Page 24 - Avaya Buyer;s Guide Q1 Q2 2015

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Extra report on Avaya BUYER’S GUIDE

Avaya Call Management System

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Aceyus, Inc
Aceyus
Aceyus Contact Center Intelligence solutions provide complete, real-time, and enterprise wide insight to Call Management Courtney Tuttle
courtney.tuttle@aceyus.com
contact center operations for all users enabling fact-based and intelligent responses to real-time events and System
historical trends.
Calabrio, Inc.
Calabrio Workforce Forecast accurately, develop schedules for multiple sites, track key performance indicators and Call Management Brian Henson
Brian.Henson@calabrio.com
Management
manage real-time adherence. Web-based access to every feature from any location provides better System
visibility.
Inova Solutions
Inova LightLinkM
Inova Solutions extends the value of Avaya reporting by allowing customers to monitor key real-time Call Management Jim Mannion
jmannion@inovasolutions.com
metrics from multiple platforms on customizable, mobile dashboards and multi-media wallboards.
System
Mattersight
Mattersight DACD WFM Mattersight® Predictive Behavioral Routing automatically routes calls by using advanced algorithms Call Management Tom Bamlett
tom.bamlett@mattersight.com
Connector (JDBC) and (ODBC)
that predict the best available agent to handle each specific caller based upon performance, personal System
strengths, and behavioral characteristics such as personality and communication style.
NICE Systems
NICE IEX WFM
NICE IEX Workforce Management is a work force management solution that provides forecasting and Call Management NICE
support.americas@nice.com
monitoring of work for contact center agents.
System

RMG Networks
IVS Enterprise Server
RMG Networks (formerly Symon Communications) provides visual performance reporting solutions Call Management RMG Connect
info@rmgnetworks.com
that manage the real-time collection, synthesis and delivery of key performance metrics to
System
LED Wallboards, flat-panel displays, desktops and mobile phones for the purpose of increasing operational efficiency.

RMG Networks
Symon Enterprise Server RMG Networks (formerly Symon Communications) provides visual performance reporting solutions Call Management RMG Connect
info@rmgnetworks.com
(SES)
that manage the real-time collection, synthesis and delivery of key performance metrics to
System
LED Wallboards, flat-panel displays, desktops and mobile phones for the purpose of increasing
operational efficiency.
Spectrum Corporation
neXorce
The neXorce software solution is a powerful real-time collection and delivery system for the contact Call Management Dan Boehm
dan@specorp.com
center. Display empowering data and impact daily operations through LCD Screens, Wallboards, System
Desktops, dashboards.
Symmetrics
Symmetrics Contact Center A complete business intelligence solution for reporting and analysis of all contact center data, with Call Management Richard McElroy
richardm@symmetrics.com
Reporting Suite
customizable reports, scorecards and dashboards for real-time, historical, and call-detail analysis.
System
VPI (VoicePrint VPI EMPOWER Suite (Call VPI EMPOWER is a contact center workforce optimization software suite that integrates call recording, Call Management VPI Sales Support
Info@VPI-Corp.com
International)
Recording and Quality quality assurance, interaction analytics, performance management, eLearning and intelligent virtual System
Monitoring, Performance call agents to help rapidly identify and solve critical operational and customer experience issues.
Module, Real-time
Performance Reporting)

Engagement Development Platform

Avaya Platform
Contact
Contact email
Company Solution/Service name
Description
WEBTEXT
SMS 2-way Connector
The Webtext Connector allows users to send SMS text messages from their Collaboration Environment applications and to receive messages back in through the Connector.
Engagement Development Platform
Sales
operations@webtext.com

Avaya Infrastructure

Avaya Platform
Contact
Contact email
Company Solution/Service name
Description
Tone Software ReliaTel Global Voice Monitoring Real-time SNMP monitoring and alarm management for Modular Messaging device health and connectivity. Infrastructure
Paul Wiggins
tw@tonesoft.com
Corporation
Solution (MM)
Complete QoS and performance management of the entire Avaya environment across VoIP, UC servers, gateways, network components.

Avaya Phones-Endpoints

Avaya Platform
Contact
Contact email
Company Solution/Service name
Description
CI (formerly Computer IPP ( IP Phone Pager - Requires Internal paging communication by voice or text messaging via your IP Phone. If message is an emergency, it Phones/Endpoints
CI Sales Group
sales@instruments.com
Instruments)
1400-IPPRTU)
can be sent in “barge-in” mode, interrupting any off-hook conversation by temporarily putting the recipients
call on hold.
Phones/Endpoints
Chris King
chris.king@corpteluk.com
Corpteluk Electron Headsets
For offices & call centers of all sizes & personnel capacity. Premium quality, the latest technology, and
very affordable.
Cotell International Fuego FG10xx Series Analog Telephones are feature-rich telephones designed for use in guestrooms for the hospitality Phones/Endpoints
Swee Lee Wang
sweelee.wang@cotell.cn
Limited
Hospitality Phones
industry

Phones/Endpoints
Leonardo Fioretti
leonardo.fioretti@felitron.com.br
FELITRON Felitron Epko Voice Guide, The Epko line of headsets bring technological innovation and a new concept in professional
Epko Compact and Epko
Noise Cancelling Direct QD headsets: durability, comfort, design and superior acoustic performance in a series created especially for call centers and demanding professionals.
Headsets with QD-RJ9 Cord or
USB Cable

Global Interactive GIS Hosted Video GIS offers Hosted Video Service that is based on the Scopia Platform
Phones/Endpoints
Werner Richter
werner.richter@gisolutions.com
Solutions, LLC
Conferencing as a Service
(VaaS) powered by Avaya
Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Jabra Jabra BIZM 2300 Headsets
Contact center headset that is built to last. Light-weight yet durable construction with a professional
design, and built to be comfortable all day long. 360˚ degree break proof boom and Kevlar-reinforced
cord, the Jabra BIZ 2300 is built with the agent in mind. Available in mono or duo wearing styles, RJ-9
or USB connectivity.
Jabra
Jabra BIZM 2400 Headsets
A Professional series headset offering a comfortable fit, a variety of wearing styles and the latest in Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
noise cancellation technology. Available in mono or duo wearing styles, RJ-9 or USB connectivity
Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Jabra Jabra LINKM 850 Audio Designed for call centers and phone-intensive offices, the LINK 850 ensures a safe call volume for
Processor
your employees and enhances audio performance in even the noisiest of environments.
Jabra
GN2100 Series corded Award-winning headset series for business and contact center professionals using traditional desk Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
headset
telephony. Available in a wide range of wearing styles.
Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
Jabra Jabra Motion Office
A professional wireless bluetooth headset series. Lets you take calls from your desk phone, VoIP
softphone, mobile phones and tablet. Use in your offcie or on the road.

Jabra
Jabra PC Suite
Jabra PC Suite provides integrated call control with the full range Jabra USB corded and wireless Phones/Endpoints
Bill Orlansky
borlansky@jabra.com
headsets when used with Avaya one-X Communicator and Avaya one-X Agent.
Phones/Endpoints
Jabra Jabra EvolveM 20/30
USB headset for that easily integrates with your PC for UC applications. Available in mono or stereo Bill Orlansky
borlansky@jabra.com
wearing styles.

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