Page 12 - Avaya Extra Q2 2016

12 Extra report on Avaya BUYER’S GUIDE
Extra Report on Avaya BUYER’S GUIDE 5

Call Contact Center Solutions (continued)

Company
MssagingSolution name
Description
Avaya Platform
Website
Interactive Northwest, Inc.
(INI)
INI Equilibrium
Software load balancing delivers high availability for voice applications
Avaya Aura® Experience Portal Avaya Voice Portal
www.devconnectmarketplace.com/ini
Company
Solution Name
Description
Avaya Platform
Website
Jacada Ltd.
Jacada Workspace Agent Desktop,
Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent
www.devconnectmarketplace.com/jacada
a
Mutare Agent Sc
riMptuintga,reanSdpeVeiscuha-ltIoV-RText stre
mPlrienminigseagaendt icnltoeuradc-tbioanssedwiuthniafieladrgme ensusmabgeinrgofssoylusteiomns Ava
yaAAvuarya®IEPxOpeffriceence Portal
www.devconnectmarketplace.com/mutare
Suite of computer telephony contact center applications designed to enhance small to midsize NMS Adaptive Limited
NMS Adaptive CTI Integration
Avaya IP O ce
www.devconnectmarketplace.com/nms-adaptive
Mobility
contact centers
OAISYS
OAISYS Voice Compliance and Quality
Voice Compliance and Quality Monitoring solutions
Avaya Aura®
www.devconnectmarketplace.com/oaisys
Company
Solution Name
Description
Avaya Platform
Website
Monitoring - Speech Analytics Avaya IP O ce
mw
iNEMSOFT
Spectrum Corporation Spectru CLASSONE® iCAS
Uni ed Contact Center Reporting Com Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to
plementary reporting solutions such as data collectors, desktop displays and wallboards Ava
Avaya Aura®
ya Call Management System https://www.devconnectmarketplace.com/inemsoft
ww.devconnectmarketplace.com/spectrum-corporation
Symmetrics Symmet
rics nVision Reporting and Analysis Busi
communicate seamlessly.
ness intelligence solutions for contact center reporting and analysis Ava
ya Call Management System
ww.devconnectmarketplace.com/symmetrics
w
Tango
Enterprise Accelerator Fault Tolerant Transforms any mobile device into an enterprise office phone, securely connecting enterprise Avaya Aura®
https://www.devconnectmarketplace.com/tango- Avaya Aura® Contact Center
TelStrat Engage
Contact center management solutions for call recording, quality management and workforce Telstrat
www.devconnectmarketplace.com/telstrat
Software
networks
and mobile networks.
Avaya Aura®
optimization using Avaya Speech Analytics
Avaya IP O ce
Public Safety & E911 Solutions
Avaya Business Communication Manager
Xima Software
Xima Chronicall
www.devconnectmarketplace.com/xima-software
Call history, call recording, and real-time reporting suite
Avaya IP O ce
Company
Solution Name
Website
Description
Avaya Platform
911 ETC
Collaboration Solutions
CrisisConnectM
Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA Avaya Aura®; Avaya one-X® www.devconnectmarketplace.com/911-etc-inc
standards
Communicator
Company
Solution name
Description
Avaya Platform
Website
Conveyant Systems, Inc
Sentry Emergency Location
On-site notification to key personnel, via screen-pop or e-mail, so that first responders may
Avaya Aura®; Avaya Communication
www.devconnectmarketplace.com/conveyant
Communication Resources, Inc (CRI)
ACE-CRI Turnkey Server
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentM
Avaya ACEM
www.devconnectmarketplace.com/cri
Management Solutions for E911-112 quickly be directed to the emergency
Server 1000
and 999
RedSky Technologies Inc.
RedSky E911 Manager® & E911
Comprehensive E911 location protection and cloud-based national 9-1-1 routing service
Avaya Aura®
www.devconnectmarketplace.com/redsky-technologies
Development and Profess
Anywhere® Network Service
ional Services
www.devconnectmarketplace.com/vpi
VPI (VoicePrint International) VPI EMPOWER E911 PSAP and WFO Suite Risk management, quality management, and performance optimization. Also provides Next
Avaya Aura®; Avaya Proactive Contact
Company Solution name
Description
Avaya Platform
Website
FCS Computer Systems FCS Professional Services for HMS 400 Generation 9-1-1 recording of multimedia communications.
Avaya HMS 400
www.devconnectmarketplace.com/fcs-computer-systems
Comprehensive installation and training services on the Avaya HMS 400 product
Sdn Bhd
Speech Voice Recognition & Call Recording

