Page 11 - Avaya Extra Q2 2016

Extra report on Avaya BUYER’S GUIDE 11

Call Accounting

Company
Solution Name Description
Avaya Platform
Website
FCS Computer Systems Sdn Bhd
FCS Unicorn
Hospitality solutions that help to improve hotel productivity and efficiency
Avaya IP Office
www.devconnectmarketplace.com/fcs-computer-systems

Resource Software International Shadow CMS Enterprise, Revolution Call accounting software and communications management solutions
Avaya IP Office
www.devconnectmarketplace.com/resource-software-
Ltd.
Web Call Accounting, & Shadow Real- international-ltd-rsi
Time Dashboard
Call Contact Center Solutions
Extra Report on Avaya BUYER’S GUIDE
6

Company Solution Name
Description Avaya Platform
Website
Aceyus, Inc
Aceyus Contact Center Intelligence Suite
Contact center analytics
Avaya Call Management System
www.devconnectmarketplace.com/aceyus
Speech/Voice Recognition and Call Recording (continued)
Company Solution
name Desc
ription Ava
ya Platform W
ebsite
AMC Technology
Contact Canvas CRM Integration
Integrates real-time communications with business applications to enhance customer service Avaya Aura® Contact Center
www.devconnectmarketplace.com/amc-technology
Listening Methods Sound Analytics (Managed Service)
Analytics and visualization tools to improve contact center performance
Avaya Aura® Experience Portal www.devconnectmarketplace.com/listening-methods Software
and improve agent productivity
LumenVox LumenV
CCT Deutschland
ox Speech Automation Technologies Aut
Contact Pro
omated speech recognition, text-to-speech, call progress analysis and speech tuning technology Ava
Multimedia customer experience solution.
ya Aura® Experience Portal w
Avaya Interaction Center; Avaya Aura® ww.devconnectmarketplace.com/lumenvox
https://www.devconnectmarketplace.com/cct-
and
services for a variety of applications
Call Center Elite Multichannel
deutschland/contactpro
OAISYS
Avaya Aura®
www.devconnectmarketplace.com/oaisys
Computer Instruments
OAISYS Voice Compliance and Quality
Voice Compliance and Quality Monitoring solutions
e-IVR
Enterprise class IVR, CTI, Web and Recording Solution with built in self-service tools and Avaya IP Office
www.devconnectmarketplace.com/computer-
Monitoring - Speech Analytics Avaya IP O ce applications
instruments
OnviSource OnviCen
Fonolo
ter Recording, Wor
In-Call Rescue
kforce optimization and customer interaction process automation Ava
In-Call Rescue is a cloud-based solution that allows you to replace hold-time with a call-back ya Aura® w
Avaya Aura®
ww.devconnectmarketplace.com/onvisource
https://www.devconnectmarketplace.com/fonolo/in-
WFO an
d Process Automation
in your call center.
call-rescue-icr
Telstrat
TelStrat Engage
Contact center management solutions for call recording, quality management and workforce
Avaya Aura®
www.devconnectmarketplace.com/telstrat
Heywire
Heywire LiveText Agent
Inbound SMS texting channel so agents can respond with 2-way text-based conversations
Avaya IP Office Contact Center
https://www.devconnectmarketplace.com/heywire-inc
optimization using Avaya Speech Analytics
Avaya IP O ce
Avaya Business Communication Manager
delivering true mobile support messaging.
Interactive Northwest, Inc. (INI)
VPI VPI EMP
INI Equilibrium
OWER WFO Suite Risk
Software load balancing delivers high availability for voice applications
management, quality management, and performance optimization. Also provides Next Ava
Avaya Aura® Experience Portal; Avaya yaAura®w
www.devconnectmarketplace.com/ini
ww.devconnectmarketplace.com/vpi
VoicePortal (VoicePrint International)
Generation 9-1-1 recording of multimedia communications
Avaya Proactive Contact
www.devconnectmarketplace.com/jacada
Jacada Ltd.
Jacada Workspace Agent Desktop, Agent Customer service solutions designed to provide an improved customer service experience by Avaya one-X® Agent; Avaya Aura®
Scripting, and Visual IVR
streamlining agent interactions with a large number of systems
Experience Portal
Spectrum Corporation
Spectrum NeXorce Unified Contact
Complementary reporting solutions such as data collectors, desktop displays and wallboards
Avaya Call Management System
www.devconnectmarketplace.com/spectrum-
Uniied Communications
Solutions
Center Reporting
corporation
www.devconnectmarketplace.com/symmetrics
Company
Solution name
Website
Symmetrics
Symmetrics Contact Center Reporting
Business intelligence solutions for contact center reporting and analysis
Avaya Call Management System; Avaya
Description
Avaya Platform
AdvaTel
UC InTouch
Enables communications with contacts across multiple platforms through a simple Outlook plug-in www.devconnectmarketplace.com/advatel
Avaya IP O ce
and Analysis
Aura® Contact Center
Telstrat
TelStrat Engage Contact Center Suite
Contact center management solutions for call recording, quality management and workforce
Avaya Aura®, Avaya IP Office, Avaya
www.devconnectmarketplace.com/telstrat
that promotes productivity
AudioCodes AudioCo
des MediaPack Series VoI
Gateways Ava
optimization using Avaya Speech Analytics
ya Aura® w
Business Communication Manager
ww.devconnectmarketplace.com/audiocodes
P
Analog VoIP Gateways Avaya Communication Server 1000
www.devconnectmarketplace.com/duvoice DuVoice
DuVoice PMS Integration
Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail and on line guest administration
Avaya IP O ce
Collaboration Solutions

