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March/April 2014
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Telecom Reseller

January/February 2016
Telecom Reseller 5

WIGGINS
Higher Education + Technology = ACUTA
GANGA
continued from page 1
Continued from page 22
A wholesale change in the MSP service Successful MSPs must embrace signi cant
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As a CIO, it is important for
• Professional networking at its best happens at the face-to-face psolluitciioenss mthuatsitnbceordpeovraetleoapdevda.nced diagnostics, deelimvepryl,ooypeersa.tioInTal swuiplpl ornte, eandd tsoervdiceetermine
me to be a part of a group of events and via the listserv/community. We provide opportunities to connect •coRrrelsapteodngsriabpihlictiaelsv:iewDs ofetshe aUnC eecomsypsltoemye,e prawchtiiccehstdraetvegiciess. iWt ihsilaebthle ctolousudpcphoanrtg.es the
people who strive to con nually evolve as knowledgeable with people who can help you succeed.
reluevsaingt kanodwelvedicge bwasiethdactao,rrpeomroate aaccpepss, and •waGyevoi-cFee,cnoclilnabgo:rIatiomna,yanbdecotmhamtusnecicuartiotyn,or
technology professionals.
• High-quality education features presenters at seminars and dedepatQaohSaavned aQorEesmpoanasgibemilietnyt,tsoegpmreontetecdt the
data use needs, require policies to gov-
services are delivered, MSPs must continue to
I know of no be er organiza on conferences who are experts in the eld.
ern devices used within prede ned geo-
device? What if precautions are not taken
provide seamless accessibility and near awless
client-speci c performance dashboards,
to be a part of than ACUTA.
• Valuable publications bring critical information to you in a timely, graphical areas. Different regions gener-
to protect the device?
quality to their clients consuming these cloud-
automation, and reporting for the advanced
Keith Fowlkes Director of Informaon Technology pro-active way.
ally have different laws.
• Rights: The legal rights of employees
based UC and collaboration o erings.
UCaaS environment.
Services and CIO • Online resources give you access to solutions that will help you meet • Bandwidth Throttling: Organizations
and organizations differ from country to
To accomplish this, MSPs must have the
For MSPs looking to survive and gain a
Centre College
the needs of your campus faculty, staff, and students.
must determine how to allocate employ-
country, so policy may have to be altered
necessary weapons in their arsenal to successfully
competitive edge in a marketplace that demands
• Professional development opportunities abound at ACUTA, ee demand for bandwidth across a broad
on a country-to-country basis.
compete and deliver cloud-based UC service
an optimized mix of service, price, and quality in
giving you experiences that will help you grow professionally and advance your career.
swath of locations, roles and usage vol-
• Liability: Who is liable for the loss of pri-
assurance. e management paradigm required
the consumptive, utility style of cloud-based UC,
umes.
vate data when protocols are followed?
to ensure UC service levels across distributed
an investment in strategic UC service delivery
www.acuta.org • Business Support vs. Personal Support:
• Privacy: What measures will a company
users has shi ed as organizations fully leverage
and service level assurance technologies is
Questions: Call Amy at (859) 278-3338.
Organizations must determine the extent
take to protect the privacy of the employee?
sophisticated UC collaboration capabilities.
mandatory.
Join Today!
to which they are willing to provide
• Look for the second part of this article
Today’s UC teams must support UC assets,
Tone So ware addresses the evolving UC
Connecting Campus IT Professionals with Ideas and Solutions
technical support for an employee-owned
where we will detail the next three essen-
applications, and users located anywhere, on any
service delivery challenges facing today’s MSPs
device.
tials for a successful BYOD policy. % with the ReliaTel UC Service Assurance
device, and frequently across multiple remote
• DeviceLoss:Devicelossortheftisafact
solution. ■
networks.
of life. Therefore, an organization should
is complexity in UC environments has
have a plan for protecting (or wiping) a
evolved to the point that the service delivery tools
ON THE ROAD
lost device.
MSP and UCaaS teams are utilizing fall short,
• Reimbursement: How will employees
Inc.
do not provide the needed real-time diagnostic
be reimbursed for devices and/or data
Connect and Communicate
information necessary, and do not automatically
plans?
correlate service and quality issues back to the
root cause. Frequently, existing tools can only
Essential 3: Build a Legal Policy
provide diagnostic data in a fragmented and
Framework
with Ofice 365 and
siloed fashion, unable to isolate the demarcation
A1 TELETRONICS DOES IT ALL!
Allowing employee-owned devices into
point of the issues they are striving to diagnose
the work environment will undoubtedly
and resolve.
is causes delays in problem resolution,
putting client SLAs in jeopardy, and in ating the
NopIeXraOtioNnal overhead costs of delivering service
Windows 10 in 2016
and ensuring service levels. Intelligence at
Continued from page 17
macro and micro levels with complete, real-time
to maintain operations. This means each
visibility of the UC network ecosystem is not
piece of your internal network is still
readily available.
TELECOM &
responsible for connecting you to vital
Diagnosing and resolving issues without the
data, and can still present a liability when
WE BUY ability to drill down, view and evaluate individual
NETWORKING
power problems occur, even though the
network segments without losing context is
data is off-site.
REPAIRS
YOUR EXCESS
problematic. Interactive capabilities to quickly
Here are a few areas to consider when
PRODUCTS
and easily evaluate live call tra c, lter views
moving to the cloud:
by individual network elements, session path or
• IT & Network Infrastructure
session path sets, and conduct full diagnostics
• Telephone systems are no longer stand-
and remediation through direct remote access
alone—modems, switches, hubs, routers,
to devices is paramount to understanding any
wireless access points, and other network
support issues within the ecosystem. Challenges
devices all work to maintain each per-
 also include the ability to view quality and
son’s connection to the cloud, and the
performance analytics correlated with devices,
data and services provided by it. Each of
Coming to a city near you:
network dependencies, and performance metrics,
these devices should be backed up with a
which would enable UC teams to visually isolate,
UPS that can accommodate its electrical
diagnose, and resolve UC issues more quickly
load for the desired amount of time.
and accurately.
• Network device loads vary greatly, from
small routers that can be backed up by an
San Fransisco Los Angeles Redmond
inexpensive standby unit, to large loads
that require a line interactive or true on-
TelStrat Receives
line system for adequate backup.
TECH
• Workstations
New York Washington DC Charlotte
2016 CUSTOMER
• While it seems obvious, every worksta-
TRAINING INSTALLATION
SUPPORT
tion (including the PC, telephone hand-
Magazine Product
set, and peripherals) within the building
Chicago Atlanta Phoenix
depends on power to function properly.
of the Year Award
When cloud storage is involved, les
are often saved locally before being uploaded, and can be lost or corrupted
TelStrat International, Ltd. announced that TMC,

