Page 22 - Avaya Buyer;s Guide Q1 Q2 2015

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Extra report on Avaya BUYER’S GUIDE

Avaya IP Ofice (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Valcom
VE6023 Telephone Page Valcom’s Telephone Paging Server makes broadcasting page announcements to IP Telephones easy. Avaya IP Office
Dave Ellison
support@valcom.com
Server
Maximize communication coverage by utilizing existing Avaya telephones to receive emergency
announcements, general pages, severe weather information or everyday notifications.

Verizon Business
Verizon Business IP Trunking Service
IP Trunking is an enterprise-class, Avaya compliant, SIP Trunk-based IP PBX service offering a simple, economical & efficient voice/data solution. Centralized multi-site & burstable options available.
Avaya IP Office
Tim Roberts
tim.roberts@verizon.com

Verizon Business
Verizon IPCC
Verizon combined intelligent routing and call treatment with SIP Signaling to deliver VoIP Inbound Toll Avaya IP Office
Tim Roberts
tim.roberts@verizon.com
Free/Local Originations and IP Interactive Voice Response (IP IVR) IP and TDM contact center solutions.
Vodafone D2 GmbH
Vodafone DE SIP Trunk
SIP Trunking solution
Avaya IP Office
Marco Di Falco
marco.difalco2@vodafone.com
Vodafone Libertel B.V. Vodafone NL SIP Trunk SIP Trunking solution Avaya IP Office Hashim Zeid
hashim.zeid@vodafone.com
Vodafone UK Ltd
Vodafone UK SIP Trunk
SIP Trunking solution
Avaya IP Office
David York
david.york1@vodafone.com

Voxox
Voxox SIP Trunk
SIP Trunking solution
Avaya IP Office
Matthew matt.johnson@voxox.com
Johnson
Windstream Windstream SIP Trunking
SIP Trunking solution
Avaya IP Office
Boyd Kamer
boyd.kamer@windstream.com
Communications Inc.
Xima Software
Chronicall
Revolutionary Web Based Call Historical and Reporting Interface, Chronicall provides a true 'Cradle to Avaya IP Office
Sales
sales@ximasoftware.com
Grave' web interface, and over 80 Standard Reports. Ease of Use and Installation makes Chronicall a
must have on every IP Office.
Xima Software
Chronicall Realtime
Realtime finally provides all IP Office customers with clear, precise, and accurate real time information Avaya IP Office
Sales
sales@ximasoftware.com
in 'Real Time', no delays, no refresh rates, etc... Supervisors can easily monitor and see how their
Groups and Agents are performing, and complete with wallboards (‘Call Center Canvas’) for display in
the call center.
Xima Software
Chronicall Recording Library
The ability to easily record calls, find and search for recordings, make copies, and email recordings Avaya IP Office
Sales
sales@ximasoftware.com
to anyone in the world all from the simple to use web interface of Chronicall's Cradle to Grave is a
perfect software 'add-on' module for customers needing to capture recorded calls.

Xima Software
Chronicall Agent Dashboard
"Xima Chronicall is a call reporting application, and the Realtime Module is an optional module that provides real-time user status. The real-time user status can be accessed via the Chronicall web- Avaya IP Office
Sales
sales@ximasoftware.com
based interface or via the optional Chronicall Agent Dashboard client application

XO Communications
SIP Trunk Services
XO SIP Service unifies voice, data and Internet services over an IP connection, leveraging your existing Avaya IP Office
XO Sales at 855- http://www.xo.com/forms/request-
IP-PBX. It’s an ideal converged solution for a single location business with 10 or more phone lines.
339-4417
quote/
Zebra Technologies Symbol Workforce Connect SIP -based voice client that empowers qualified Zebra mobile computers with comprehensive Avaya IP Office
Tim Loewenstein
timlo@zebra.com
Corporation
Voice Client
deskphone functionality.
Zen Internet
Zen Internet SIP Trunk Service
SIP Trunking solution
Avaya IP Office
David Clapham
david.clapham@zeninternet.co.uk
Group Tiger
Tiger 2020 Pro
Tiger 2020 Pro is an open standards, web based solution enabling effective telephony network Avaya IP Office
Simon Udell
sales@tigertms.com
control, cost management and fraud detection and incorporates secure multi-user access, language,
currency and country support.

Avaya IP Ofice Contact Center
Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
TelStrat
Engage Record Contact Center Advanced, high performance WFO solution, combining Engage Record call recording, screen capture, agent Avaya IP Office Contact TelStrat
sales@telstrat.com
Suite
evaluation/coaching/e-learning, speech/desktop analytics, and workforce management. Provides a total Center
contact center solution for SMB, enterprise, & cloud.

Avaya IQ

Description
Avaya Platform
Contact
Contact email
Company
Solution/Service name
RMG Networks
IVS Enterprise Server
RMG Networks (formerly Symon Communications) provides visual performance reporting solutions that Avaya IQ
RMG Connect
info@rmgnetworks.com
manage the real-time collection, synthesis and delivery of key performance metrics to LED Wallboards, flat-
panel displays, desktops and mobile phones for the purpose of increasing operational efficiency.
The neXorce software solution is a powerful real-time collection and delivery system for the contact Avaya IQ
Dan Boehm
dan@specorp.com
Spectrum Corporation
neXorce
center. Display empowering data and impact daily operations through LCD Screens, Wallboards,
Desktops, dashboards.
RMG Networks
Symon Enterprise Server RMG Networks (formerly Symon Communications) provides visual performance reporting solutions Avaya IQ
RMG Connect
info@rmgnetworks.com
(SES)
that manage the real-time collection, synthesis and delivery of key performance metrics to
LED Wallboards, flat-panel displays, desktops and mobile phones for the purpose of increasing
operational efficiency.

Avaya Networking
Description
Avaya Platform
Contact
Contact email
Company Solution/Service name
Ascom (Sweden) AB
Ascom i62
Ascom i62 VoWiFi handsets combine wireless telephony and enhanced text messaging in a rugged, light Avaya Networking
Gert Wallin
gert.wallin@ascom.se
weight, easy to use device. The Ascom i62 operates on WiFi networks with SIP integration to Avaya IP Office.

SOFTEL Communications delivers innovative business solutions through the
integration of uniied communications/collaboration, contact center, IP telephony,
speech technologies and social media applications. We enhance customer service
through a combination SOFTEL-branded and partner products for the enterprise or
as managed services solutions, across the Americas and EMEA.
Contact us at 877 4SOFTEL, by email at moreinfo@softel.com on our website
Soft Risk, Hard Results
at www.softel.com or on Twitter @SOFTELnews

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