Avaya Q2 2015

THE WORLD OF AVAYA AND ITS PARTNERS
Extra Report

03 Free eBulletin
Avaya and subscription
Acquires Esna
on Avaya
07
Avaya Expands
®
and Extends Video
Solutions Portfolio

08
iNEMSOFT: ANewName
AN INDEPENDENT REPORT PUBLISHED BY TELECOM RESELLERM, INC. for a Familiar Company

Read the latest news at telecomreseller.com/avayareport

2nd Quarter 2015
AVAYA NEWS PARTNER NEWS DEVCONNECT NEWS telecomreseller.com/avayareport
● ●
Avaya’s Cloud DOWLING AUDIN GOMES PROKOP Nemer CROSS
01 01 04 04 08 13
Strategy Meeting

Buyer Needs with

a Robust

Ecosystem of

Partners
Workforce Optimization

Yes, HP does that, too.
D
OWLING

by Henry Dowling
Outstanding customer service is a powerful competitive
Now, more than ever, it seems the cloud is
baked into every conversation we have diferentiator. It’s also what makes the performance of your
with customers and partners. Analysts
contact center so crucial to your success.
estimate that 1 in 3 servers, switches and storage
arrays are being sold into public and private
clouds today. Last year, $16.5 billion was spent on The HP Qiniti Workforce Optimization solution gives you the edge you need with an integrated
cloud infrastructure in the U.S.
product suite for superior interaction automation and analysis in today’s multichannel contact
he trend is clear—on-premise center environment:
communications solutions like PBXs and email
have stagnated, while cloud-based uniied • Exceptionalagentperformancemanagement
communication is growing 20 percent year-over • Regulatoryandprocesscompliance
year. Similarly, the demand for contact center-as-
a-service is on the rise.
• Signiicantcostreductionandoutstandingcustomer
Avaya has invested heavily in this space, developing and delivering cloud solutions that engagement
solve our customers’ pain points.
• Powerful agent scheduling and forecasting

see DOWLING, page 10 ››
With over 30 years of contact center industry experience,
HP Qiniti powers some of the largest contact centers
IAUG: A Force in the world. We help top technology, healthcare, and

Moving Forward, telecommunications companies gain a competitive
advantage with the tools they need to operate world-class
contact centers.
From Tools to
Yes, HP does all that.
Experience”
Your contact center can do that, too.

A leader in contact

center analytics.

AUDIN
- Frost & Sullivan
by Gary Audan

Communications technology is moving
from tools to user experience. he tools
matter but they are less visible to the user.
What a user can do with the tools is dominating
the enterprise. his is one of the comments
Avaya DevConnect Compliant
For more information, Follow us on:
made by Victor Bohnert, Executive Director of contact us at:
@HP_Qiniti
the International Avaya User s Group (IAUG). autonomy.com/qiniti HP Qiniti
Victor also spoke of how convergence is changing +1 (214) 981-3265 HP Qiniti Community
from technology convergence to delivering
engagement tools that accelerate the behavior Qiniti.info@hp.com
HPAutonomy
convergence, the real beneit.
© Copyright 2014 Hewlett-Packard Development Company
see AUDIN, page 10 ››

001_012_Avaya Extra Report2015_2nd Quarter.indd 1
04/06/2015
14:40