Page 9 - Avaya Buyers Guide 2014 Q1 Q2

Extra report on Avaya BUYER’S GUIDE
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Extra Report on Avaya BUYER’S GUIDE
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Avaya Aura (continued)
Avaya Aura (continued)
Company
Solution/Service name
Description
Contact
E-mail
Prognosis VoIP Monitor is now licensed to monitor over 5.9 million Avaya phones to maximize availability, ensure voice quality and minimize operating
Integrated Research,
Prognosis VoIP Monitor
General Enquiries
info.usa@ir.com
the people behind Prognosis
costs. Visit voicequality.com for your free 250-phone entitlement.
Company
Solution/Service name
Description Avaya Platform
Contact
Contact email
Cox Communications
SIP Trunking
SIP Trunking solution Avaya Aura®
William White
bill.white@cox.com
IntelePeer, Inc.
IntelePeer SIP Trunking Combine the functionality of Avaya SBC for Enterprise with the simplicity and reliability of IntelePeer SIP Trunking, rated compliant for SBC for
Dan Sheahan
SIP@intelepeer.com
ECLIP(wS/EACvMaySa SBCE)
Data Track Technology
EcElinptseerpCriaslel ManadnAavgaeyma Aeunrta®S.oftware (CMS) gives you visibility of the response, utilisation and cost control of your Avaya Aura®
Nigel Jones
nigel.jones@dtrack.com
IntelePeer CoreCloud SIP Trunking
IntelePeer, Inc.
Norman Siow
SIP@intelepeer.com
IntelePeer’s CoreCloud SIP trunking is Avaya-compliant and offers carrier-grade quality and reliability at competitive rates. Our services include PSTN
telephony network. It has been deployed worldwide for Governments, telecoms operators, and businesses.
Dan Lemke
sales@datel-group.com
DATEL Software Unified Contact Center SWEET! Cointearctocnennetcetirofnosr, SDiInDgs,leloocarlm, lounltgi-dsisteta. nRcea, ltotilml-fereaegaenndtEa9n1d1.group monitoring, historical reports, threshold Avaya Aura®
Snehal Patel
sales@interactcrm.com
Solutions, LLC
Business Edition
InteractCRM
ThinConnect Callback
alarms, wallboards, agent status override, disposition and reason codes, internal ‘chat’, Unlimited supervisors.
Call back solution that works with Avaya Aura and/or with Voice Portal to allow customers to be placed on virtual hold. Callback can be scheduled using
Robert Erickson
rerickson@doublehorn.com
DoubleHorn Ideal for businesses seeking secure, interoperable and tightly integrated session-based communications Avaya Aura® IPOne SIP Trunking Services
the Web, SMS texting or traditional voice.
Snehal Patel sales@interactcrm.com Communications
to support multiple sites, mobile workers and BYOD management, our Avaya compliant SIP trunks enable
CallBackConnect InteractCRM
Call back solution that works with Avaya Aura and/or with Voice Portal to allow customers to be placed on a virtual hold. Callback can be scheduled using
the Web, SMS texting or traditional voice. Unified Communications for SMEs.
JamSniehaElePnatbealas/
sales@dsualveos@ciein.cteormactcrm.com
DV20Th0i0nConnect MultiChannel
InDtuerVaocitcCeRM
DVIn2n0o0v0at/iveDVm4ulitsicthaennseolludetisokntofpocrlirensti,dtehnatiacalnhbeealetmhcbaerdedaedndinshidoetealn/myCoRteMlampeplsicsatgioin,gd,ePlMiveSriTnegleamunainfieadgedmesketnotp,toagAevnatysatoAhuarnad®levoice,email,
Jon Dulude
webchat, SMS and social interactions.
automated attendant, and hosted call accounting on IP Office and Communication Manager. InnDesk
provides web based guest administration.
Brian Hernandez
bhernandez@interalia.com
iPromMOH
Interalia Inc
The iProMOH is an advanced MOH solution for single or multi-site applications, unique in its ability to be used for both music/messaging and overhead
marketing@dvsAnalytics.com
EncoreTM
dvsAnalytics
“best in class” solution that helps businesses maintain compliance, minimize liability, and improve performance.
Enpcaogrein’sginapteprlaicattioionsre. cording and quality management suite, including its Avaya Aura® integration, provides a Avaya Aura®
dvsAnalytics Marketing
bhernandez@interalia.com
SBX / XMU+
Interalia Inc
The SBX/XMU+ are scalable voice application platforms that support multiple applications simultaneously: ACD announcements, call processing, failover, Brian Hernandez
sgomattam@corp.earthlink.com
EarthLink SIP Trunking
EarthLink
Srikanth Gomattam
SIPMOTrHunankdinagutso-lauttieondant. Avaya Aura®
charles.williams@interquartz.co.uk
Voyager Hotel Phones
Interquartz
Interquartz telephones have been manufactured specifically for the Business and Hospitality markets for over 29 years. Over 10 million sets installed
Charles Williams
dustinp@edigin.com
Edigin, Inc.
