Page 6 - Avaya Buyers Guide 2014 Q1 Q2

Extra Report on Avaya BUYER’S GUIDE 6
6 Extra report on Avaya BUYER’S GUIDE

Speech/Voice Recognition and Call Recording (continued)
Company Solution name Description
Speech Voice Recognition & Call Recording (continued)
Avaya Platform
Website
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/listening-methods
Listening Methods
Sound Analytics (Managed Service)
Analytics and visualization tools to improve contact center performance
LumenVox
LumenVox Speech Automation Technologies
Automated speech recognition, text-to-speech, call progress analysis and speech tuning technology
Avaya Aura® Experience Portal
www.devconnectmarketplace.com/lumenvox
Company
Solution Name
Description
Avaya Platform
Website
and services for a variety of applications
OAVPISIY(SVoicePrint InternationaOl)AISYS oVicPeI CEoMmPpOliWanEcReWanFdOQSuailtiety Voic eRCiosmkpmlianacegeamndeQnut,aqliutyaMlitoynmitoarninagesmoluetniot,nasndperformanceoptimization. AlsoprovidesNext Av
Generation 9-1-1 recording of multimedia communications
yAavAauyra®Aura®; Avaya Proactive Contact wwww.d.edvecvocnonnenctemctamrkaertkpeltapclea.coem.co/oma/isvypsi
Va
Monitori
ng - Speech Analytics
Av
ya IP Office
a
OnviSource
OnviCenter Recording,
Workforce optimization and customer interaction process automation
Avaya Aura®
www.devconnectmarketplace.com/onvisource
Unified Communications Solutions
WFO and Process Automation

Contact center management solutions for call recording, quality management and workforce
Telstrat
TelStrat Engage
Avaya Aura®
www.devconnectmarketplace.com/telstrat
Company
Solution Name
Description
Avaya Platform
Website
optimization using Avaya Speech Analytics
Avaya IP Office
a
AdvaTel
UC InTouch
Enables communications with contacts across multiple platforms through a simple Outlook Av
ya Business Communication Manager
Avaya IP Office
www.devconnectmarketplace.com/advatel
VPI VPI EMP
OWER WFO Suite Risk
plug-in that promotes productivity
management, quality management, and performance optimization. Also provides Next Av
ya Aura®
www.devconnectmarketplace.com/vpi
a
Generation 9-1-1 recording of multimedia communications
(VoicePrint International)
Avaya Proactive Contact
AudioCodes MediaPack Series Analog VoIP Gateways
www.devconnectmarketplace.com/audiocodes
AudioCodes
VoIP Gateways
Avaya Aura®; Avaya Communication Server 1000

