Page 25 - AvayaExtra Q3 Fall 2014

Extra report on Avaya BUYER’S GUIDE
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YouCon
Cube
The YouCon Cube is an innovative CTI middleware for integrating voice and data. lt connects each Avaya Aura®
Matthias Krueger
m.krueger@youcon.com
conventional telephone system from market-leading vendors (e.g. Alcatel-Lucent, Avaya, Cisco,
MicrosoftLync,Unify)toexistingCRM/ERPsystems(e.g.SAP,Salesforce).
Zenitel Norway AS
Stentofon SIP Intercom
The STENTOFON SIP Vandal Resistant Substation is tough, durable and resilient, and designed for Avaya Aura®
Adil Ashraf
adil.ashraf@zenitel.com
use in the harshest environments. The station is typically used as a communication, information or
emergency point and connects directly to the IP network, making it easy to deploy – anywhere.
Amtelco
Intelligent Soft Agent
The Soft Agent provides streamlined intelligent console and call center performance, enhancing the Avaya Aura®
Amtelco Sales
info@amtelco.com
organization's bottom line. The Soft Agent combines agent state control and call handling capabilities with Amtelco's Intelligent Series suite of applications

Cincinnati Bell Technology Solutions
SIP Trunking Services
CBTS provides DevConnect compatible SIP trunking solutions focused on the needs of mid-market and enterprise customers; available in most US markets (select International markets in 2014). Full Avaya Aura®
Lauren Teppe
lauren.tepe@cbts.net
suite of Consult-Design-Build-Run services are also available.
Communication CRI IS-Aura
POWERFUL CRI INTEGRATED SERVER PLATFORM DELIVERING AVAYA AURA. CRI is leveraging Avaya Aura Avaya Aura®
Scott McKechnie
smckechnie@crinj.com
Resources, Inc.
and taking it to the next level with IS-Aura. The flexibility of our deployment options along with the
numerous application combinations allows us to create the Integrated Server that specifically meets
your needs. Aura simplifies collaboration and delivers cost savings and a smart, evolutionary path for
your existing communication and now that we have virtualized it the benefits are numerous.
Libatel
TouchCon Hospitality Suite
A suite of applications for the Avaya 96xx Touchscreen IP Deskphones for use in the hospitality Avaya Aura®
Giselle Bou gghanem@libatel.com
environment to display various useful information including real-time local weather forcasts, currency convertor based on daily exchange rate data, Hotel information including speed dial lists. etc
Ghanem

Libatel
TouchCon Islamic Suite
Application for the Avaya 96xx Touchscreen IP Deskphones which acts as a reference or reminder for daily supplications. Supplications can be retrieved per city and can be previewed 3 days in advance.
Avaya Aura®
Giselle Bou Ghanem
gghanem@libatel.com

Libatel
TouchCon Office Suite
A suite of applications for the Avaya 96xx Touchscreen IP Deskphones for Room control (light, air conditioning and projector control), Weather forecast and News applications, Stock Market application Avaya Aura®
Giselle Bou Ghanem
gghanem@libatel.com
with real-time market data updates.
LiveSentinel
miAlert family of Nurse Call The miAlert family of products are designed for Independent and Assisted living facilities. There is a Avaya Aura®
Kevin Moroz
kmoroz@livesentinel.com
emergency alert systems.
base unit that connects back to the PBX and peripherals including pendants and pull cords used to
signal an alert.
Lumos Networks
Lumos Networks SIP Trunking
Lumos Networks provides technically advanced SIP Trunking allowing customers to use connectivity Avaya Aura®
Lumos Networks sales@lumosnet.com
efficiently,sharingthesamecircuitforvoice,InternetandWideAreaNetworking. Wearetrusted Sales
advisors.
ObjectTel
IP Radio Gateway (ClassOne The SIP-based, land-based mobile IP Radio Gateway provides a command and control interface
Avaya Aura®
Alex Alabbas
alex.alabbas@objecttel.com
iCAS)
for various types of two-way radios over the IP/SIP protocol, including conventional UHF/VHF,
narrowband, digital 700/800 MHZ and P25. The iCAS Client Applications and authorized off-network voice devices can provide push-to-talk connectivity to any radio. The gateways support various
protocols, including EIA tone control, COR, DTMF, digital, RS-232, RS-485 and PC commands.
ObjectTel
IP Radio Communications IP Radio Communications Server, this transformative software enables organizations to integrate land- Avaya Aura®
Alex Alabbas
alex.alabbas@objecttel.com
Server (ClassOne iCAS)
base mobile two-way radio communications directly into their overall communications infrastructure.
All parties can communicate seamlessly on a single, IP-enabled, radio-telephony platform – boosting
collaboration, speeding decision making and shortening response times.
ObjectTel
IP-based and H323 Dispatch The IP-based or H323 Dispatch Console is used in mission-critical telephone and radio dispatch Avaya Aura®
Alex Alabbas
alex.alabbas@objecttel.com
Console (ClassOne iCAS)
operations. Integrated console features are accessed through a flat, sturdy, touch-screen PC with
numerous connectors, silent operation and greater stability, robust aluminum housing and lack of moving parts. The console is available in 8-inch, 15-inch and 19-inch sizes. The IP-based console
integrates various Avaya H.323 IP and SIP telephones for media channel management. The SIP-based
soft-telephone console uses the onboard computing platform, built-in audio speakers, microphones,
external headset and USB devices to manage audio streams.
VBrick
VBrick Systems IP Video VBrick provides the elements required to deliver a premise or cloud-based Enterprise IP Video Avaya Aura®
Mariana Swann
mariana.swann@vbrick.com
Solution
platform, with a highly reliable, easily deployed and used IP Video Solution suite.
Veramark Technologies VeraSMART® eCAS® Call Enablescallcollection,analysis,reporting,andcostsavings.CompatiblewithTDM,IP,orhybrid Avaya Aura®
Jim Crowley
jcrowley@veramark.com
Inc.
Accounting
networks. Add-on capabilities include wireless call accounting and other components for a complete telecom expense management solution.

