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Extra report on Avaya BUYER’S GUIDE
Extra Report on Avaya BUYER’S GUIDE 4

DevConnect Select Products Guide
Call Contact Center Solutions

Company Solution Name
Alerting, Notification and Security Solutions
Description
Avaya Platform
Website
Contact center analytics
www.devconnectmarketplace.com/aceyus
Aceyus, Inc
Aceyus Contact Center Intelligence Suite
Avaya Call Management System
www.devconnectmarketplace.com/amc-technology
AMC Technology
Contact Canvas CRM Integration
Integrates real-time communications with business applications to enhance customer service Avaya Aura® Contact Center
Computer Instruments eIVR IP Phone Pager
Group voice and text paging to Avaya 9600 IP Deskphones
Avaya IP Deskphone 96xx www.devconnectmarketplace.com/computer-instruments Company
Solution name
Description
Avaya Platform
Website
ION Networks
Avaya Aura®
www.devconnectmarketplace.com/ion-networks
Software
and improve agent productivity
ION SA5600-SAL Secure Access Link Appliance
Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway
CCT Deutschland Contact Pro
Multimedia customer experience solution.
Avaya Interaction Center; Avaya Aura®
www.devconnectmarketplace.com/cct-deutschland/ contactpro
Call Center Elite Multichannel
preinstalled, delivering centralized IP connectivity and Avaya application alarming
Avaya Aura® Contact Center
Avaya Agile Communication EnvironmentTM
Computer Instruments Avaya IP Office
e-IVR
Enterprise class IVR, CTI, Web and Recording Solution with built in self-service tools and applications
www.devconnectmarketplace.com/computer- instruments
Avaya Communication Server 1000
Fonolo
In-Call Rescue is a cloud-based solution that allows you to replace hold-time with a call-back Avaya Aura®
In-Call Rescue
www.devconnectmarketplace.com/fonolo/in-call- Avaya IP Office
in your call center.
rescue-icr
AItntternacdtiaventNoCrtohnwsesot,leInc. (INI)
Software load balancing delivers high availability for voice applications
Avaya Aura® Experience Portal; Avaya INI Equilibrium
www.devconnectmarketplace.com/ini
Description
Voice Portal
Company
Solution name
Avaya Platform
Website
Jacada Ltd.
Jacada Workspace Agent Desktop, Agent Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent; Avaya Aura®
www.devconnectmarketplace.com/jacada
Cofely Quentris (GDF Suez)
Smile 3 Console
IP-based, software-only attendant console which eliminates the need for a hardware-based Avaya Aura® Contact Center
www.devconnectmarketplace.com/quentris-gdf-suez
Scripting, and Visual IVR
streamlining agent interactions with a large number of systems Experience Portal
attendant console Avaya Communication Server 1000
NMS Adaptive Contact Center Suite
NMS Adaptive Limited
Suite of computer telephony contact center applications designed to enhance small to midsize Avaya IP Office
www.devconnectmarketplace.com/nms-adaptive
Cofely Quentris (GDF Suez)
Smile 2 Console
Screen based console with advanced call handling capabilities designed to provide a single window Avaya Communication Server 1000
www.devconnectmarketplace.com/quentris-gdf-suez
contact centers
Spectrum Corporation
Spectrum Unified Contact Center
for all call information
Complementary reporting solutions such as data collectors, desktop displays and wallboards Avaya Call Management System
www.devconnectmarketplace.com/spectrum-
Conveyant Systems, Inc
Teledirectory PC-based Attendant Console
Integrated, single point of access to the features and call processing functions needed for your operators to meet these needs
Avaya Communication Server 1000
www.devconnectmarketplace.com/conveyant
Reporting
corporation
Symmetrics
Symmetrics nVision Reporting and
Business intelligence solutions for contact center reporting and analysis
Avaya Call Management System; Avaya
www.devconnectmarketplace.com/symmetrics
Komutel Inc.
Komutel SITTM PC Attendant Console
Voice and data management from a single, user-friendly graphical user interface (GUI) that can Avaya Communication Server 1000
www.devconnectmarketplace.com/komutel
work over multiple platforms and sites
Analysis
Aura® Contact Center
TelStrat Engage Contact Center Suite
Telstrat
Contact center management solutions for call recording, quality management and workforce Avaya Aura®, Avaya IP Office, Avaya www.devconnectmarketplace.com/telstrat
optimization using Avaya Speech Analytics
Business Communication Manager
Call Accounting
Collaboration Solutions
Description
Avaya Platform
Website
Company
Solution name
Web-based call accounting application, featuring a wide assortment of pre-formatted reports
DATEL Software Solutions,
Unified Contact Center SWEET! -
Avaya IP Office
www.devconnectmarketplace.com/
Company
Solution Name
Description
Avaya Platform
Website
LLC
Standard Edition (fka Call SWEET!)
pre-formatted reports
datel-software-solutions-llc
Aura Alliance
Aura Alliance Client for IBM® Notes®
Software plug-in for rich UC experience: telephony, presence, HD video conferencing & meta- Avaya Aura®
www.devconnectmarketplace.com/aura-alliance
FCS Computer Systems
FCS Unicorn
Hospitality solutions that help to improve hotel productivity and efficiency
Avaya IP Office
www.devconnectmarketplace.com/fcs-computer-systems
and IBM® Sametime® search directory for IBM® Notes®,IBM® Sametime® clients
Sdn Bhd
Communication Resources, ACE-CRI Turnkey Server
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentTM
Resource Software Shadow CMS Enterprise, Revolution Web
Avaya ACETM
www.devconnectmarketplace.com/cri
Call accounting software and communications management solutions Avaya IP Office www.devconnectmarketplace.com/
Inc (CRI)
resource-software-international-ltd-rsi
International Ltd. Call Accounting, & Shadow Real-Time Dashboard
Call History, call recording, and real-time reporting suite
Avaya IP Office
Xima Software Xima Chronicall
www.devconnectmarketplace.com/xima-software
Development & Professional Services

