Page 35 - Avaya Extra Q3 2014

Extra report on Avaya BUYER’S GUIDE
27

Avaya Proactive Contact (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Verint Systems Inc.
Impact 360 Recording and Impact 360 is an enterprise-class call recording platform and suite of solutions that helps contact centers Avaya Proactive Contact
Verint Sales info@verint.com
Quality Management
improve quality, reduce liability, manage risk, increase regulatory compliance, and deliver a market-winning Support
customer experience.
Verint Systems Inc.
Impact 360 Recording, QM, and Impact 360 is a unified platform for contact center recording, QM, and analytics that captures and mines Avaya Proactive Contact
Verint Sales info@verint.com
Analytics
customer interactions for critical business insights to improve performance inside and outside the contact center.
Support
Verint Systems Inc.
Impact 360 Workforce The Workforce Optimization Package combines quality monitoring/call recording, workforce management, Avaya Proactive Contact
Verint Sales info@verint.com
Optimization Package
performance management, and e-learning. This analytics-driven solution optimizes agent performance, Support
reduces risk, and improves contact center operations.
VPI (VoicePrint VPI CAPTURE Call Recording Reliable and highly scalable call recording and quality monitoring solution. Benefit from unsurpassed ROI Avaya Proactive Contact VPI Sales Support Info@VPI-Corp.com
International)
and Quality Monitoring
and investment protection.
VPI (VoicePrint VPI EMPOWER Suite
VPI EMPOWER is a contact center workforce optimization software suite that integrates call recording, quality Avaya Proactive Contact
VPI Sales Support
Info@VPI-Corp.com
International)
assurance, interaction analytics, performance management, eLearning and intelligent virtual call agents to help rapidly identify and solve critical operational and customer experience issues.

VPI (VoicePrint International)
VPI EMPOWER Suite Performance Module
Maximize contact center performance and accountability by delivering real-time information from multiple PDSs and other data sources to managers and agents in the form of Web-based reports, scorecards, Avaya Proactive Contact
VPI Sales Support
Info@VPI-Corp.com
wallboards and desktop tickers.

Avaya Scopia Desktop
Description
Avaya Platform
Contact
Contact email
Company Solution/Service name

Esna iLink for Avaya Scopia® Desktop is a browser extension that makes it easy to schedule and start Scopia Avaya Scopia Desktop
Davide Petramala
davidep@esna.com
Esna Technologies Inc. Esna iLink
meetings right from Google Apps and Salesforce.com.

Avaya Self Service
Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
iAssist is a prebundled application suite that is simple to install yet provides the customization every customer Avaya Self Service Julie Burroughs
julie.burroughs@acqueon.com Acqueon Technologies iAssist
needs. The suite includes: Queue Management, Automated Survey, Order Status, and Store Locator.
Provides Call Centers with the ability to offer callers in queue multiple call back options including requesting Avaya Self Service
support@ julie.burroughs@acqueon.com
Acqueon Technologies
iAssist CBM
a call back when an agent of a particular skill set is available.
acqueon.com
Support
AudioCodes’ SIP Gateways complement Avaya Voice Portal and enable integration with a wide range of Avaya Self Service AudioCodes Sales avayainfo@audiocodes.com AudioCodes Ltd.
Mediant 1000 and 2000 VoIP
TDM interfaces, including legacy Avaya and non-Avaya equipment.
Digital Media Gateways
Chinese and multi lingual text-to-speech software
Avaya Self Service
Zhibin Yu
yuzhibin@sinovoice.com.cn
Beijing InfoQuick SinoVoice jTTS
SinoVoice Speech Technology Corp
Transaction-based processing via an independent SOA interface to perform TN3270/5250 access to Avaya Self Service
Schelley Moran
SalesEN@cleo.com
Cleo
Cleo Transaction Processor
mainframe and AS/400 data. Write applications in Web Services, Java, .Net, VoiceXML and more. Windows/
Linux supported.
Enhances Avaya Voice/Experience Portal. Web GUI for administrator to modify call flows real time, configure Avaya Self Service
CI Sales Group
sales@instruments.com
Computer Instruments, eCI Software Server Platform
language/gender/Opt-out rules, manage menu options announcements, prompts and phrases, database connectivity and integration and output.
Inc.

