Page 20 - Avaya Buyers Guide 2014 Q1 Q2

20
Extra report on Avaya BUYER’S GUIDE

Avaya IP Office (continued)
Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email

Algo Communication 3226 Trunk Port FXO Doorphone Doorphone for connection to analog trunk port provides full duplex audio, single wire pair weatherproof Avaya IP Office Algo Sales sales@algosolutions.com
Products Ltd.
digital door station, and keypad activated secure door opening control. CE.
Algo Communication 8180 SIP Audio Alerter
Multi-application SIP paging amplifier, speaker, and loud ringer. Automatic volume control adjusts to ambient Avaya IP Office
Algo Sales
sales@algosolutions.com
Products Ltd.
noise. Paging capability includes zoning, pre-announce, talkback, and multicasting. Includes pre-loaded
WAV files or doenload custom WAV files. Additional outputs include relay, amp out for speaker, and line out for slave amplifier.

Algo Communication Products Ltd.
8028 SIP Doorphone
SIP Doorphone featuring full duplex audio, secure door opening control, and single pair wiring to digital door station. Network connection and door control relay remain secure with digital door station located up to Avaya IP Office
Algo Sales
sales@algosolutions.com
300m (1000Ft) away indoors or outdoors.
Ascom (Sweden) AB Ascom i62 Ascom i62 VoWiFi handsets combine wireless telephony and enhanced text messaging in a rugged, light Avaya IP Office Henrik Sandberg henrik.sandberg@ascom.se
weight, easy to use device. The Ascom i62 operates on WiFi networks with SIP integration to Avaya IP Office.
Ascom (Sweden) AB Ascom IP-DECT Ascom IP-DECT's broad portfolio of handsets meets voice and messaging needs for any mobile employee. Avaya IP Office Henrik Sandberg henrik.sandberg@ascom.se
Secure DECT radio technology backhauls over existing LAN infrastructure with SIP integration to Avaya IP Office.
At Comm Corporation
CommView
CommView is a telemanagement solution for telephone expense control, call tracking and activity reporting. Avaya IP Office
Scott Parker
sparker@atcomm.com
CommView also offers expense management, traffic analysis, toll fraud detection, departmental productivity
reporting, security and personnel call productivity for both VoIP IP PBX and legacy PBX systems.
At Comm Corporation
CommView Web
CommView Web is a telemanagement solution for telephone expense control, call tracking and activity Avaya IP Office
Scott Parker
sparker@atcomm.com
reporting. CommView Web also offers expense management, traffic analysis, toll fraud detection, departmental
productivity reporting, security and personnel call productivity for both VoIP IP PBX and legacy PBX systems.
AT&T AT&T IP Toll Free
SIP Trunking solution Avaya IP Office Sam McCormick smccormick@att.com
AT&T AT&T Enhanced IP Flexible Reach
SIP Trunking solution Avaya IP Office Sam McCormick smccormick@att.com
AT&T
AT&T Enhanced IP Flexible SIP Trunking solution
Avaya IP Office
Sam McCormick
smccormick@att.com
Reach Service
BBX Technologies, LLC
Vuesion
Vuesion delivers a blended Multimedia Contact Center for SME with skills based routing, announcements, Avaya IP Office
Mok Bouaazzi
mok.b@bbxtech.com
database smart routing, screen pops, call back queuing, multimedia queuing, power outdial campaigns and
robust reporting, monitoring and recording.
Bell Canada Bell Canada SIP Trunk SIP Trunking solution
Avaya IP Office Nicholas Tanchak nicholas.tanchak@bell.ca
Biamp Systems
Tesira SVC-2
The Tesira SVC-2 is a modular Voice over Internet Protocol (VoIP) card for use with Tesira SERVER and SERVER- Avaya IP Office
Jing Jiang
jjiang@biamp.com
IO devices.
Bittel Electronics Co. Ltd. UNOVoice
UNO Voice represents the next generation of guest room telephony. UNO Voice delivers rock solid Avaya IP Office Tony Chan tony.chan@bittelcom.com
performance in a stunning new design and excellent option in new era of Hospitality VoIP communication.
Broadvox, LLC
GO! SIP Trunking
GO! SIP Trunking enables businesses to save up to 70% over traditional calling services, with Broadvox Avaya IP Office
Malachi Threadgill
mthreadgill@broadvox.com
industry-leading fixed monthly pricing plans.
Broadvox, LLC
Broadvox SIP Trunking SIP Trunking solution
Avaya IP Office Daniel McGannon dmcgannon@broadvox.com

BT Global Services
BT Wholesale HIPCOM SIP Trunking solution
Avaya IP Office Dick Readle
dick.readle@bt.com
BT Global Services BTGS / NOAS
SIP Trunking solution
Avaya IP Office Dick Readle
dick.readle@bt.com
CenturyLink
CLink SIP Trunking SIP Trunking solution
Avaya IP Office chris gillett christopher.a.gillett@centurylink.com

Colt Technology Services VoIP Access
SIP Trunking solution
Avaya IP Office Harsha Hedge harsha.hedge@colt.net
COMPLETEL
SIP Trunking SIP Trunking solution
Avaya IP Office Arrault mickael
m.arrault@completel.fr
Computer Instruments
e-IVR
e-IVR delivers Voice, IVR, CTI, Recording and Web applications via a feature-rich suite of graphical user Avaya IP Office
CI Sales Group
sales@instruments.com
interface based tools and self-service applications. Easy configuration and enhancements to user defined
call flows and applications.
CyTrack
CyTrack Unified CyTrack UCS Multi-Media provides inbound-outbound real-time Customer Service Super-Highway Avaya IP Office Nick Milan
nmilan@cytrack.com
Communications Suite (UCS)
management and reporting for telephone, email, fax, web contact, chat, SMS traffic with CRM integration, IVR and voice recording modules.