mig rating to the cloud and investing in rich communication and collaboration solutions
wwWw.deebvcsointnectmarketplace.com/esna-technologies-inc
ExtenDdseAsvacyraiUpCtsieorvnicesacrossmobileandweb-basedenvironmentsforhybridorganizations AvayaAvCEaMya Platform CEsonamTepchanoylogies Inc. O celinxSM oClloudtlinoknEdNitiaonme
Aura Alliance
FCS Computer Systems FCS Win
Aura Alliance Client for IBM® Notes® ExpressHospitalityPMSIntegration SIP-
Software plug-in for rich UC experience: telephony, presence, HD video conferencing & meta- based,singleserverandinterfacesystemspeci callydesignedforsmall, boutique hotels with Ava
Avaya Aura®
ya IP O ce w
https://www.devconnectmarketplace.com/aura-alliance
ww.devconnectmarketplace.com/fcs-computer-systems
andIBM®Smetime®searchdirctoryfor IBM®Notes®,IBM®Sametime®clientsless than 200 rooms per property
Sdn Bhd
www.devconnectmarketplace.com/cri
www.devconnectmarketplace.com/nms-adaptive Avaya ACEM
Avaya IP O ce
Communication Resources, CRI Integrated Server for ACE (IS-ACE) NIMncS(ACdRaI)ptive Limited NMS Adaptive CTI Integration
Turnkey single server VMware® deployment of Avaya Agile Communication EnvironmentM
Suite of computer telephony contact center applications designed to enhance small to midsize
contact centers
www.devconnectmarketplace.com/phybridge
Avaya Aura®
DPheybvriedgleoInpc.ment & Prhyobrfidegse sPOiLoREnal Services TDM to VoIP infrastructure solution
Avaya IP O ce
Website
AvayaACovmamyuancPialtaiotnfSoervmer 1000
Company Solution Name
Description
TDeliegpithaol nDeattiacsVoInic.e Telepho
neDtigcsitaMleDsasatagVeo/MicuesPicroOfnesHsoilodnSaelrSviecrevices Clou
dC-buassteodmaeurdcionptraocdtuactustothmaat twioilnl esnohluanticoenasn, iynecnluvdirionngmIVeRnt, voice recognition, CTI and multi-channAevla yaAIvPaOy a cAeura® Experience Portal w
whwtt.pdse:v/c/ownwnewct.dmeavrckoentpnleacetm.coamrk/etteplelapcheo.cnoemtic/sdigital-
mobile integration.
datavoice
www.devconnectmarketplace.com/fcs-computer- Avaya HMS 400
Comprehensive installation and training services on the Avaya HMS 400 product
FCS Computer Systems Sdn Bhd FCS Professional Services for HMS 400
Video Solutions
systems
Company Solution
iTel
name Desc
ITel End-User Training for Avaya IP Office
ription Ava
Enables businesses to get up to speed quickly on their new system through a comprehensive ya Platform W
Avaya IP Office
ebsite
https://www.devconnectmarketplace.com/itel
Global Interactive Solutions, GIS Host
ed Video as a Service (VaaS) powered Clou
dp-boarstfeodl,iofeoaftuwre-bricahs,tmcuolutir-speosint video as a service. Seamless conferencing between video Plat
form Independent w
ww.devconnectmarketplace.com/
global-interactive-solutions end-points, mobile devices and pads LLC by Avaya Scopia Video Conferencing
EndpointsandClients
www.devconnectmarketplace.com/vbrick-systems-inc
AvayaAura®
Connectsapresenteroranentireeventtoanaudienceusingvideo
VBrickSystemsvBrickIPVideoSolutions
Website
Avaya Platform
Description
Company
Solution Name

