Page 8 - Avaya Buyers Guide 2014 Q1 Q2

8
Extra report on Avaya BUYER’S GUIDE

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
AT&T AT&T IP Toll Free Service
SIP Trunking solution Avaya Aura® Sam McCormick smccormick@att.com
AT&T AT&T IP Transfer Connect Service
SIP Trunking solution Avaya Aura® Sam McCormick smccormick@att.com
AT&T
AT&T Enhanced IP Flexible SIP Trunking solution
Avaya Aura®
Sam McCormick
smccormick@att.com
Reach Service
ATT-AudioText Telecom AMX Alarm Management AMX centralizes the processing of all events seized by external sources. Notification is through different Avaya Aura® Nader Afshari afshari@attag.ch
AG
communication media like SMS, telehone call, email, SNMP traps, paging or text messages on cordless handsets.
AudioCodes Ltd. Mediant 3000 E-SBC AudioCodes' E-SBCs provides Perimeter Defense, protecting companies from malicious VoIP attacks; Avaya Aura® AudioCodes Sales avayainfo@audiocodes.com
mediation for allowing the connection of any PBX and/or IP-PBX to any Service Provider.
AudioCodes Ltd. MediaPack 112
AudioCodes MediaPack 11x Analog VoIP gateways provide VoIP connectivity to analog phones, fax machines Avaya Aura® AudioCodes Sales avayainfo@audiocodes.com
and modems (FXS) or landlines (FXO) to Avaya Aura SM/CM systems.
AudioCodes Ltd. 310HD and 320HD IP Phones AudioCodes cost-effective and high-quality IP Phones offer a new range of HD-capable choices for Avaya Avaya Aura® AudioCodes Sales avayainfo@audiocodes.com
Aura Session Manager installations.
AudioCodes Ltd. Mediant MSBG
Multi Service Business Gateways (MSBGs) combine multiple functions such as a Media Gateway, Session Avaya Aura® AudioCodes Sales avayainfo@audiocodes.com
Border Controller, Data Router & Firewall, LAN Switch, WAN access, Stand Alone Survivability (SAS) and more.
Aura Alliance
Aura Alliance Client for IBM® The Client for Avaya is a Unified Communications software plug-in which seamlessly integrates in IBM® Avaya Aura®
Tony Parish
tony.parish@auraalliance.com
Notes® and IBM® Sametime®
Lotus® collaboration suite. It delivers rich UC experience to large organizations, providing enterprise
telephony capabilities
Aurora Innovation AB
TeleQ
TeleQ is call handling and callback system where incoming patient calls are directed to the TeleQ application, Avaya Aura®
Lars Ronnlov
lars.ronnlov@ain.se
it then schedules a call back with a nurse by ringing her & the patient back & effectively conferencing the
two parties together.
Autonomy
Qfiniti
Autonomy Qfiniti is a modular workforce optimization suite that scales to the demands of Big Data helping Avaya Aura® Dean Revard Dean.Revard@hp.com
you to improve operational efficiency, drive interaction effectiveness, and deliver superior customer service.
Avotus Corporation
ICM Usage Management
ICM Usage Management is a powerful web based tool that supports over 130 platforms including Avaya Avaya Aura®
Serge Guilbert
serge.guilbert@avotus.com
(and mobility). With reports, graphs and dashboards, gain visibility, security and compliance of your telephony usage data.

Belgacom
SIP trunking on FP1 incl T.38 with MP114
SIP Trunking solution
Avaya Aura®
Stijn Everaert
stijn.everaert@telindus.be

Bell Canada Bell Canada SIP Trunk
SIP Trunking solution Avaya Aura® yanick raymond yanick.raymond@bell.ca
Bell Canada
BC Virtual Outbound SIP trunk SIP Trunking solution
Avaya Aura®
yanick raymond
yanick.raymond@bell.ca
selection
Bell Canada Bell Canada SIP Trunk SIP Trunking solution
Avaya Aura® yanick raymond yanick.raymond@bell.ca
Biamp Systems
Tesira SVC-2
The Tesira SVC-2 is a modular Voice over Internet Protocol (VoIP) card for use with Tesira SERVER and SERVER- Avaya Aura®
Jing Jiang
jjiang@biamp.com
IO devices.
Bittel Electronics Co. Ltd. UNOVoice UNO Voice represents the next generation of guest room telephony. UNO Voice delivers rock solid Avaya Aura®
Tony Chan
tony.chan@bittelcom.com
performance in a stunning new design and excellent option in new era of Hospitality VoIP communication.
Blackchair Ltd
Spotlight
Spotlight is an operational behaviour toolset studying changes in the contact centre. It provides Core Avaya Aura®
Jason Owen
jason.owen@theblackchair.com
Auditing, Platform Utilisation Management , Operational Efficiency Analysis and Configuration Management
Bright House Networks Bright House Networks SIP Trunking solution
Avaya Aura®
Shane Newberg
shane.newberg@bhnis.com
Information Services
Business Trunking
Broadvox, LLC
Broadvox SIP Trunking SIP Trunking solution Avaya Aura® Malachi Threadgill mthreadgill@broadvox.com

BT (Germany) GmbH&Co,oHG
BT BV IP Connect
SIP Trunking solution
Avaya Aura®
Rene Witthahn
rene.witthahn@bt.com

