Page 13 - Avaya Extra Q3 2014

Extra report on Avaya BUYER’S GUIDE
5
Extra Report on Avaya BUYER’S GUIDE 5

Call Contact Center Solutions (continued)
ITel End-User Training for Avaya IP Office Enables businesses to get up to speed quickly on their new system through a comprehensive Avaya IP Office
www.devconnectmarketplace.com/itel
iTel
Solution name
Company
Description
Avaya Platform
Website
Interactive Northwest, Inc.
INI Equilibrium
portfolio of webcast courses
Software load balancing delivers high availability for voice applications
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/ini
Telephonetics Inc.
Telephonetics Message/Music On Hold
(INI)
Cloud-based audio products that will enhance any environment
Avaya IP Office
www.devconnectmarketplace.com/telephonetics
Avaya Voice Portal
Service
Jacada Workspace Agent Desktop, Jacada Ltd.
Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent
www.devconnectmarketplace.com/jacada
Agent Scripting, and Visual IVR
streamlining agent interactions with a large number of systems
Avaya Aura® Experience Portal
Endpoints and Clients
Suite of computer telephony contact center applications designed to enhance small to midsize Avaya IP Office
www.devconnectmarketplace.com/nms-adaptive
NMS Adaptive Limited
NMS Adaptive CTI Integration
contact centers
Avaya Platform
Website
Company
Solution Name
Description
OAISYS
OAISYS Voice Compliance and Quality
Voice Compliance and Quality Monitoring solutions
Avaya Aura®
www.devconnectmarketplace.com/oaisys
Cetis
Hospitality SIP Endpoint phones
Cetis VoIP hospitality phones adhere to the SIP 2.0 standards, are POE (802.3af) and share the Avaya Aura; Avaya Communication
www.devconnectmarketplace.com/cetis/hospitality-sip-
endpoint-phones
Monitoring - Speech Analytics
same circuit board & firmware.
Avaya IP Office
Server 1000
Spectrum Unified Contact Center Reporting
Spectrum Corporation
Complementary reporting solutions such as data collectors, desktop displays and wallboards
Avaya Call Management System
www.devconnectmarketplace.com/spectrum-corporation
Spectralink
Spectralink PIVOT (87- Series)
Voice over Wi-Fi handsets delivering enterprise-grade, on-site voice mobility with a user-
Avaya Aura®; Avaya IP Office
www.devconnectmarketplace.com/spectralink/pivot-by-
Symmetrics
Symmetrics nVision Reporting and Analysis
friendly interface presented on an extensible application platform.
Avaya Call Management System
spectralink-87-series
Business intelligence solutions for contact center reporting and analysis
Avaya Aura® Contact Center
www.devconnectmarketplace.com/symmetrics
Spectralink
Spectralink 84-Series Wireless Telephones
Spectralink 84-Series Wireless Telephones improve productivity and responsiveness for on- site mobile professionals across a wide range of industries
Avaya IP Office; Avaya Communciation Server 1000
www.devconnectmarketplace.com/spectralink
Telstrat
www.devconnectmarketplace.com/telstrat
Avaya IP Office
TelStrat Engage
Contact center management solutions for call recording, quality management and workforce optimization using Avaya Speech Analytics
Avaya Aura®
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management
Avaya Business Communication Manager
Xima Software Xima Chronicall
Call history, call recording, and real-time reporting suite
Avaya IP Office
www.devconnectmarketplace.com/xima-software
Avaya Platform
Company
Solution Name
Description
Website
Avaya Aura®
Prognosis VoIP Monitor and
Real-time voice quality performance management and monitoring
www.devconnectmarketplace.com/integrated-research
Integrated Research (Prognosis)
Collaboration Solutions
Management
Avaya Platform
Description
Website
Company Solution name
