Page 34 - Avaya Extra Q3 2014

26
Extra report on Avaya BUYER’S GUIDE

Avaya IP Office (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email

VTX Services SA
PBX Connect
SIP Trunking solution
Avaya IP Office
Raimondo operations.voip@vtx-telecom.ch
Carluccio
Wind Telecom
Wind Telecom SIP Trunking SIP Trunking solution Avaya IP Office Cristian Vasquez cvasquez@wind.com.do
Windstream Windstream SIP Trunking
SIP Trunking solution
Avaya IP Office
Boyd Kamer
boyd.kamer@windstream.com
Communications Inc.
Xarios limited Xarios call recorder Xarios is a bulk call recording solution.
Avaya IP Office Ben Cowling ben.cowling@xarios.com
Xima Software
Chronicall
Revolutionary Web Based Call Historical and Reporting Interface, Chronicall provides a true 'Cradle to Avaya IP Office
Sales
sales@ximasoftware.com
Grave' web interface, and over 80 Standard Reports. Ease of Use and Installation makes Chronicall a
must have on every IP Office.
Xima Software
Chronicall Realtime
Realtime finally provides all IP Office customers with clear, precise, and accurate real time information Avaya IP Office
Sales
sales@ximasoftware.com
in 'Real Time', no delays, no refresh rates, etc... Supervisors can easily monitor and see how their
Groups and Agents are performing, and complete with wallboards (‘Call Center Canvas’) for display in the call center.

Xima Software
Chronicall Recording Library The ability to easily record calls, find and search for recordings, make copies, and email recordings to anyone in the world all from the simple to use web interface of Chronicall's Cradle to Grave is a Avaya IP Office
Sales
sales@ximasoftware.com
perfect software 'add-on' module for customers needing to capture recorded calls.

XO Communications
SIP Trunks/Enterprise SIP
"XO Enterprise SIP is a centralized Voice over IP communications solution for businesses with multiple locations. It provides high-capacity connections using Session Initiation Protocol (SIP) technology to
a headquarters location, or to a limited number of primary locations, that in turn connect to a private
network; the private network virtually connects additional branches.
"
Avaya IP Office XO Sales at 855-339-4417
http://www.xo.com/
forms/request-quote/
XO Communications XO SIP
XO SIP Service unifies voice, data and Internet services over an IP connection, leveraging your existing Avaya IP Office XO Sales at 855- http://www.xo.com/forms/request-
IP-PBX. It’s an ideal converged solution for a single location business with 10 or more phone lines.
339-4417
quote/
Group Tiger
Tiger 2020 Pro
Tiger 2020 Pro is an open standards, web based solution enabling effective telephony network Avaya IP Office
Jackie Bellman sales@tigercomms.com
control, cost management and fraud detection and incorporates secure multi-user access, language,
currency and country support.
LiveSentinel miAlert family of Nurse Call The miAlert family of products are designed for Independent and Assisted living facilities. There is a Avaya IP Office Kevin Moroz kmoroz@livesentinel.com
emergency alert systems.
base unit that connects back to the PBX and peripherals including pendants and pull cords used to
signal an alert.
Oak Telecom recordX Call Recording Call Recording for fixed line, VoIP and mobile recording in a single platform; including call evaluation, Avaya IP Office Oak Telecom Ltd. sales@oak.co.uk
reporting and integration with customer's CRM systems. Part of the Comms Suite X (CSX) platform for Avaya.

Oak Telecom
reportX Call Logging
Comprehensive Call Reporting and Analytics solution including Wallboard display. Modules include Cost, Response, Traffic. Integrates with RecordX. Part of the award winning Comms Suite X (CSX) Avaya IP Office
Oak Telecom Ltd.
sales@oak.co.uk
platform for Avaya.

