Page 5 - Avaya Buyer;s Guide Q1 Q2 2015

Extra Report on Avaya BUYER’S GUIDE 6
5
Extra report on Avaya BUYER’S GUIDE
Extra Report on Avaya BUYER’S GUIDE 5

Speech/Voice Recognition and Call Recording (continued)
Call Contact Center Solutions (continued)
Company Solution name
Endpoints and Clients
Description
Avaya Platform
Website
Company
Solution name
Description
Avaya Platform
Website
Listening Methods
Sound Analytics (Managed Service)
Analytics and visualization tools to improve contact center performance
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/listening-methods
Interactive Northwest, Inc.
INI Equilibrium
Software load balancing delivers high availability for voice applications
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/ini
Company
Solution Name
Description
Avaya Platform
Website
LumenVox
LumenVox Speech Automation Technologies
Automated speech recognition, text-to-speech, call progress analysis and speech tuning technology
(INI)
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/lumenvox
Avaya Voice Portal
and sCeervtisceVsofIoPr haovsapriietatylitoyf apphpolniceastioandshere to the SIP 2.0 standards, are POE (802.3af) and share the Avaya Aura; Avaya Communication
Cetis
Hospitality SIP Endpoint phones
Customer service solutions designed to provide an improved customer service experience by
Avaya one-X® Agent
https://www.devconnectmarketplace.com/cetis/
Jacada Ltd.
Jacada Workspace Agent Desktop,
www.devconnectmarketplace.com/jacada
same circuit board & firmware.
Server 1000
OAISYS
OAISYS Voice Compliance and Quality
Voice Compliance and Quality Monitoring solutions
Avaya Aura®
hospitality-sip-endpoint-phones
Agent Scripting, and Visual IVR
streamlining agent interactions with a large number of systems
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/oaisys
Spectralink
MonitorinSgp-eScptreaelicnhkAPnIaVlOytTic(s87- Series) NMS Adaptive CTI Integration Voice over Wi-Fi handsets delivering enterprise-grade, on-site voice mobility with a user-
AvayAavIaPyOaiAcuera®; Avaya IP Office Avaya IP Oice
https://www.devconnectmarketplace.com/spectralink/
NMS Adaptive Limited
Suite of computer telephony contact center applications designed to enhance small to midsize
www.devconnectmarketplace.com/nms-adaptive
friendly interface presented on an extensible application platform.
pivot-by-spectralink-87-series
OnviCenter Recording,
Avaya Aura®
OnviSource
Spectralink
Spectralink 8000 Series of Wireless Telephones improve productivity and responsiveness for
Avaya IP Office; Avaya Communciation
https://www.devconnectmarketplace.com/spectralink
WFO and SPproeccetsrsalAinukto8m0a0t0ioPnortfolio of Wireless
contact centers
Workforce optimization and customer interaction process automation
www.devconnectmarketplace.com/onvisource
OAISYS
OAISYS Voice Compliance and Quality
Voice Compliance and Quality Monitoring solutions
Avaya Aura®
www.devconnectmarketplace.com/oaisys
Telstrat
Telephones
on-site mobile professionals across a wide range of industries
Server 1000
TelStrat Engage
Contact center management solutions for call recording, quality management and workforce Avaya Aura®
www.devconnectmarketplace.com/telstrat
Avaya IP Oice
optimization using Avaya Speech Analytics
Monitoring - Speech Analytics
Avaya IP Oice
Spectrum Corporation
Spectrum Uniied Contact Center Reporting
Complementary reporting solutions such as data collectors, desktop displays and wallboards
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management
Avaya Call Management System
www.devconnectmarketplace.com/spectrum-corporation
Avaya Business Communication Manager
Symmetrics
Symmetrics nVision Reporting and Analysis
Business intelligence solutions for contact center reporting and analysis
Avaya Call Management System
www.devconnectmarketplace.com/symmetrics