Vonetix, built exclusively by Gold Systems, provides a single infrastructure for integrating interactive voice response (IVR) applications and speech recognition technologies with an enterprise's existing customer Avaya Self Service
Jeff Krevitt
marketing@goldsys.com
Gold Systems
Vonetix
communication interfaces.
Automated forms application designed for Avaya Aura® Experience Portal. Easy-to-use, web-based Avaya Self Service
Debbie Kauffman
sales@interactivenw.com
Interactive Northwest, AudioFormsTM
administration and transcription interface. Collects both voice and DTMF input. Automates surveys, reports, Inc. (INI)
and information requests.
Software application dispatcher (application load balancer) designed for the Avaya Experience Portal Avaya Self Service
Debbie Kauffman
sales@interactivenw.com
Interactive Northwest, EQuilibriumTM
environment, providing a distributed, reliable mechanism for managing multiple application servers to achieve high availability and scalability.
Inc. (INI)
"Provides a visual interface to your IVR and allows customer to visually navigate your IVR through Avaya Self Service Steve Herlocher
sherlocher@jacada.com Jacada Inc. Jacada Visual IVR
convenient menu options on their mobile device or on the customers website.
CPA detects answering machines for outbound applications. Using ASR technology it has industry-leading Avaya Self Service
Sales
Sales@LumenVox.com
LumenVox
LumenVox Call Progress
accuracy.
Analysis (CPA)
ASR is sold in 4 tiers and can support simple grammars to SLM and Natural Language Understanding (NLU).
Avaya Self Service Sales Sales@LumenVox.com LumenVox Speech Recognizer
Speech Tuner is a Windows GUI tool. It analyzes ASR and TTS performance in speech applications and helps Avaya Self Service
Sales
Sales@LumenVox.com
LumenVox
Speech tuner
improve recognition accuracy through tuning grammars, ASR settings, and more.
TTS supports 17 languages with 43 natural-sounding voices.
Avaya Self Service Sales
Sales@LumenVox.com LumenVox Text-to-Speech Server

Integrates with Aura, AVP or IR, OpenSpeechAttendant is a VXML based speech auto attendant that allows callers to just speak the name of the person or department they are trying to reach.
Avaya Self Service
1-866-968-2623 say Sales
pete.maniaci@nuance.com
Nuance
OpenSpeech Attendant
OpenSpeechTM Recognizer is the leading speech recognition engine, delivering high accuracy in the largest Avaya Self Service Steven Krawczyk
steven.krawczyk@nuance.com Nuance OpenSpeech Recognizer
number of languages. OSR automatically adapts to different acoustic environments, including noisy
environments, cell phones, and VoIP.
VocalizerTM converts text into human-sounding synthesized speech in more than 40 languages. It also Avaya Self Service
Steven Krawczyk
steven.krawczyk@nuance.com
Nuance
Vocalizer
possible to have your branded voice! Pick your preferred voice talent, and Nuance will deliver the tailored TTS voice.

VoiceKey intelligent voice biometrics solution for Call Centers, IVR and Mobile Applications helps businesses enhance customer experience while strengthening corporate security.
Avaya Self Service Dmitry Belevitin belevitin@speechpro.com Speech Technology Center Ltd.
VoiceKey

VoiceNavigator is a text-to-speech platform and automatic speech recognition engine. It provides the possibility to vocalize texts in electronic environment in a clear and human-like way. It can be used in IVR Avaya Self Service
Alex Belozerchik
alex@speechpro.com
Speech Technology Center Ltd.
VoiceNavigator
systems, call centers, vocalizing web pages, mobile phones, embedded systems, document vocalization,
ATM and so on.
IP Trunking is an enterprise-class, Avaya compliant, SIP Trunk-based IP PBX service offering a simple, Avaya Self Service Tim Roberts tim.roberts@verizon.com Verizon Business VzB IP Trunk service
economical & efficient voice/data solution. Centralized multi-site & burstable options available.
As part of the Conversation Bridge, the Queue Manager queries and monitors agent states and service speed and then uses the provided CTI event reports to calculate the expected wait time.
Avaya Self Service Adrienna Frazer afrazer@virtualhold.com Virtual Hold Technology Virtual Hold Queue Manager

Enables contact centers to send and receive SMS text messages. This will provide a new channel to communicate efficiently and cost-effectively with their clients.
Avaya Self Service
Sales
operations@webtext.com
WEBTEXT
SMS Gateway Service

Avaya Call Management System

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
Aceyus Contact Center Intelligence solutions provide complete, real-time, and enterprise wide insight to Call Management Courtney Tuttle courtney.tuttle@aceyus.com Aceyus, Inc Aceyus
contact center operations for all users enabling fact-based and intelligent responses to real-time events and historical trends.
System

Forecast accurately, develop schedules for multiple sites, track key performance indicators and manage real- time adherence. Web-based access to every feature from any location provides better visibility.
Call Management System
Brian Henson
Brian.Henson@calabrio.com
Calabrio, Inc.
Calabrio Workforce Management

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