Avaya IQ

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Spectrum Corporation
neXorce
The neXorce software solution is a powerful real-time collection and delivery system for the contact Avaya IQ
Dan Boehm
dan@specorp.com
center. Display empowering data and impact daily operations through LCD Screens, Wallboards, Desktops,
dashboards.
Inova Solutions Inova LightLinkTM
Inova Solutions extends the value of Avaya reporting by allowing customers to monitor key real-time Avaya IQ Jim Mannion jmannion@inovasolutions.com
metrics from multiple platforms on customizable, mobile dashboards and multi-media wallboards.
RMG Networks
Symon Enterprise Server (SES)
Symon provides visual performance reporting solutions that manage the real-time collection, synthesis and Avaya IQ
RMG Connect
info@rmgnetworks.com
delivery of key performance metrics to LED Wallboards, flat-panel displays, desktops and mobile phones for the purpose of increasing operational efficiency.

Avaya Meeting Exchange

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
AudioCodes’ SIP Gateways complement Avaya Meeting Exchange and enable integration with a wide range Avaya Meeting AudioCodes Sales avayainfo@audiocodes.com AudioCodes Ltd.
Mediant 1000 and 2000 VoIP
of TDM interfaces, including legacy Avaya and non-Avaya equipment.
Exchange
Digital Media Gateways
Create a “Private UC Cloud” for your enterprise with greater functionality & reliability while lowering TCO over traditional deployments
Avaya Meeting Exchange
Scott McKechnie smckechnie@crinj.com Communication Resources, Inc.
CRI Application Center

Self contained Conferencing single server. One day remote Install. Core elements inc at this time: Meeting Exchange Enterprise Audio Bridge ,Avaya Web Conferencing (AWC) ,Conference Reservation System (CRS) Avaya Meeting Exchange
Scott McKechnie
smckechnie@crinj.com
Communication Resources, Inc.
CRI IS-Conferencing
,Web Portal.

Avaya Networking

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
Provides industrially hardened networking solutions for Avaya customers, effectively extending the reach of Avaya into previously untouched and unserviced markets. Tested with Avaya Ethernet Routing Switch 5000 Avaya Networking Aline Gossein Aline.Gossein@Belden.com Belden Inc
Hirschmann® Industrial Ethernet Switches
Series and 8800 Series.
Create a “Private UC Cloud” for your enterprise with greater functionality & reliability while lowering TCO over Avaya Networking
Scott McKechnie
smckechnie@crinj.com
Communication CRI Application Center
traditional deployments.
Resources, Inc.

Avaya Proactive Contact

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
NICE recording and quality management products provide comprehensive and highly scalable solutuions to Avaya Proactive Contact NICE
support.americas@nice.com NICE Systems Nice Call Recording and NICE
capture,evaluate,analyzeandimproveinteractionsinaVoIP,traditionalTDMorhybridenvironment.
Perform
Ciboodle is a process centric customer interaction solution giving contact center agents a comprehensive view of customer data across multiple channels with multi-channel integration.
Avaya Proactive Contact Steven Thurlow Steven.Thurlow@Sword-Ciboodle.com Sword-Ciboodle
Ciboodle

Call and Screen Recording with Quality Management, Insight Performance and Clarity Workforce Management, Speech Analytics and Satisfaction Surveys. Scheduled or on-demand TDM recording based Avaya Proactive Contact
Susan Terry
sterry@uptivity.com
Uptivity (formerly CallCopy, Inc.)
Uptivity Discover Suite
on customer business rules. Open API enables integration with other applications and technologies.
Impact 360's speech, performance and screen analytics reveal the root causes of agent performance and Avaya Proactive Contact
Verint Sales info@verint.com
Verint Systems Inc.
Impact 360 Analytics
call outcomes, and help companies understand how specific interactions build customer perceptions and Support
define customer experience.
The Compliance Package provides software-based call recording for IP, TDM or mixed environments. It is Avaya Proactive Contact Verint Sales info@verint.com Verint Systems Inc. Impact 360 Compliance
co-developed with Avaya for out of box integration to Proactive Contact/PDS.
Support
Package
The Quality Monitoring Package combines quality monitoring/call recording, e-learning, and peformance management to accurately gauge a contact center’s performance, identify trends and opportunities, and Avaya Proactive Contact
Verint Sales Support
info@verint.com
Verint Systems Inc.
Impact 360 Quality Monitoring Package
streamline processes.

p001_032_Buyers Guide 3rdQtr_2014.indd 26
30/09/2014
13:55