Unified Communications
DuVoice
Solutions
DuVoice PMS Integration
Supports the hospitality market by providing PMS interface, wake-up calling, guest voice mail
and on line guest administration
Avaya IP Office
www.devconnectmarketplace.com/duvoice
Company Solution
name Des
cription Ava
ya Platform
Website
UC InToucOh fficelinxTM Cloudlink Edition wwww.d.edvecvocnonnenctemctamrkaertkpeltapclea.coem.co/amd/veastnela-technologies- inc
AdEvsanTaelTechnologies Inc. EnablEesxtceonmdms uAnvaicyaatioUnCs sweirtvhiceosntacrtossascrmososbmileultainplde wpleabtf-obramssetdhreonuvgirhoanmsimenptlse Ofourtlhoyobkripdlug-in organizations migrating to the cloud and investing in rich communication and collaboration
AvayAavIaPyOaffiAcCeETM
that promotes productivity
solutions
AudioCodes MediaPack Series
www.devconnectmarketplace.com/audiocodes
AudioCodes
Avaya Aura®
VoIP Gateways Va
Analog oIPGatewaysAv
yaCommunication Server 1000
FCS Computer Systems SdnBhdFCSWinExpress Hospitality PMS
Integration
SIP-based, single server and interface system specifically designed for small, boutique hotelswith less than 200 rooms per property
AvayaIPOfficewww.devconnectmarketplace.com/fcs-computer-
systems
DuVoice DuVoice
PMS Integration Sup
ports the hospitality market by providing PMS interface, wake-up calling, guest voice mail and Av
ya IP Office
www.devconnectmarketplace.com/duvoice
on line guest administration
a
www.devconnectmarketplace.com/nms-adaptive
www.devconnectmarketplace.com/esna-technologies-inc
NMS Adaptive Limited
Esna Technologies Inc.
NMS Adaptive Contact Center Suite
OfficelinxTM Cloudlink Edition
Avaya ACETM
contact centers
Extends Avaya UC services across mobile and web-based environments for hybrid organizations Suite of computer telephony contact center applications designed to enhance small to midsize
Avaya IP Office
mig rating to the cloud and investing in rich communication and collaboration solutions
ObjectTel, Inc.
FCS Computer Systems FCS Win
Express Hospitality PMS Integration SIP-
CLASSONE® iCAS
Software that connects Land Mobile Radios with Avaya Aura over IP/SIP allowing all parties to bacsoemd,msiunngilceastervseraamnldesinstlye.rface system specifically designed for small, boutique hotels with Av
Avaya Aura®
ya IP Office
https://www.devconnectmarketplace.com/objecttel
www.devconnectmarketplace.com/fcs-computer-systems
a
Sdn Bhd
less than 200 rooms per property
Suite of computer telephony contact center applications designed to enhance small to midsize Avaya IP Office
Phybridge Inc.
Phybridge POLRE
TDM to VoIP infrastructure solution
Avaya Aura®; Avaya IP Office; Avaya www.devconnectmarketplace.com/phybridge
NMS Adaptive Limited
NMS Adaptive CTI Integration
www.devconnectmarketplace.com/nms-adaptive
contact centers
Communciation Server 1000
TDM to VoIP infrastructure solution
Phybridge Inc. Phybridge POLRE
www.devconnectmarketplace.com/phybridge
Video Solutions
Avaya Aura®
Avaya IP Office
Description
Company Solution Name
Avaya Communciation Server 1000
Website
Avaya Platform
a
Telephonetics Inc. Telepho
Global Interactive Solutions, LLC
netics Message/Music On Hold Service Clou
GIS Hosted Video as a Service (VaaS) d-based audio products that will enhance any environment Av
Cloud-based, feature-rich, multi-point video as a service. Seamless conferencing between ya IP Office
Platform Independent
www.devconnectmarketplace.com/telephonetics
www.devconnectmarketplace.com/global-interactive-
powered by Avaya Scopia Video video end-points, mobile devices and pads
solutions
Video Solutions
Conferencing
Connects a presenter or an entire event to an audience using video
VBrickSystems vBrick IP Video Solutions
AvayaAura® www.devconnectmarketplace.com/vbrick-systems-inc
DescriptioCompanySolution nameAvayaPlatformWebsite
Cloud-based, feature-rich, multi-point video as a service. Seamless conferencing between video
end-points, mobile devices and pads
Global Interactive Solutions, GIS Hosted Video as a Service (VaaS) powered
LLC by Avaya Scopia Video Conferencing Platform Independent
www.devconnectmarketplace.com/
global-interactive-solutions
Connects a presenter or an entire event to an audience using video
VBrick Systems vBrick IP Video Solutions
Avaya Aura®
www.devconnectmarketplace.com/vbrick-systems-inc

Enhance your investments in Avaya

with AudioCodes

Learn more at www.audiocodes.com/avaya

Best Value IP PBX Solution
Contact Marie-France Belisle
Looking for Select Resellers in US & Canada POSITRON
for listings and advertising in this guide
Telecommunication Systems
marie-france@usernews.com For more information
• Full Service and Solution Partner
• Higher Generous Margins, Lower Costs
www.positrontelecom.com/reseller d Canada
• Latest State of the Art Solution “Future Proof” info@positrontelecom.com
Made in US an