VPI
VPI EMPOWER WFO Suite
Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®
www.devconnectmarketplace.com/vpi
Avaya Aura® Contact Center
(VoicePrint International)
Generation 9-1-1 recording of multimedia communications
Company
Solution Name
Description
Avaya Proactive Contact
Avaya Platform
Website
Telstrat
TelStrat Engage
Contact center management solutions for call recording, quality management and workforce
iNEMSOFT
CLASSONE Endpoint Manager
Simplifies the integration and management of critical communications
Avaya Aura®
www.devconnectmarketplace.com/telstrat
Avaya IP Oice optimization using Avaya Speech Analytics
Avaya Aura®; Avaya IP Deskphones
https://www.devconnectmarketplace.com/inemsoft
Uniied Communications Solutions
Real-time voice quality performance management and monitoring
AvayAavBauysainAeussraC®ommunication Manager
https://www.devconnectmarketplace.com/ir
IR Prognosis VoIP Monitor and
Management
DCaelslchriipstoiorny, call recording, and real-time reporting suite
AvayaIPlaOtifocrem
CXoimpaaSnoyftware SXoimluatioCnhrnoanmiceall
wWwebws.idtevconnectmarketplace.com/xima-software
Enables communications with contacts across multiple platforms through a simple Outlook plug-in
NetIQ Corp d/b/a Attachmate Vivinet Assessor, Vivinet Diagnostics and Assessment, diagnostic and management tools for VoIP networks
Avaya Aura®; Avaya Communication
www.devconnectmarketplace.com/netiq
AdvaTel UC InTouch
Avaya IP Oice
www.devconnectmarketplace.com/advatel
that promotes productivity
AppManager for VoIP Collaboration Solutions Server 1000
Communciation Server 1000
PhybridgeInc.Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®; Avaya IP Office; Avaya
www.devconnectmarketplace.com/phybridge
AudioCodes
AudioCodes MediaPack Series
VoIP Gateways
Avaya Aura®
www.devconnectmarketplace.com/audiocodes
Company
Solution name
Description
Avaya Communication Server 1000
Analog VoIP Gateways
Avaya Platform
Website
Communication Resources,
ACE-CRI Turnkey Server
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentM
DuVoice
DuVoice PMS Integration
Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail and Avaya ACEM
www.devconnectmarketplace.com/cri
Messaging
Avaya IP Oice
www.devconnectmarketplace.com/duvoice
Inc (CRI)
on line guest administration
Esna Technologies Inc.
OicelinxM Cloudlink Edition
Extends Avaya UC services across mobile and web-based environments for hybrid organizations
Avaya ACEM
www.devconnectmarketplace.com/esna-technologies-inc
Company
Solution Name
Description
Avaya Platform
Website
migrating to the cloud and investing in rich communication and collaboration solutions
DGerovueplToigpemr entandProfessiToignearTlMSeInrnvLinceVsoIPLink
FCS Computer Systems
FCS WinExpress Hospitality PMS Integration
VoipLinkgoesbeyondsimplemessagingandturnstheguestroomphoneintoacomplete SIP-based,singleserveandinterfacesystemspeciicallydesignedforsmall,boutiquehotels with
AvayaAura®;AvayaIPOffice
https://www.devconnectmarketplace.com/group-tiger
Avaya IP Oice
www.devconnectmarketplace.com/fcs-computer-systems
informationcentre,combiningVM,automatedattendat&hospitalityfeatresCompany
Solution name
Description
Sdn Bhd
less than 200 rooms per property
Avaya Platform
Website
Sdn Bhd
Mutare
Mutare Speech-to-Text
Premise and cloud-based unified messaging solutions
Avaya IP Office
www.devconnectmarketplace.com/mutare
FCS Computer Systems
FCS Professional Services for HMS 400
Comprehensive installation and training services on the Avaya HMS 400 product
Avaya HMS 400
www.devconnectmarketplace.com/fcs-computer-systems
NMS Adaptive Limited
NMS Adaptive CTI Integration
Suite of computer telephony contact center applications designed to enhance small to midsize
Avaya IP Oice
www.devconnectmarketplace.com/nms-adaptive
Telephonetics Inc.