NetIQ Corp d/b/a Attachmate NetIQ UC and VoIP Management
Assessment, diagnostic and management tools for VoIP networks
Avaya Aura®; Avaya Communication
www.devconnectmarketplace.com/netiq
Communication Resources, Inc (CRI)
ACE-CRI Turnkey Server
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentTM
Avaya ACETM
www.devconnectmarketplace.com/cri
Server 1000
ObjectTel CLASSONE Endpoint Manager ObjectTel, Inc. Simplifies the integration and management of critical communications Avaya Aura®; Avaya IP Deskphones
www.devconnectmarketplace.com/objecttel
Phybridge POLRE
Phybridge Inc.
TDM to VoIP infrastructure solution
Avaya Aura®; Avaya IP Office; Avaya www.devconnectmarketplace.com/phybridge
Development and Professional Services
Communciation Server 1000
Solution name
Description
Avaya Platform
Website
Company
Messaging
FCS Professional Services for HMS 400
Comprehensive installation and training services on the Avaya HMS 400 product
Avaya HMS 400
www.devconnectmarketplace.com/fcs-computer-systems
FCS Computer Systems Sdn Bhd
Solution Name
Description
Avaya Platform
Website
Company
TigerTMS InnLine VoIPLink
VoipLink goes beyond simple messaging and turns the guest room phone into a complete
Avaya Aura®; Avaya IP Office www.devconnectmarketplace.com/group-tiger Group Tiger
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management
information centre, combining VM, automated attendant & hospitality features
AvayAavPalaytafoIPrmOffice
Wwebwsiwte.devconnectmarketplace.com/mutare
CMomutparney Solution nMamuteare Speech-to-Text DescrPipretimonise and cloud-based unified messaging solutions
AvayAavAauyra®IP Office www.wd.edvecvocnonnenctemctamrkaertkpelatpcela.coem.co/imnt/etgerlaetpehdo-rneesetiacrsch InTetelegprahtoendeRteicsseaInrch. (Prognosis) PrToeglneopshisoVnoeItPicMs Moneitsosraagned/MuasniacgOenmeHnotld
Real-Ctilmouedv-obicaeseqdualiutydipoeprfrordmuacntcsethmaatnwagilel menehnat nacned amnoyneitnorviinrognment
Avaya Aura®
www.devconnectmarketplace.com/netiq
Assessment, diagnostic and management tools for VoIP networks
Service
NetIQ Corp d/b/a Attachmate NetIQ UC and VoIP Management
Avaya Communication Server 1000
Public Safety & E911 Solutions
www.devconnectmarketplace.com/objecttel
Simplifies the integration and management of critical communications
ObjectTel, Inc.
ObjectTel CLASSONE Endpoint Manager
Avaya Aura®
Avaya IP Deskphones
Company
Solution Name
Description
Avaya Platform
Website
Phybridge Inc.
Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®
www.devconnectmarketplace.com/phybridge
911 ETC
CrisisConnectTM Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA Avaya Aura®; Avaya one-X®
www.devconnectmarketplace.com/911-etc-inc
Avaya IP Office
standards
Communicator
Avaya Communciation Server 1000
Conveyant Systems, Inc
Sentry E9-1-1
On-site notification to key personnel, via screen-pop or e-mail, so that first responders may www.devconnectmarketplace.com/conveyant
Avaya Aura®; Avaya Communication
quickly be directed to the emergency
Messaging
Server 1000
RedSky E911 Manager® & E911 Anywhere® Network Service
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service
www.devconnectmarketplace.com/redsky-technologies
Avaya Aura®
RedSky Technologies Inc.
Description
Website
www.wd.edvecvocnonnenctemctamrkaertkpelatpcela.coem.co/mu/tvaprei
Avaya Platform
Company
Solution name
MVuPtIa(rVeoicePrint InternationaMl) utare SpVePeIcEhM-tPoO-TWexEtR E911 PSAP and WFO SuitePremRisieskanmdacnloaugde-mbaesnetd, uqnuiafileitdymeasnsagienmg esonltu,taionds performance optimization. Also provides Next AvayAavIaPyOaffiAcuera®; Avaya Proactive Contact
Generation 9-1-1 recording of multimedia communications.

