Page 24 - AI CX White Paper by Mark Daley

An Executive White Paper for AI-CX in the Enterprise
I created this graphic to segment the types of Artificial Intelligence these software vendors promote and where they operate today. This illustration does not depict all Enterprise grade AI vendors and the lines don’t exist for most part of the big guys who have true AI platforms spanning the business ecosystem. Candidly there are literally thousands of AI startups, and they wouldn’t fit on this page. The logos and companies listed are the software companies I’ve come across on-line, researched in trade shows and have worked with to one degree or another and I didn’t really address vertical markets. There are some I mentioned previously in Human Resources, Finance, Utilities, Life Sciences, etc.
The actual lines drawn are lines of demarcation, for now. This is a fluid market, fluid technology. Point AI are point solution companies just providing one solution to solve a specific business problem. Expect a massive number of mergers and acquisitions over the next 2 years, and many will vanish. Expect much of the technology being developed also being cross pollinated from various point solutions spanning through all parts of the business ecosystem. For example, companies with digital call recording, playback in customer facing contact centers has value back in the manufacturing, ERP world for training, etc.
As I mentioned previously, having a policy in place for Generative AI is imperative for the Enterprise business. I believe humans can thrive with AI and these tools are just that tool, not to replace humans, but have humans leverage the AI to make their jobs easier.