Page 3 - AvayaExtra Q3 Fall 2014

Third Quarter 2014
Telecom Reseller: Extra Report on Avaya
3
Avaya and HP to Deliver
Avaya Adds
the Avaya Call Management System, in
addition to its full Uniied Communications New Turnkey
Expanded Communications
capabilities.
All Collaboration Pod models have also Communications
been enhanced with Avaya Fabric Connect Services to the Enterprise
networking. Fabric Connect, a standards-
based network virtualization technology, as a Service
improves the network performance of real- A
time applications and provides simpliied Solutions for
vaya and HP Enterprise Services transform business communications. Avaya will
virtual machine mobility, greater agility announced a multi-year agreement also apply its market leading communication
and faster time to service via end point Cloud Service
to ofer cloud-based uniied and collaboration products to help HP improve
provisioning.
communications and contact center technology, the eiciency and performance of its contact
Based on solutions from Avaya, EMC
and VMware, the Avaya Collaboration
Providers
and management solutions for enterprises. Together, the companies will sell a combined
center operations.
As part of the agreement, the HP ES Business
Pods deliver virtualized applications, portfolio of Uniied Communications-as- Process Services organization will assume
computing, storage, and networking with all a-Service, Contact Center-as-a-Service,
service delivery of a signiicant portion of Avaya
administrative and provisioning functions Aand infrastructure modernization services. Private Cloud Services2 (APCS), including
consolidated in a single orchestration system.
vaya announced new models and Combining HP’s expertise in services delivery a limited transfer of APCS employees and
Avaya provides integrated support for all enhanced functionality for the Avaya with Avaya’s strong uniied communications contractors to HP ES. hese services will be
Collaboration Pod components, simplifying Collaboration Pods, a portfolio of
and contact center portfolio will create
integrated into HP ES’s existing Mobility and
sotware upgrades and eliminating the need turnkey communications and collaboration one of the most advanced solutions in the
Workplace and Business Process Services
for support coverage from multiple vendors. solutions for both enterprises and Cloud industry, including mobile
practices and partner eco-
Fully-integrated, tested and ready-to-deploy, Service Providers.
applications, sotware, and
systems to deliver private This agreement marks
Avaya Collaboration Pods can reduce
Avaya is introducing two new networking for uniied
and hybrid cloud-based another major step in
the time to deploy virtualized real-time Collaboration Pod models speciically for communications and
uniied communications
Avaya’s transformation
applications from months to weeks.
Cloud Service Providers, enabling them to customer experience
and contact center solutions
Avaya Collaboration Pods are customized ofer Uniied Communications-as-a-Service management. hese as-a-
to existing and future to a software and
and pre-conigured to the requirements of (UCaaS) and Contact Center-as-a-Service Service solutions will be
customers. Sales contracts, services company
each customer and can be expanded as needs (CCaaS) to end customers. Cloud Service delivered with the same
service level agreements, and
change.
Providers Connex and ROI Networks will be standard of care that puts
overall client experience will
For Cloud Service Providers, the powering their new UCaaS ofers for their Avaya services above
remain with Avaya. HP ES
Collaboration Pods support multi-tenancy customers using the Avaya Collaboration industry benchmarks1 with the added beneit of will augment and amplify APCS by extending
and multi-instance deployments. Avaya Collaboration Pods can ofer a reduced Total Pod.
For enterprises, advanced Customer HP’s industry leading cloud capabilities.
he Avaya-HP agreement addresses growing services to more customers, in more markets, with the speed and service performance needed
Cost of Ownership over a ive year period Experience Management functionality has global demand for comprehensive, secure, to help grow demand for cloud-based solutions.
versus comparable do-it-yourself (DIY) and been added to the existing Collaboration reliable business collaboration solutions, his agreement marks another major step
appliance-based approaches.
Pod model, which can now support delivered as a service. HP ES will resell the in Avaya’s transformation to a sotware and
he new Avaya Collaboration Pods will multichannel interactions through Avaya as-a-Service oferings and in parallel, Avaya has services company. HP Helion solutions will
be generally available in the third calendar Elite Multichannel, self-service via the Avaya the beneit of increased scale enabled by HP’s become a cornerstone of Avaya’s cloud oferings
quarter. TR
Experience Portal and management through
highly lexible deployment models to quickly deployed in HP’s global infrastructure. TR
reach more customers and help simplify and
More at www.avaya.com and www.hp.com

CRI Innovations

A certiied VMware Enterprise Solution Provider

Delivering Real Time Communications Solutions

UCloud
TM

INNOVATED BY

| |
FIRST BEST TRUSTED

Things used to be built to last,

CRI builds for change.

CRI Delivers Tomorrow’s Technology Today!

www.crinj.com

p001_008_Avaya_Extra_Report3rdQTR_2014.indd 3
30/09/2014 21:44