SVRX Recording and Quality Monlitoring
The SVRX recording solution captures all required communications and call details. It supports multi-site Avaya Aura® distributed architectures, redundant environments, integrated screen capture, and agent evaluation.
Dustin Prock
with over 40,000 customers, worldwide. High quality and cost effective.
charles.williams@interquartz.co.uk
Interquartz
Charles Williams
Gemini Hotel Phones
Interquartz telephones have been manufactured specifically for the Business and Hospitality markets for over 29 years. Over 10 million sets installed with over 40,000 customers, worldwide. High quality and cost effective.
jhumblias@empirix.com
Empirix
Jason Humblias
OneSight
Proactive monitoring solution designed for contact center technology providing a single perspective of voice Avaya Aura®
infrastructure.
ion.sales.info@apitech.com
ION Sales
ION SA5600-SAL Secure Access Link Appliance
ION Networks
(fka API Technologies)
Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway preinstalled, delivering centralized IP connectivity and Avaya application alarming
info@envisioninc.com
matthew.parker@ipc.com
Envision
Matthew Parker
Envision, Inc.
Click2Coach
Click2Coach® provides contact center supervisors with the training, quality monitoring and evaluation tools they Avaya Aura® neUendigtyoids eavseinlogple,augneinfitesdwtrhaodinhgavceomthmeusnkiiclalstiaonds akndoawplpeldicgaetiotonspprolavtifdoermcofonrstisratednintlgy osrugpaenriizoarticounstofmaellrssizersv.ice.
IPC Systems, Inc.
Unigy

IPC Systems, Inc.
Alliance Trading System
The IPC Alliance Trading System provides a risk free trading environment that allows trading to happen anywhere and anytime.
Matthew Parker
matthew.parker@ipc.com
Esna Technologies Inc.
OfficelinxTM Cloudlink Edition
OfficelinxTM Cloudlink Edition enables native integration of Avaya UC solutions with cloud-based business Avaya Aura® applications such as Google Apps.
Davide Petramala
davidep@esna.com
ISI Telemanagement Solutions, Inc. Infortel Select - Call Accounting
Infortel® Select offers onsite and hosted telecom reporting solutions transforming call detail records (CDR) into meaningful data, providing business intelligence tools to properly manage employee productivity, telecom activity and network traffic/utilization (SIP).”
Mark McNeill
mmcneill@isi-info.com
Davide Petramala
davidep@esna.com
Esna Technologies Inc.
OfficelinxTM
Speech enabled mobility server that provides speech access to employees and contacts as well provides Avaya Aura®
both online and offline presence managment tools The OfficelinxTM server will integrate telephony systems
KnoahSoft Sales sales@knoahsoft.com KnoahSoft KnoahSoft Harmony
Workforce optimization solutions for Avaya Aura, and Avaya IP Office including Call & Screen recording, Quality & Performance management, Coaching,
eLearning, Speech Analytics, Post-call Survey and Workforce Management tools.
into Microsoft Outlook and LCS environments.
ErKicofKaixrchner
eric.kirchinefor@keofsatxo.sco.dme
KEoSfaTxOASuGstmriabGHmbH
ESTOKSofEaxCSCToAmmunicationServer
ThKeofEaCxSCToAmTmAuPnI idcaritvioenr mSearvkeersenparoblfesstshioenrealliaibnlteganradtisoencuoref ethxcirhdanpgaertoyf bTAusPiIn-ecsosm-crpitaictiabllmeeaspsapgliecsaatimononsgwaipthpliAcavtaioynas andAdveavyicaesA.uItrah®andles
plaintcfomrminsgpaonsdsoibulteg.oing fax traffic and voice messages to accelerate business.
mMnaiclhaeklaLtahc@asse VoIPSTITruTMn(kSolution for Integrated KEotmisuatlealtInCco.ntact Centre SIPSITTMruCnokninsoglesfolruHtieoanlthcare, Public Safety, Education, Government and Enterprise. Plug-in design delivers enhanced call hanAdlvinagyanAduaraw®ide range of
MunawamriNchaelal.klaactahsse@komutel.com
etisalat.ae
Telecommunications)
business specific options in a single GUI. Deployment modes available on premise or in the cloud.
Level 3 Communications
mike.robles@level3.com
FaxCore, Inc.
Level 3 SIP Voice Services
Level 3 SIP services offer mature solutions backed by deep IP telephony experience, giving you confidence in your migration and integration efforts.