AEI Communications
Hospitality phones
SIP and analog phones targeted at hospitality, healthcare, and travel industries
Avaya Aura®; Avaya Communication Server 1000; Avaya IP Office
https://www.devconnectmarketplace.com/aei- communications-corp
https://www.devconnectmarketplace.com/algo- Avaya Aura®; Avaya IP Office
Communicate with guests using your phone & security of dialpad-activated door/gate unlock Algo
Doorphone / Security Intercom Solution
communication-products-ltd
capability. Video & audio models.
Algo
Loud Ringer/ Voice Paging / Strobe Light SIP-based loud ringing, notification, and voice paging solutions.
Avaya Aura®; Avaya IP Office
https://www.devconnectmarketplace.com/algo-
solution
communication-products-ltd
https://www.devconnectmarketplace.com/cetis/ Avaya Aura; Avaya Communication Cetis VoIP hospitality phones adhere to the SIP 2.0 standards, are POE (802.3af) and share the Cetis
Hospitality SIP Endpoint phones
hospitality-sip-endpoint-phones
Server 1000
same circuit board & firmware.
Speakerbus
Speakerbus iSeries
Mission critical voice communications solutions such as trading turrets and speaker products Avaya Aura®
https://www.devconnectmarketplace.com/speakerbus
for the Financial Services and Command & Control market verticals
https://www.devconnectmarketplace.com/spectralink/ Avaya Aura®; Avaya IP Office
Voice over Wi-Fi handsets delivering enterprise-grade, on-site voice mobility with a user- Spectralink
Spectralink PIVOT (87- Series)
pivot-by-spectralink-87-series
friendly interface presented on an extensible application platform.
Spectralink
Spectralink 8000 Portfolio of Wireless Spectralink 8000 Series of Wireless Telephones improve productivity and responsiveness for Avaya IP Office; Avaya Communciation https://www.devconnectmarketplace.com/spectralink
Telephones
on-site mobile professionals across a wide range of industries
Server 1000

Enterprise Infrastructure/Enterprise Networks and Service Management/Enterprise Quality Monitoring and Management

Website
Company
Solution Name
Description
Avaya Platform
iNEMSOFT
CLASSONE Endpoint Manager
Simplifies the integration and management of critical communications
Avaya Aura®; Avaya IP Deskphones
https://www.devconnectmarketplace.com/inemsoft

https://www.devconnectmarketplace.com/ir
IR
Prognosis VoIP Monitor and Management
Real-time voice quality performance management and monitoring
Avaya Aura®
NetIQ Corp d/b/a Attachmate
Vivinet Assessor, Vivinet Diagnostics and Assessment, diagnostic and management tools for VoIP networks
Avaya Aura®; Avaya Communication www.devconnectmarketplace.com/netiq
AppManager for VoIP
Server 1000
www.devconnectmarketplace.com/phybridge
Phybridge Inc.
Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®; Avaya IP Office; Avaya
Communciation Server 1000
Spirent
eVident Monitoring Solution
eVident Voice and Video Monitoring Solution
Avaya Scopia ® Videoconferencing
https://www.devconnectmarketplace.com/spirent-
communications

Enhance your investments in Avaya

with AudioCodes

Learn more at www.audiocodes.com/avaya

Contact Marie-France Belisle