Page 21 - Avaya Buyer;s Guide Q1 Q2 2015

Extra report on Avaya BUYER’S GUIDE
21

Avaya IP Ofice (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
PROTOCOL SYSTEMS Imperium-CTI
The Imperium software has a Computer Telephony Integration (CTI) module that provides screen pops Avaya IP Office
Raj Kumar
raj@protocolsystems-me.com
FZC
to end users via the TAPI3 Service Provider installed on the Imperium server.
Resource Software Revolution Web Call "Revolution Web Call Accounting is a 100% browser based solution that can allocate telecom costs Avaya IP Office
Steve Cummings
scummings@telecost.com
International Ltd.
Accounting
to individuals, departments or cost centers. It is equipped with an embedded SQL database engine,
built-in web server and automated reporting.
Resource Software RSICloud Call Accounting A scalable UC management solution enabling retrieval of call detail metrics for facility planning, Avaya IP Office
Steve Cummings
scummings@telecost.com
International Ltd.
Software
customer service, workforce management, bill back and billing reconciliation.
Resource Software Shadow Call Management Shadow CMS Enterprise is a total communication management solution that consolidates Avaya IP Office
Steve Cummings
scummings@telecost.com
International Ltd.
Sofware
communication usage data (i.e. CDR, Hunt Groups, etc.) to assist managers in monitoring, controlling
and migrating infrastructure. Communication facilities are the lifeline of most successful businesses.
Resource Software Shadow OSN Onsite Offers immediate on-site notification for event/emergency calls. Seconds can make the difference in Avaya IP Office
Steve Cummings
scummings@telecost.com
International Ltd.
Notification
life threatening situations or when apprehending harassing callers.
Resource Software Shadow Real-Time Dashboard "Shadow Real Time Dashboard (RTD) is a browser based, real-time console that monitors and Avaya IP Office
Steve Cummings
scummings@telecost.com
International Ltd.
(RTD)
analyzes data (including Contact Center/Hunt Groups, CDR, etc.). It provides supervisors with instantaneous metrics about the health of their communication facilities.

Rogers Communications
SIP Trunking
SIP Trunking solution
Avaya IP Office
Terry MacKenzie
terry.mackenzie@rci.rogers.com

Sagemcom
XMediusFAX
By leveraging Avaya's Communication Manager to send and receive faxes, XMediusFAX delivers scalable, secure, and reliable fax services without any additional hardware. That makes it the Avaya IP Office
Julie Lortie
julie.lortie@sagemcom.com
greenest fax server on the planet.
SaskTel
Sasktel SIP Trunking
SIP Trunking solution
Avaya IP Office
Glenn Buchanan
glenn.buchanan@sasktel.com

Scantalk ApS
TeamView Office Manager
Office Manager works as customer service/helpdesk for teams or individually with full Microsoft AD, Exchange and Outlook import with phone, mail, web and 3. Party application integration. Supports Avaya IP Office
Allan Smith
Sales@scantalk.com
Avaya AuraCall Center Elite.

SFR
SIP Trunk
SIP Trunking solution
Avaya IP Office
Fabrice. sabarthes@sfr. Fabrice Sabarthes
com
Sotel IP Services SoTel SIP Service
SIP Trunking solution
Avaya IP Office
Nick Kramer
nkramer@sotelsystems.com
(Division of Sotel
Systems, LLC)
Spectralink SpectraLink 84-Series Wi-Fi SpectraLink 84-Series standards-based Wireless Telephones provide Unified Communications for on- Avaya IP Office
David Soderholm
david.soderholm@spectralink.com
Corporation
sets
site mobile professionals across a wide range of industries, including healthcare, retail, manufacturing
and hospitality.
Spectralink IP-DECT Server 6500/400
The Spectralink DECT Servers are built on the international DECT (Digital Enhanced Cordless Avaya IP Office
David Soderholm
david.soderholm@spectralink.com
Corporation
Telecommunications) standard, providing a cost-effective, highly-secure and reliable wireless
telephony solution.
Spectralink PIVOT VoWiFi Android Phone
PIVOT expands the Spectralink portfolio of Voice over Wi-Fi (VoWi-Fi) handsets to deliver enterprise- Avaya IP Office
David Soderholm
david.soderholm@spectralink.com
Corporation
grade, on-site voice mobility with a user-friendly interface on an extensible application platform. Built on the industry-standard AndroidM operating system, PIVOT offers HD voice quality, seamless VoWi-Fi
roaming, durability and wireless local area network (WLAN) interoperability.
Swisscom Switzerland
SME SIP Trunk Interworking
SIP Trunking solution
Avaya IP Office
Ali Badiei
ali.badiei@swisscom.com