Michael Robles
FaxCore eV5 FaxCore is an award winning fax server solution Avaya Aura®
Tom Linhard tlinhard@faxcore.com
Build your enterprise communication foundation with a trusted partner.
FCS Computer Systems
Unicorn
Barbara King
barbara.king@planet1world.com
Libatel
SharpDial connection
FCS Unicorn is an onsite multi-property or cloud-based universal interface and billing system for hotels. Unicorn Avaya Aura®
SharpDial, a web-SQL based call accounting solution, includes a call control module for limiting the phone usage per extension and a property
Giselle Bou Ghanem
gghanem@libatel.com
Sdn Bhd
makes billing and integration simple for large hotels, integrated resorts and multi-property operations.
management system module for integration with hospitality communications.
Frontier Communications
Libatel
TouchCon Hospitality Suite
SIP Trunking solution Avaya Aura®
Tony Stankus
tony.stankus@ftr.com
Frontier SIP Trunking
A suite of applications for the Avaya 96xx Touchscreen IP Deskphones for use in the hospitality environment to display various useful information
Giselle Bou Ghanem
gghanem@libatel.com
Gamma Telecom
IP Direct Connect
including real-time local weather forcasts, currency convertor based on daily exchange rate data, Hotel information including speed dial lists. etc.
Alan Mackie
amackie@gammatelecom.com
SIP Trunking solution Avaya Aura®
Libatel
TouchCon Office Suite
A suite of applications for the Avaya 96xx Touchscreen IP Deskphones for Room control (light, air conditioning and projector control), Weather forecast
Giselle Bou Ghanem
gghanem@libatel.com
Genesis Systems
GenSwitch
GenSwitch is a centralized, web-based, visual switch management solution for easily performing Moves, Avaya Aura®
Brandon Mennear
brandon@buygenesis.com
and News applications, Stock Market application with real-time market data updates.
Adds and Changes (MACs) to your communication systems.
Libatel
TouchCon Islamic Suite
Genesis Systems
Call Accounting
Application for the Avaya 96xx Touchscreen IP Deskphones which acts as a reference or reminder for daily supplications. Supplications can be retrieved
Giselle Bou Ghanem
gghanem@libatel.com
Genesis Call Accounting gives businesses of all sizes the ability to easily monitor and manage their Avaya Aura®
Brandon Mennear
brandon@buygenesis.com
per city and can be previewed 3 days in advance.
telephone usage and related expenses, and produce customizable management reports that can be printed,
Lumos Networks
Lumos Networks SIP Trunking
emLuamileods Naentwdosrakvsepdroovindedsateilcyh, nwiceaellkylyadavnandcmedoSnIPthTlryuninktienrgvallso.wing customers to use connectivity efficiently, sharing the same circuit for voice,
Lumos Networks Sales sales@lumosnet.com
Geomant Enterprise Desktop Connect Express
Internet and Wide Area Networking. We are trusted advisors.
Geomant’s Desktop Connect Express provides the fastest, most flexible way to implement screen-pops Avaya Aura®
David Ward
dward@geomant.com
MSaosleurtgiyonCosmmunications, inc.
SIP trunking
anSdIPimTrupnrokivneg asogleuntiot nproductivity in an Avaya Proactive Contact or Avaya Aura Communication Manager
Andrew Singleton
andy.singleton@masergy.com
Metropolis Technologies, Inc
OfficeWatch Telemanagement for Businesses is a powerful CDR tracking system that features 911 alerts, toll fraud detection, trunk analysis, and robust Sales
sales2012@metropolis.com
OfficeWatch Telemanagement
environment.
Geomant Enterprise reporting features for improved efficiency and profitability.
David Ward
dward@geomant.com
Desktop Connect Unified Agent
Unified Agent simplifies inbound, outbound and blended contact centre agents’ desktops with a CTI-enabled Avaya Aura®
Solutions
Sales
sales2012@metropolis.com
Metropolis Technologies, Inc
agent toolbar for all call tasks, increasing productivity and reducing staff training and induction costs.
ProfitWatch for Hospitality is an extremely user-friendly call accounting application that provides accurate bill-back, customizable rate tables, 911 alerts, ProfitWatch
Kevin Hodak
khodak@gfi.com
GFI USA Inc
toll fraud detection and trunk analysis for improved efficiency and profitability.
GFI FaxMaker is a leading network fax server software solution for SMBs that makes sending and receiving Avaya Aura® GFI FaxMaker
John Vincent
Motorola Solutions
Motorola Point to Point (PTP) Broadband wireless networking
faMxeostoarnolaefpfriocvieidnets, wsiimreplelsesaconndnecoctsiot-nesffoercCtiMveGpatreowceasys.in both licensed and unlicensed bands at distances up to 155 miles. PTP operates in line of
john.vincent @motorolasolutions.com
sight, near and non-line of site.