Avaya Platform
Website
Company Solution Name
Description
Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management
Calabrio
Company Solution
Calabrio ONE WFO and Analytics
name Desc
Calabrio ONE is a workforce optimization and analytics solution
ription Ava
Avaya Aura®; Avaya Call Management
ya Platform
https://www.devconnectmarketplace.com/calabrio
ebsite
W
Integrated Research (Prognosis) P
rognosis VoIP Monitor and Management Real
-time voice quality performance management and monitoring Ava
System
ya Aura®
ww.devconnectmarketplace.com/integrated-research
w
LumenVox
LumenVox Speech Automation
Automated speech recognition, text-to-speech, call progress analysis and speech tuning
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/lumenvox
www.devconnectmarketplace.com/netiq
NetIQ Corp d/b/a Attachmate
NetIQ UC and VoIP Management
Assessment, diagnostic and management tools for VoIP networks
Avaya Aura®
Avaya Communication Server 1000
Technologies
technology and services for a variety of applications
Telstrat
ObjectTel, Inc. O
TelStrat Engage Contact Center Suite
bjectTel CLASSONE Endpoint Manager Sim
Contact center management solutions for call recording, quality management and workforce
pli es the integration and management of critical communications Ava
Avaya Aura®, Avaya IP Office, Avaya
ya Aura®
www.devconnectmarketplace.com/telstrat
ww.devconnectmarketplace.com/objecttel
w
optimization using Avaya Speech Analytics
Ava
Business Communication Manager
ya IP Deskphones
VPI (VoicePrint International)
VPI EMPOWER WFO Suite
Risk management, quality management, and performance optimization. Also provides Next
Avaya Aura®; Avaya Proactive Contact
www.devconnectmarketplace.com/phybridge
Phybridge Inc.
Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®
www.devconnectmarketplace.com/vpi
Avaya IP O ce
Generation 9-1-1 recording of multimedia communications.
Avaya Communciation Server 1000
Uniied Communications Solutions
Solution Name
Description
Avaya Platform
Website
Messaging
Company

Company Solution
AudioCodes
name Desc
AudioCodes MediaPack Series Analog ription Ava
VoIP Gateways
ya Platform
Avaya Aura®; Avaya Communication ebsite
www.devconnectmarketplace.com/audiocodes
W
Mutare Mutare S
pVeoecIPh-Gtoa-tTeewxat ys Pre
ise and cloud-based uni ed messaging solutions Ava
yaSIePrvOe rc1e000
ww.devconnectmarketplace.com/mutare
mw
DuVoice
Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail Avaya IP Office DuVoice PMS Integration
www.devconnectmarketplace.com/duvoice
Mobility Solutions
and on line guest administration
W
FCS Computer Systems Sdn Bhd
Company Solution
FCS WinExpress Hospitality PMS
name Desc
SIP-based, single server and interface system specifically designed for small, boutique hotels
ription Ava
Avaya IP Office
ya Platform
www.devconnectmarketplace.com/fcs-computer-
ebsite
w
Movitas Movitas
Integration
Hosted Mobile Solution for Hospitality Con
with less than 200 rooms per property
nects guests’ mobile devices to the hotel communication system for in-house, local and Ava
ya Aura®
systems
ww.devconnectmarketplace.com/movitas
iNEMSOFT
long-distance calling, making those devices virtual room phone extensions Avaya Communication Server 1000
CLASSONE® iCAS
https://www.devconnectmarketplace.com/inemsoft
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to Avaya Aura®
communicate seamlessly.

Phybridge Inc.
Public Safety and E911 S
Phybridge POLRE
olutions
TDM to VoIP infrastructure solution
Avaya Aura®; Avaya IP Office; Avaya
Communciation Server 1000
www.devconnectmarketplace.com/phybridge
W
Company Solution
name Desc
ription Ava
ya Platform
ebsite
911 ETC
CrisisConnectM Complete, end-to-end E911 solution that is fully compliant with state laws and OSHA standards Avaya Aura®
www.devconnectmarketplace.com/911-etc-inc Video Solutions
Avaya one-X® Communicator
Sentry E9-1-1
On-site noti cation to key personnel, via screen-pop or e-mail, so that rst responders may quickly
www.devconnectmarketplace.com/conveyant
Conveyant Systems, Inc
Avaya Aura®
Company
Solution Name
Description
Avaya Platform
Website
be directed to the emergency
Avaya Communication Server 1000
Global Interactive Solutions, LLC
GIS Hosted Video as a Service (VaaS)
Cloud-based, feature-rich, multi-point video as a service. Seamless conferencing between
Platform Independent
www.devconnectmarketplace.com/global-interactive-
RedSky Technologies Inc. RedSky E E911 An
911 Manager® & Com
powered by Avaya Scopia Video
ywhere® Network Service
prehensive E911 location protection and cloud-based national 9-1-1 routing service Ava
video end-points, mobile devices and pads
ya Aura®
ww.devconnectmarketplace.com/redsky-technologies
solutions
w
Conferencing
VPI
(VoicePrint International)
VPI EMPOWER WFO Suite
Risk management, quality management, and performance optimization. Also provides Next Generation 9-1-1 recording of multimedia communications
Avaya Aura®
Avaya Proactive Contact
www.devconnectmarketplace.com/vpi

Speech/Voice Recognition and Call Recording
Company
Solution name
Description
Avaya Platform
Website
CallCopy, Inc. cc:Discover WFO Solution - Speech Analytics Speech Analytics and Workforce Optimization solutions Avaya Aura®
www.devconnectmarketplace.com/callcopy
Avaya Proactive Contact
KnoahSoft
KnoahSoft Harmony
Speech Analytics and Workforce Optimization solutions
Avaya Aura® www.devconnectmarketplace.com/knoahsoft
Avaya IP O ce
Soia knows

Avaya.
AVAYA-TESTED CALL RECORDING SOLUTIONS

Comprehensive support for compliance requirements
softel.com
Quality assurance, evaluation and eLearning tools Ideally pri
ced for the SMB and Midmarket
y
www.oaisys.com/ava
a
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