SMpoebielictyhSoVlouticones Recognition & Call Recording
Company
Solution name
Description
Avaya Platform
Website
Company
Solution Name
Description
Avaya Platform
Website
Movitas
Movitas Hosted Mobile Solution for Hospitality
Connects guests’ mobile devices to the hotel communication system for in-house, local and Avaya Aura®
www.devconnectmarketplace.com/movitas
long-Cdaisltaabnrcioe cOaNllEingis, amwakoinrkgfothrcoeseodpetivmiciezsavtiortnualnrdooamnaplhyotinces esxotleuntisoionns
AvayAavCaoymamAunraic®at;iAonvaSyearvCearl1l 0M0a0nagement
Calabrio Calabrio ONE WFO and Analytics System
www.devconnectmarketplace.com/calabrio
Automated speech recognition, text-to-speech, call progress analysis and speech tuning LumenVox
LumenVox Speech Automation
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/lumenvox
technology and services for a variety of applications
Public Safety and E911 SoTleuchtniolnosgies
Company
Solution name
Description
Avaya Platform
Website
Telstrat
TelStrat Engage Contact Center Suite
Contact center management solutions for call recording, quality management and workforce Avaya Aura®, Avaya IP Office, Avaya www.devconnectmarketplace.com/telstrat
www.devconnectmarketplace.com/911-etc-inc
optimization using Avaya Speech Analytics
Business Communication Manager
911 ETC
CrisisConnectTM
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA standards
Avaya Aura®
Speech Analytics and Workforce Optimization solutions
www.devconnectmarketplace.com/callcopy
Uptivity
cc:Discover WFO Solution - Speech AvayAavoanyea-XA®uCrao®m;mAuvnaiycatPoroactive Contact
On-site notification to key personnel, via screen-pop or e-mail, so that first responders may quickly
www.devconnectmarketplace.com/conveyant
Conveyant Systems, Inc
Analytics
Avaya Aura® Sentry E9-1-1
be dirReicstkedmtaontahgeeemenrgt,eqnucyality management, and performance optimization. Also provides Next
www.devconnectmarketplace.com/vpi
VPI (VoicePrint International) VPI EMPOWER WFO Suite
AvayAavCaoymamAunraic®at;iAonvaSyearvPero1a0c0ti0ve Contact Generation 9-1-1 recording of multimedia communications.
www.devconnectmarketplace.com/redsky-technologies RedSky Technologies Inc. RedSky E911 Manager® &
E911 Anywhere® Network Service
Avaya Aura®
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service
www.devconnectmarketplace.com/vpi
Unified Communications Solutions
VPI
VPI EMPOWER WFO Suite
Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®
(VoicePrint International)
Generation 9-1-1 recording of multimedia communications
Avaya Proactive Contact
Website
Solution Name
Company
Description
Avaya Platform
www.devconnectmarketplace.com/audiocodes
VoIP Gateways
AudioCodes
AudioCodes MediaPack Series Analog
Avaya Aura®; Avaya Communication
Speech/Voice RecognitionVoaIPnGdatCewaallysRecording
Server 1000
www.devconnectmarketplace.com/duvoice
Company
Solution name
Description
Avaya Platform
Website
DuVoice
DuVoice PMS Integration
Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail Avaya IP Office
CallCopy, Inc.
cc:Discover WFO Solution - Speech Analytics
Speech Analytics and Workforce Optimization solutions
www.devconnectmarketplace.com/callcopy
and on line guest administration
Avaya Aura®
Avaya Proactive Contact
Esna Technologies Inc.
OfficelinxTM Cloudlink Edition
Extends Avaya UC services across mobile and web-based environments for hybrid
Avaya ACETM
www.devconnectmarketplace.com/esna-technologies-
KnoahSoft
KnoahSoft Harmony
Speech Analytics and Workforce Optimization solutions
Avaya Aura® www.devconnectmarketplace.com/knoahsoft
Avaya IP Office
organizations migrating to the cloud and investing in rich communication and collaboration solutions
inc

Losing
Losing Customers to Hold Time?

AVAYA-TESTED CALL RECORDING SOLUTIONS

CALL-BACK SOLUTIONS FOR THE CALL CENTER
Comprehensive support for compliance requirements

Quality assurance, evaluation and eLearning tools Ideally priced for the SMB and Midmarket
Learn more at fonolo.com or call 1.855.366.2500 www.oaisys.com/avaya
Strip Ad for TR-10x1-5-FINAL-8-30-13.pdf 1 8/30/2013 2:41:37 PM

ADVANCED INTUITIVE AFFORDABLE
C

M
Y
CM

MY
AWARD-WINNING CALL RECORDING AND WORKFORCE OPTIMIZATION SOLUTIONS FOR CY
CMY
SMALL-MEDIUM BUSINESS, ENTERPRISE, & CLOUD | 972-543-3500 | WWW.TELSTRAT.COM
K

p001_032_Buyers Guide 3rdQtr_2014.indd 5 30/09/2014 13:55