when power problems occur.


a global, integrated media company, has named
EngIangmeWanFyOcaassae2s0,1a6UCUPSTOisMpErResPernotduactttohfese
sthtaetiYoenasr,Abwuatrdhwasinnbere.n ignored for several
years. These are often found to have a dead
Engage WFO is a complete software solution
battery when called upon, leading to data
for customer call recording and workforce
loss and potential hardware damage.
optimization in contact centers of every size.
Appropriate workstation backup is
It provides tools for service quality assurance,
largely dependent on the backup runtime
agent performance improvement and workforce
From products to training, from installation services to excess purchasing, A1 Teletronics does it all.
desired, and how much space is available
management, as well as analytics and reporting.
for the installation. Slimline tower line
We continue to redefine independent distribution within the telecommunications and networking channel Engage WFO improves customer experience
interactive systems are a popular solution,
through an unmatched dedication to quality and service. We’ll help you connect and communicate.
and satisfaction while containing costs and
as they provide a favorable mix of runtime,
increasing productivity to drive business
power conditioning, and space savings.
success.
Don’t get lost in the clouds
www.2016roadshow.smbnation.com
“We are delighted Engage WFO is recognized
While it is easy to consider your prob-
800.797.2983
with this prestigious award. At TelStrat we
lems solved once critical operations are
ISO 9001
care passionately about helping customers
in the hands of a professional data center,
www.a1teletronics.com
meet challenges for compliance recording and
Got Questions? Reach out to our event specialist at 206.201.2943
the job is simply not done yet. A complete
AscdiNatd The global alliance of the it channel
workforce optimization,” said TelStrat CEO Bob
protection system on-site is critical, and can
help ensure your link to the cloud is more
As an Independent Distributor, A1 Teletronics, Inc. is not affiliated with the manufacturers of the products it sells except as expressly noted otherwise. continues on page 11 ›› like an escalator than a magic beanstalk. %
Any and all trademark rights associated with the manufacturers’ names and products are owned by the respective manufacturers.
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