BT Global Services BTGS/NOAS
SIP Trunking solution Avaya Aura® Dick Readle dick.readle@bt.com
BT Global Services BTGS / Wholesale HIPCOM
SIP Trunking solution
Avaya Aura® Dick Readle dick.readle@bt.com
CA Technologies Inc.
CA Unified Communications CA NetQoS Unified Communications Monitor is a network-based voice and video monitoring solution that helps Avaya Aura®
Kim Shorb
kim.shorb@ca.com
Monitor
organizations ensure both unified communications quality of experience and network quality of service.
Cacti, Inc
FocusRecord Enterprise
Voice and Screen Recording with quality monitoring, Realtime Interaction Tools, Speech Analytics, Record Avaya Aura® Reginald Jerel rjerel@cacti-inc.com
OnDemandandSurveys.SupportsVOIP,TDMandeasytoimplement.SeamlessIntegrationwithother
technologies.
Calabrio, Inc.
Monitoring and Recording Calabrio's Quality Management and recording application makes it easy to capture the full agent and Avaya Aura®
Ed Young
ed.young@calabrio.com
Services
customer experience in your contact center, so you can monitor, evaluate, and improve quality, all with speed and ease.

Calabrio, Inc.
Calabrio Call Recording & Quality Mgmt
Easily assess the performance levels of agents and teams, built in a Web 2.0 framework. Set business- driven parameters that automatically pinpoint and record the most relevant calls, providing optimal insight.
Avaya Aura®
Gerry Johnsen kristen.jacobsen@calabrio.com

Capita Secure Information Solutions
DS3000
DS3000 is an integrated communication control system used within the emergency services for handling of 999/911 telephony and radio dispatch from a combined platform.
Avaya Aura®
David Collins
dave.collins@capita.co.uk

CCT Deutschland GmbH
CCT Contact Pro
A flexible and modular cross-media solution for multi-channel contact-centers - provides unified interfaces to handle all inbound/outbound channels and enables integration of customized applications into existing systems
Avaya Aura®
CCT Deutschland GmbH
akreuter@cct-solutions.com

CenturyLink
CLink SIP Trunking
SIP Trunking solution
Avaya Aura® chris gillett christopher.a.gillett@centurylink.com
Cetis, Inc (fka Telematrix)
TeleMatrix 9600IP DECT SIP TeleMatrix 2-line 9602IP DECT SIP cordless (9602SIP) and 3302IP SIP corded, and 1-line 3300IP SIP corded Avaya Aura®
Jose Quiros
jquiros@telematrix.net
Cordless /3300IP SIP Corded Endpoints
endpoints connect via Avaya AuraTM Communication Manager and Avaya AuraTM SIP Enablement Services.

Cetis, Inc (fka Telematrix)
TeleMatrix 3300IP Series and 9600IP Series SIP Telephones
Single-Line SIP Common Area Phone Message Waiting Light. Used primarily as a guest/bathroom SIP set.
Avaya Aura® Jose Quiros jquiros@telematrix.net

Cincinnati Bell Technology Solutions
SIP Trunking Services
CBTS provides DevConnect compatible SIP trunking solutions focused on the needs of mid-market and enterprise customers; available in most US markets (select International markets in 2014). Full suite of Avaya Aura®
Lauren Teppe
lauren.tepe@cbts.net
Consult-Design-Build-Run services are also available.
Cogeco Data Services Cogeco SIP trunking
SIP Trunking solution
Avaya Aura®
Jim Kozij
jim.kozij@cogecodata.com
Inc.
Colt Technology Services
VoIP Access SIP Trunking solution
Avaya Aura® Harsha Hedge harsha.hedge@colt.net

Communication Resources, Inc.
CRI IS-Aura
POWERFUL CRI INTEGRATED SERVER PLATFORM DELIVERING AVAYA AURA. CRI is leveraging Avaya Aura and taking it to the next level with IS-Aura. The flexibility of our deployment options along with the numerous Avaya Aura®
Scott McKechnie
smckechnie@crinj.com
application combinations allows us to create the Integrated Server that specifically meets your needs.
Aura simplifies collaboration and delivers cost savings and a smart, evolutionary path for your existing
communication and now that we have virtualized it the benefits are numerous.
COMPLETEL
SIP Trunking
SIP Trunking solution
Avaya Aura® Arrault mickael m.arrault@completel.fr
Computer Instruments, Screen Pop Premium
Delivers traditional screen pop elements PLUS links to all caller-associated documents based on ANI capture/ Avaya Aura®
CI Sales Group
sales@instruments.com
Inc.
digits dialed. View document history, emails in and out, calendar, and even hand off links to “buddy.”
Convera Systems FZ-LLC Integra
Integra is a hospitality system used to communicate between the PBX and the Property Management System
Avaya Aura® Deniz Dogan deniz@nevotek.com
Conveyant Systems, Inc
Sentry E9-1-1 Solutions
Sentry E911 Solutions provide enterprises with features and functionality to assist them in an emergency. Avaya Aura®
Tim Kenyon
tim@conveyant.com
When a 9-1-1 call is placed, Sentry can identify the caller's location and provide on-site notification to
security personnel and others allowing for an immediate and accurate first response.
Coordinated Systems, Virtual Observer
CSI's Virtual Observer call recording & quality optimization solution supports all Avaya configurations Avaya Aura®
Rich Marcia
rmarcia@csiworld.com
Inc.
including the most flexible DMCC recording methods available. Delivered in a web interface, Virtual
Observer's robust QA feature set combines with integrated speech analytics, agent portal and WFM to deliver the best value in the industry.