Avaya Aura Conferencin

Description
Avaya Platform
Contact
Contact email
Company Solution/Service name
Communication CRI IS-Conferencing
Self contained Conferencing single server. One day remote Install. Core elements inc at this time: Meeting Avaya Aura® Scott McKechnie
smckechnie@crinj.com
Resources, Inc.
Exchange Enterprise Audio Bridge, Avaya Web Conferencing (AWC), Conference Reservation System (CRS) Conferencing
,Web Portal.
Avaya Aura Contact Center

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
AMC Technology
AMC Contact Canvas Agent AMC Contact Canvas delivers a compatible, out-of-the-box integration solution, providing real-time customer Avaya Aura® Contact AMC Sales
sales@amctechnology.com
MSCRM
data to Avaya Aura Contact Center users by enabling computer telephony integration with Microsoft Center
Dynamics CRM.
AMC Contact Canvas delivers a certified, out-of-the-box integration solution, providing real-time customer Avaya Aura® Contact AMC Sales
sales@amctechnology.com
AMC Technology
AMC Contact Canvas Agent
data to Avaya Aura Contact Center users by enabling computer telephony integration with Salesforce CRM.
Center
Salesforce.com
AMC Technology
AMC Contact Canvas Agent AMC Contact Canvas delivers a compatible, out-of-the-box integration solution, providing real-time customer Avaya Aura® Contact AMC Sales
sales@amctechnology.com
SAPWeb 2007
data to Avaya Aura Contact Center users by enabling computer telephony integration with SAPWeb 2007 CRM.
Center

AMC Contact Canvas delivers a compatible, out-of-the-box integration solution, providing real-time customer data to Avaya Aura Contact Center users by enabling computer telephony integration with Siebel CRM.
Avaya Aura® Contact Center
AMC Sales
sales@amctechnology.com
AMC Technology
AMC Contact Canvas Agent For Siebel

Amtelco
Intelligent Soft Agent
The Soft Agent provides streamlined intelligent console and call center performance, enhancing the organization's bottom line. The Soft Agent combines agent state control and call handling capabilities with Avaya Aura® Contact Center
Amtelco Sales
info@amtelco.com
Amtelco's Intelligent Series suite of applications
Spotlight is an operational behaviour toolset studying changes in the contact centre. It provides Core Avaya Aura® Contact Jason Owen
jason.owen@theblackchair.com
Blackchair Ltd
Spotlight
Auditing, Platform Utilisation Management , Operational Efficiency Analysis and Configuration Management
Center
Calabrio, Inc.
Calabrio Call Recording & Calabrio Call Recording makes it easy to capture the full agent and customer experience in your contact Avaya Aura® Contact Austin Messer
Austin.Messer@calabrio.com
Quality Mgmt
center or other areas of your business so you can monitor compliance, evaluate, and improve quality, all Center
with speed and ease.
DS3000 is an integrated communication control system used within the emergency services for handling of Avaya Aura® Contact David Collins
dave.collins@capita.co.uk
Capita Secure DS3000
999/911 telephony and radio dispatch from a combined platform.
Center
Information Solutions
Cofely Quentris - GDF Smile 3
Smile 3 is an IP attendant softconsole: cockpit concept, contactcenter integration, profile based, license Avaya Aura® Contact Christophe christophe.vanhoutte@quentris-
Suez
manager, call recording, operator greetings, embedded statistical reporting, intuitive. No additional Center
Vanhoutte
gdfsuez.be
investments in consoles, cabling or gateways.
Encore’s interaction recording and quality management suite, including its Avaya Aura® Contact Center Avaya Aura® Contact Andrew Gill
agill@dvsanalytics.com
dvsAnalytics
EncoreM
integration, provides a “best in class” solution that helps businesses maintain compliance, minimize liability, Center
and improve performance.
Inova Solutions
Inova LightLinkM
Inova Solutions extends the value of Avaya reporting by allowing customers to monitor key real-time Avaya Aura® Contact Jim Mannion
jmannion@inovasolutions.com
metrics from multiple platforms on customizable, mobile dashboards and multi-media wallboards.
Center

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