Telephonetics Message/Music On Hold
Cloud-based audio products that will enhance any environment
Avaya IP Office
www.devconnectmarketplace.com/telephonetics
Service
contact centers
Phybridge Inc.
TDM to VoIP infrastructure solution
Avaya Aura®
www.devconnectmarketplace.com/phybridge
Phybridge POLRE
Avaya IP Oice
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management
Public Safety & E911 Solutions
Website
Company Solution name
Description
Avaya Communciation Server 1000
Avaya Platform
Company
Solution Name
Description
Avaya IP Oice
www.devconnectmarketplace.com/telephonetics
Integrated Research (Prognosis) Prognosis VoIP Monitor and Management Avaya Platform
Website
Telephonetics Inc. Telephonetics Message/Music On Hold Service
Cloud-based audio products that will enhance any environment
Real-time voice quality performance management and monitoring
Avaya Aura®
www.devconnectmarketplace.com/integrated-research
N9e1t1IQETCCorp d/b/a Attachmate
NeCtrIiQsiUsCoanndeVcotMIP Management
AssesCsommenptl,edteia, genods-ttioc -aennddmEa9n1a1gseomluetniot ntotohlas tfoisr VfuolIlPy nceotmwpolrikasnt with state laws and OSHA
AvayAavAauyra®Aura®; Avaya one-X®
www.wd.edvecvocnonnenctemctamrkaertkpelatpcela.coem.co/nmet/i9q11-etc-inc
Video Solutions
Avaya Communication Server 1000
standards
Communicator
Conveyant Systems, Inc
Sentry Emergency Location
On-site notification to key personnel, via screen-pop or e-mail, so that first responders may
Avaya Aura®; Avaya Communication
www.devconnectmarketplace.com/conveyant
ObjectTel, Inc.
ObjectTel CLASSONE Endpoint Manager
Simpliies the integration and management of critical communications
Avaya Aura®
www.devconnectmarketplace.com/objecttel
Company
Solution name
Description
Avaya Platform
Website
Management Solutions for E911-112 quickly be directed to the emergency
Server 1000
Avaya IP Deskphones
Global Interactive Solutions, GIS HosteadnVdid9e9o9as a Service (VaaS) powered
Platform Independent
www.devconnectmarketplace.com/
Cloud-based, feature-rich, multi-point video as a service. Seamless conferencing between video
Phybridge Inc.
Phybridge POLRE
TDM to VoIP infrastructure solution
LLC
by Avaya Scopia Video Conferencing
end-points, mobile devices and pads
Avaya Aura®
www.devconnectmarketplace.com/phybridge
RedSky Technologies Inc.
RedSky E911 Manager® & E911 Comprehensive E911 location protection and cloud-based national 9-1-1 routing service
Avaya Aura®
global-interactive-solutions
Avaya IP Oice
www.devconnectmarketplace.com/redsky-technologies
vBrick IP VAindyewo Shoelruet®ionNsetwork Service
VBrick Systems
Connects a presenter or an entire event to an audience using video
Avaya Communciation Server 1000
Avaya Aura®
www.devconnectmarketplace.com/vbrick-systems-inc
VPI (VoicePrint International) VPI EMPOWER E911 PSAP and WFO Suite Risk management, quality management, and performance optimization. Also provides Next Avaya Aura®; Avaya Proactive Contact
www.devconnectmarketplace.com/vpi
Generation 9-1-1 recording of multimedia communications.
