this generation to be more
Yet 71 percent of Millennials also expressed at using services such as Google Docs or demanding about the technology and tools their
dissatisfaction with the collaboration tools
andcollaboration easier and faster.
Dropbox. ey expect to work with systems that employers o er. Businesses who want to attract
their employers o er, according to Network enable them to access and share documents, Millennial talent should be ready to invest in the
Computing. is was notably higher than the 45
presentations and spreadsheets from anywhere
collaboration tools that they love. n