Page 23 - Telecom Reseller MayJun 2015

May/June 2015
Telecom Reseller 23
Nortel
Q:Rebooting IP phones is a chore additional horizontal menu to navigate. You’ll A:I think the easiest is to use both. Record
when you have to unplug the cable,
see it.
the greeting using the telephone
especially when the cable has that rubber interface, then close the interface. Go to
Notes
protector over the clip. Isn’t there an easier Setting a vacation greeting with
MyCallpilot and set the expiration. Try it!
Q:
way to do it?
expiration date is too diicult for my Q:
I’ve quit handing out user guides to
A:
users to get through. hey usually give up
I don’t have experience with all of
and just leave the recording playing until they my new people. hey don’t ever read
get back. Problem is that they forget and have the IP phones, but I know an easier them anyway—they are too big, and new
Rthe vacation greeting for sometimes weeks. If way with the 1140 and 1165 sets. Press the people have too much to learn right away. How
UFFIN
they try to use MyCallPilot, it gives an error Services button twice quickly to pull up the do you introduce new users to the phones and
that the player isn’t installed and they give
menu. With the 1140, scroll down to Network voicemail?
up again. Have you found an easier way for Coniguration and select. hen press Apply. by Phil Rufin
A:
users?
With the 1165 it’s the same except you have an
Yes, I’ve quit handing out the booklets,
too. Instead, I send new users an email (also printed out on the desk) introducing them
to the location and the company. It gives them
the address, main number, their extension, their
desk location, and the help desk contact info. I YOUR TICKET TO BECOMING A CLOUD
put in bits of local trivia and other things to make
it interesting (hopefully), and give directions to COMMUNICATIONS SERVICE PROVIDER
the user guides on the intranet. I’ve tried many
diferent approaches over the years, and this
seems to be the most successful so far. Still, not
everyone will read it (or remember any of it).
Vodia's cloud-ready IPPBX software offers an unparalleled go-to-market hosted
Q:IPPBX solution for managed service providers (MSP) of all sizes through a robust
I heard my state is looking at adopting platform that delivers the highest levels of service uptime and scalability. Vodia
Kari’s Law, and I know if that happens
I will have to change the dialing to allow people IPPBX software is purpose-built to help new service providers realize economies of
to dial 911 without dialing 9 irst. I tried that a scale and drive down startup costs by being able to serve multiple client
few years ago, and we had so many hang-up 911
calls I had to change it back. Do you know any organizations on a single hosted PBX server in the cloud, and eliminating the need
tricks to get out of doing that?
for dedicated hardware for each individual customer. The subscription-based SaaS
A:
Sure, you.wait a minute. Are you asking if I know any way around
pricing model is further designed to help keep IT costs consistent or even lower
complying with Kari’s Law? If that’s what you than packaged software for the end-customer while providing a steady recurring
mean, this is where I tell you DON’T WAIT for revenue stream for the service provider, creating a win-win situation for all. With
Kari’s Law to mandate the change. Modify your
dialing TODAY to allow everyone to dial 911 plug-and-play endpoint set up, multi-tenancy, advanced contact center
from every phone in every location. If you have functionality, enterprise mobility and rich collaboration features, you now have all
trouble with users dialing 911 by mistake, train
your users. Have meetings. Send out messages. the tools you need to start your own cloud communications business in no time and
It’s too important to your employees and your provide a great user experience to your customers.
company to wait. Do it now.
On the other hand, if you mean is there a way
to reduce false 911 calls by making coniguration
changes, yes. But irst, change the dialing.
hen go through the books or hire a vendor to  Zero startup costs
 Recurring revenue stream
properly conigure the system. You can make this  Unlimited extensions and call paths  Full control of minutes
work, and it’s important that you do it right away.
Also, follow @Fletch911 on Twitter for the  Multi-tenancy
 Free server redundancy
latest on Kari’s Law and the 911 efort to save
lives by making it work everywhere. ■
 Full white labeling
 Plug-and-play setup
 BYOD
 Call and data security

 Full admin level control
 Pay-as-you-go
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