Messaging
Speech Voice Recognition & Call Recording
Avaya Platform
Company
Solution name
Description
Mutare
Mutare Speech-to-Text
Premise and cloud-based uniied messaging solutions
Avaya IP Oice
www.devconnectmarketplace.com/mutare
Website
Company
Solution Name
Description
Avaya Platform
Website
Calabrio
Calabrio ONE WFO and Analytics
Calabrio ONE is a workforce optimization and analytics solution
Avaya Aura®; Avaya Call Management https://www.devconnectmarketplace.com/calabrio
Mobility Solutions
System
CLoumpeanyVox AvayAavPalaytafoArumra® Experience Portal Wwebwsiwte.devconnectmarketplace.com/lumenvox
Solution nLaumeenVox Speech Automation DescrAiputtionmated speech recognition, text-to-speech, call progress analysis and speech tuning
Movitas Hosted Mobile Solution for Hospitality
Connects guests’ mobile devices to the hotel communication system for in-house, local and
Movitas
Avaya Aura®
www.devconnectmarketplace.com/movitas
Technologies
technology and services for a variety of applications
Business Communication Manager TelStrat Engage Contact Center Suite
Contact center management solutions for call recording, quality management and workforce
Avaya Aura®, Avaya IP Office, Avaya
Telstrat
www.devconnectmarketplace.com/telstrat
long-distance calling, making those devices virtual room phone extensions
Avaya Communication Server 1000
optimization using Avaya Speech Analytics
Avaya Aura®; Avaya Proactive Contact
VPI (VoicePrint International) VPI EMPOWER WFO Suite
www.devconnectmarketplace.com/vpi
Risk management, quality management, and performance optimization. Also provides Next
Public Safety and E911 Solutions
Generation 9-1-1 recording of multimedia communications.
Avaya Platform
Company Solution name
Website
Description
Uniied Communications Solutions
911 ETC
CrisisConnectM
Avaya Aura®
www.devconnectmarketplace.com/911-etc-inc
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA standards
Avaya one-X® Communicator
Company
Solution Name
Description
Avaya Platform
Website
Conveyant Systems, Inc
Sentry E9-1-1
On-site notiication to key personnel, via screen-pop or e-mail, so that irst responders may quickly Avaya Aura® www.devconnectmarketplace.com/conveyant
be dirVeocItPedGtaotetwheaeyms ergency
AvayAavCaoymamAunraic®at;iAonvaSyearvCeorm10m00unication
AudioCodes
AudioCodes MediaPack Series Analog VoIP Gateways
Server 1000
www.devconnectmarketplace.com/audiocodes
RedSky Technologies Inc.
www.devconnectmarketplace.com/redsky-technologies
RedSky E911 Manager® &
E911 Anywhere® Network Service
Avaya Aura®
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service
DuVoice
www.devconnectmarketplace.com/duvoice
www.devconnectmarketplace.com/vpi
VPI EMPOWER WFO Suite
VPI
Avaya Aura®
DuVoice PMS Integration
Risk manadnaognemlineentg, uqueasltitaydmainaisgteramtieont, and performance optimization. Also provides Next Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail Avaya IP Office
(VoicePrint International)
Avaya Proactive Contact
Generation 9-1-1 recording of multimedia communications
www.devconnectmarketplace.com/esna-technologies- inc
OfficelinxM Cloudlink Edition
Esna Technologies Inc.
Extends Avaya UC services across mobile and web-based environments for hybrid organizations migrating to the cloud and investing in rich communication and collaboration Avaya ACEM
solutions
www.devconnectmarketplace.com/fcs-computer-
Speech/Voice Recognition and Call Recording
FCS Computer Systems Sdn Bhd FCS WinExpress Hospitality PMS
Avaya IP Office
SIP-based, single server and interface system specifically designed for small, boutique hotels
with less than 200 rooms per property
systems
Company
Solution name
Integration
Description
Avaya Platform
Website
CallCopy, Inc.
iNEMSOFT
cc:Discover WFO Solution - Speech Analytics
CLASSONE® iCAS
Avaya Aura®
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties toAvayAavParyoacAtiuvreaC®ontact
Speech Analytics and Workforce Optimization solutions
www.devconnectmarketplace.com/callcopy
https://www.devconnectmarketplace.com/inemsoft
KnoahSoft
KnoahSoft Harmony
communicate seamlessly.
www.devconnectmarketplace.com/knoahsoft
Speech Analytics and Workforce Optimization solutions Avaya Aura®
Avaya IP Oice

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Quality assurance, evaluation and eLearning tools Ideally priced for the SMB and Midmarket
Learn more at www.audiocodes.com/avaya
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