Syn-Apps LLC
SA-Announce
SA-Announce integrates with the Avaya Aura® and Avaya IP Office platforms to deliver advanced paging, scheduled announcements, emergency/weather alerts, and mass notification services via Avaya IP Office
Syn-Apps Sales
sales@syn-apps.com
audio, text, or graphics to Avaya phones and 3rd party systems.
TDC Sverige AB TDC Business Trunk
SIP Trunking solution
Avaya IP Office Raymond raymond.liljegren@tdc.se
Liljegren
Telenor
Telenor IPT
SIP Trunking solution
Avaya IP Office
Lars Krogh
lars.krogh@telenor.com

Telephonetics Inc.
Telephonetics IP based audio services
Telephonetics message utility, coupled with its Web Services interface, allows on line delivery and management of professionally recorded voice prompts and messages for IP Office Voice Mail Pro Avaya IP Office
Steve Maggs
smaggs@telephonetics.com
systems.

Telephonetics Inc.
Telephonetics Message/Music on Hold
Telephonetics message utility provides customized music and messages for calls on hold in IP Office systems.
Avaya IP Office
Steve Maggs
smaggs@telephonetics.com

Telesoft
TS-Dialer
TS- Dialer (predictive) is combination of Computer Telephony Integration (CTI) platform that provides call control and hardware PCI dialer used for outbound predicative dialling.
Avaya IP Office
Sujit Pillai
sujitgpillai@telesoft.in

TelStrat
Engage Record Contact Center Suite
Advanced, high performance WFO solution, combining Engage Record call recording, screen capture, agent evaluation/coaching/e-learning, speech/desktop analytics, and workforce management. Avaya IP Office
TelStrat
sales@telstrat.com
Provides a total contact center solution for SMB, enterprise, & cloud.
ThinkTel ThinkTel SIP Trunking
ThinkTel Communications is Canada’s largest, most reliable SIP trunking provider, with exclusive Avaya IP Office
Jim Dawson, VP Jim.Dawson@thinktel.ca
communications
features such as: channel bursting, uControl self-serve customer portal, Surecall for disaster recovery, Sales
and flexible contract terms.
Tone Software ReliaTel Global Quality, Proactively monitors and manages entire Avaya IP Office ecosystem to ensure quality, performance, Avaya IP Office
Paul Wiggins
tw@tonesoft.com
Corporation
Performance, and Service and service levels. Includes quality and capacity reporting to help VoIP teams optimize their IP Office
Level Management
operations.
Tri-Line
TIM Enterprise
Advanced call logging with unique objects-based directory that places no limits on hierarchical width Avaya IP Office
Tri-Line Sales
sales@tri-line.com
or depth. Allows users to reconcile calls across 'on-net' routes, unlimited display boards. Fully-
integrated recording option.
Tri-Line
TIM Plus
TIM Plus specifically caters for mid-range SMEs wanting a single, unified management interface for Avaya IP Office
Tri-Line Sales
sales@tri-line.com
logging calls for up to five PBXs with unlimited display boards. Fully-integrated call recording option.
TSTT
TSTT SIP Trunking
SIP Trunking solution
Avaya IP Office
Jason Melville
jmelvil1@tstt.co.tt
TWTelecom
TW Telecom Managed SIP SIP Trunking solution
Avaya IP Office
Chuck Mahoney
charles.mahoney@twtelecom.com
Services

SOFTEL Communications delivers innovative business solutions through the
integration of uniied communications/collaboration, contact center, IP telephony,
speech technologies and social media applications. We enhance customer service
through a combination SOFTEL-branded and partner products for the enterprise or
as managed services solutions, across the Americas and EMEA.
Contact us at 877 4SOFTEL, by email at moreinfo@softel.com on our website
Soft Risk, Hard Results
at www.softel.com or on Twitter @SOFTELnews

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