DATEL Software Solutions, LLC
Unified Contact Center SWEET! Standard Edition
Comprehensive web-based call accounting solution. Agent and Group reports, live viewer, drill-down reporting, report scheduling, customizable security roles, alarms, personalized digital dashboard and multi- Avaya IP Office
Dan Lemke
sales@datel-group.com
site capabilities.
DATEL Software Unified Contact Center SWEET! Contact center for Single or multi-site. Real time agent and group monitoring, historical reports, threshold Avaya IP Office Dan Lemke sales@datel-group.com
Solutions, LLC
Business Edition
alarms, wallboards, agent status override, disposition and reason codes, internal ‘chat’, Unlimited supervisors.
DATEL Software Unified Contact Center SWEET! Users can highlight numbers in any program and press a hot key to automatically dial out.
Avaya IP Office Dan Lemke sales@datel-group.com
Solutions, LLC
Click-To-Dial
DATEL Software Unified Contact Center SWEET! Complements IP Office Preferred Edition, allowing supervisors to quickly search, tag and playback call Avaya IP Office Dan Lemke sales@datel-group.com
Solutions, LLC
Voice Recording
recordings.
DATEL Software Unified Contact Center SWEET! Users can automatically make outbound calls from an uploaded list and return abandoned calls.
Avaya IP Office Dan Lemke sales@datel-group.com
Solutions, LLC
Automated Dialer
DATEL Software Unified Contact Center SWEET! Integrates to Salesforce.com, MS Dynamics and any ODBC compliant CRM to screen pop on inbound and Avaya IP Office Dan Lemke sales@datel-group.com
Solutions, LLC
CRM Integration
outbound calls
DoubleHorn IPOne SIP Trunking Services Ideal for businesses seeking secure, interoperable and tightly integrated session-based communications Avaya IP Office
Robert Erickson
rerickson@doublehorn.com
Communications
to support multiple sites, mobile workers and BYOD management, our Avaya compliant SIP trunks enable
Unified Communications for SMEs.
DuVoice
DV2000
DV2000 / DV4 is the solution for residential healthcare and hotel/motel messaging, PMS Telemanagement, Avaya IP Office
Jamie Elenbaas / sales@duvocie.com
automated attendant, and hosted call accounting on IP Office and Communication Manager. InnDesk Jon Dulude
provides web based guest administration.
dvsAnalytics
EncoreTM
Encore’s interaction recording and quality management suite, including its Avaya IP Office integration, Avaya IP Office
dvsAnalytics marketing@dvsAnalytics.com
provides a “best in class” solution that helps businesses maintain compliance, minimize liability, and improve performance.
Marketing

ESTOS GmbH
ProCall Enterprise
ProCall Enterprise is a UC & CTI application providing presence, IM and Federation (SIP SIMPLE & XMPP) to improve company-wide collaboration. It perfectly integrates with existing contact data sources and business Avaya IP Office
Eric Kirchner
eric.kirchner@estos.de
apps eg ERP/CRM systems.
Etisalat Contact Centre
SIP Trunk
SIP Trunking solution
Avaya IP Office
mnalakath@ Munawar Nalakath
etisalat.ae
FCS Computer Systems WinExpress
FCS WinExpress provides an all-in-one solution for hotel voicemail, call accounting, autowakeup and minibar Avaya IP Office
Barbara King
barbara.king@planet1world.com
Sdn Bhd
inventory management targetted at hotels under 200 rooms.
Frontier Frontier SIP Trunking
SIP Trunking solution
Avaya IP Office
Tony Stankus
tony.stankus@ftr.com
Communications
GFI USA Inc
GFI FaxMaker
GFI FaxMaker is a leading network fax server software solution for SMBs that makes sending and receiving Avaya IP Office
Kevin Hodak
khodak@gfi.com
faxes an efficient, simple and cost-effective process.
Group of Gold Line Inc. SIP Trunking SIP Trunking solution
Avaya IP Office Pedram Owtad powtad@groupofgl.com

Group Tiger
TigerTMS Hotel Pro
Hotel Pro is the complete suite of solutions for Hospitality, linking FOH / PMS to the PBX, contains Call Accounting & Billing along with full bi-directional control for CheckIn and CheckOut.
Avaya IP Office
Simon Udell
sales@tigertms.com

Group Tiger Innline VoipLink SIP based Guest and Admin voicemail and wakeup solution designed for Hospitality. Supporting PMS integration for Guest changes, message waiting and wakeup, along with spoken Room Status and MiniBar posting.
Avaya IP Office Simon Udell sales@tigertms.com

Group Tiger
Tiger 2020 Pro
Tiger 2020 Pro is an open standards, web based solution enabling effective telephony network control, cost management and fraud detection and incorporates secure multi-user access, language, currency and Avaya IP Office
Jackie Bellman
sales@tigercomms.com
country support.