Page 4 - Avaya Buyer;s Guide Q1 Q2 2015
P. 4
4
Extra report on Avaya BUYER’S GUIDE
Call Contact Center Solutions
Company
Solution Name
Description
Avaya Platform
Website
Aceyus, Inc
Aceyus Contact Center Intelligence Suite
Contact center analytics
Avaya Call Management System
www.devconnectmarketplace.com/aceyus
AMC Technology
Contact Canvas CRM Integration Integrates real-time communications with business applications to enhance customer service Avaya Aura® Contact Center
www.devconnectmarketplace.com/amc-technology
Software
and improve agent productivity
CCT Deutschland
Contact Pro
Multimedia customer experience solution.
Avaya Interaction Center; Avaya Aura® Call Center Elite Multichannel
https://www.devconnectmarketplace.com/cct- deutschland/contactpro
Computer Instruments
e-IVR
Enterprise class IVR, CTI, Web and Recording Solution with built in self-service tools and applications
Avaya IP Office
www.devconnectmarketplace.com/computer- instruments
Fonolo
In-Call Rescue
In-Call Rescue is a cloud-based solution that allows you to replace hold-time with a call-back Avaya Aura®
https://www.devconnectmarketplace.com/fonolo/in-
in your call center.
call-rescue-icr
Interactive Northwest, Inc. (INI)
INI Equilibrium
Software load balancing delivers high availability for voice applications
Avaya Aura® Experience Portal; Avaya www.devconnectmarketplace.com/ini
Voice Portal
Jacada Ltd.
Jacada Workspace Agent Desktop, Agent Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent; Avaya Aura® www.devconnectmarketplace.com/jacada
Scripting, and Visual IVR
streamlining agent interactions with a large number of systems
Experience Portal
Spectrum Corporation
Spectrum NeXorce Unified Contact Center Reporting
Complementary reporting solutions such as data collectors, desktop displays and wallboards
Avaya Call Management System
www.devconnectmarketplace.com/spectrum- corporation
Symmetrics
Symmetrics Contact Center Reporting Business intelligence solutions for contact center reporting and analysis
Avaya Call Management System; Avaya www.devconnectmarketplace.com/symmetrics
and Analysis
Aura® Contact Center
Telstrat
TelStrat Engage Contact Center Suite
Contact center management solutions for call recording, quality management and workforce Avaya Aura®, Avaya IP Office, Avaya www.devconnectmarketplace.com/telstrat
optimization using Avaya Speech Analytics
Business Communication Manager
Collaboration Solutions
Description
Avaya Platform
Website
Company Solution Name
Aura Alliance
Aura Alliance Client for IBM® Notes® Software plug-in for rich UC experience: telephony, presence, HD video conferencing & meta- Avaya Aura®
https://www.devconnectmarketplace.com/aura-alliance
and IBM® Sametime®
search directory for IBM® Notes®,IBM® Sametime® clients
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentM
Avaya ACEM
www.devconnectmarketplace.com/cri
Communication Resources, ACE-CRI Turnkey Server
Inc (CRI)
Development & Professional Services
Description
Avaya Platform
Website
Company
Solution Name
Digital DataVoice
Digital DataVoice Professional Services
Customer contact automation solutions, including IVR, voice recognition, CTI and multi-channel Avaya Aura® Experience Portal
https://www.devconnectmarketplace.com/digital-
mobile integration.
datavoice
Comprehensive installation and training services on the Avaya HMS 400 product
Avaya HMS 400
www.devconnectmarketplace.com/fcs-computer- FCS Computer Systems Sdn Bhd
FCS Professional Services for HMS 400
systems
iTel
ITel End-User Training for Avaya IP Office
Enables businesses to get up to speed quickly on their new system through a comprehensive portfolio of webcast courses
Avaya IP Office
https://www.devconnectmarketplace.com/itel
Cloud-based audio products that will enhance any environment
Avaya IP Office
www.devconnectmarketplace.com/telephonetics
Telephonetics Inc.
Telephonetics Message/Music On Hold Service
Everything You Need
to Know About Call
calero
Accounting Sotware in
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But if you can give us just 5 minutes, we’ll tell you everything
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Call Accounting Sotware – the time-saving reporting tools for
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www.call-accounting-solutions.com/everything
Calero Sotware LLC
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1565 Jeferson Road, Suite 120 • Rochester, NY 14623
Cloud-based Service
Phone: 585.383.6806 • Fax: 585.383.6800 • info@calero.com
www.calero.com • www.call-accouning-soluions.com
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