Avaya Platform
Website
Company Solution Name
Description
Call Contact Center Solutions
Digital DataVoice
Digital DataVoice Professional Services
Customer contact automation solutions, including IVR, voice recognition, CTI and multi-channel Avaya Aura® Experience Portal
www.ddvc.com
Company
Solution name
Description Avaya Platform
Website
Aceyus, Inc
Aceyus Contact Center Intelligence Suite
mobile integration.
Contact center analytics Avaya Call Management System
www.devconnectmarketplace.com/aceyus
Ember Services
Speech Analytics Services
Optimise your investment in speech analytics with a range of services to help you maximise Avaya Speech Analytics
https://www.devconnectmarketplace.com/ember- wwsewr v.diceevsconnectmarketplace.com/amc-technology
AMC Technology
Contact Canvas CRM Integration Software
Integryaoteusr rreatlu-trinme communications with business applications to enhance customer service and Avaya Aura® Contact Center
improve agent productivity
Enterprise class IVR, CTI, Web and Recording Solution with built in self-service tools and applications Avaya IP Office
FCS Computer Systems Sdn Bhd FCS Professional Services for HMS 400 Comprehensive installation and training services on the Avaya HMS 400 product Avaya HMS 400
www.devconnectmarketplace.com/fcs-computer- wwsyws.tdeemvsconnectmarketplace.com/computer-instruments
Computer Instruments
e-IVR
Monitoring and reporting on various real-time aspects of a contact center, from agent status and Avaya IP Office www.devconnectmarketplace.com/datel-software-solutions-llc
DATEL Software Solutions, Unified Contact Center SWEET! -
hunt group call activity to speed of answer and calls in queue
LLC
Business Edition - (fka Call SWEET! Live)

713-944-6200 • avayatr@specorp.com

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