Simon Udell
Group Tiger
Avaya Aura® TigerTMS Hotel Pro
Hotel Pro is the complete suite of solutions for Hospitality, linking FOH / PMS to the PBX, contains Call simon@tigercomms.com
bridges
Accounting & Billing along with full bi-directional control for CheckIn and CheckOut.
Motto VoIP
Motto SIP Trunk
SIP Trunking solution
Eric Kochen
ekochen@mottovoip.nl
Avaya Aura®
SIP based Guest and Admin voicemail and wakeup solution designed for Hospitality. Supporting PMS integration
Group Tiger
Innline VoipLink
Simon Udell
simon@tigercomms.com
Movitas
Movitas Hosted Solution
Movitas helps hotels connect guests’ mobile devices to the PBX for in-house, local & long-distance calling. It is also a marketing engine for promotions,
Chuck Sacco
csacco@movitas.com
for Guest changes, message waiting and wakeup, along with spoken Room Status and MiniBar posting.
generating higher spend on amenities.
Group Tiger
Tiger 2020 Pro
MTS Allstream
MTS Allstream SIP Trunking Tiger 2020 Pro is an open standards, web based solution enabling effective telephony network control, Avaya Aura®
Simon Udell
simon@tigercomms.com
Allstream’s high-performance network delivers secure, dependable business communications from coast to coast in Canada. Our 30,000 km fibre-optic
Mohamed Ibrahim
mohamed.ibrahim@
Service
cost management and fraud detection and incorporates secure multi-user access, language, currency and
country support.
mtsallstream.com
backbone combines advanced IP connectivity, digital switching, Ethernet-featured services and the latest security technologies. Allstream SIP trunks are
certified with Avaya Aura.
G-Tek Electronics Sdn.
Gtek AQ101 / AQ102, Standard
AQ-101 series with 10 programmable memory keys, which support basic Phone features such as speaker, Avaya Aura®
GTek Sales / AEI
gilbertchng@g-tek.com.my /
Netcall Telecom Limited
SEMAP+
Netcall’s Customer Engagement Platform (SEMAP+) helps organisations deliver superior contact management more productively while reducing costs
Richard Farrell
richard.farrell@netcall.com
Bhd.
SIP Phone
DND, transfer and conference features suitable to cowork with Avaya series platform
Sales
gilbertchng@aeicommunications.
com.my
and improving service. The modular platform enables cost-effective expansion and extension of capabilities.
NetIQ Corp d/b/a Attachmate
NetIQ AppManager
NetIQ® AppManager® comprehensively manages Avaya Unified Communications. Accurately monitor, alert, diagnose, and report on system performance
NetIQ Sales
Info@netiq.com
HigherGround, Inc.
Next Generation Capture911 HigherGround's comprehensive suite of recording, quality assurance, and reporting tools assist organizations Avaya Aura®
Robert Bowman
rbowman@higherground.com
Incident Reconstruction
and call statistics, determine end-user QoE , and plan from pre-deployment to future needs.
of all sizes respond to and manage incidents. You can reliably record every call and radio interaction
NICE Systems
NICE Perform
inNclIuCdE irnegcoardsisnogcaiantdedqudaalitya m–atnimage,mdeantep, rAoNduI/cAtsLIp, rroavdidioe cIDo,mapliraesh,etnaslikvge raonudphIiDgh, elytcsc. alable solutions to capture, evaluate, analyze and improve
NICE
support.americas@nice.com
HigherGround, Inc.
Calibre Voice of the Customer Robert Bowman
rbowman@higherground.com
interactions in a VoIP, traditional TDM or hybrid environment.
HigherGround’s Calibre product suite offers a unified call recording, agent evaluation, and reporting solution Avaya Aura®
Nu Technologies Ltd.
Call ORReBcio-TrdEiLn7g and Evaluation
Lorraine Smith
foVromicuelatin-sdoduartcaecocmonmtaucnticcaetinotnesrslo.gWginthgatopdpalicya’stiosntr,inpgroevnidtinregqeuxipremnsenatnsdoufsacgoenmtaacntacgeenmternst,topekrfeoermpacnucsetommoneirtoring,frauddetectionandtraffic Lorraine.smith@nut.eu.com
damtansaegceumre,nth. eSseecutroeomlsuwltio-ursketroacpcreosvs ivdiae wfuelbl rbergouwlsaetriofonr coonm-pprelmiainsceeo.r cloud based solutions.

One screen cockpit

The IP attendant
Call Recording
E-mail Notification
softconsole for
AVAYA CS 1000

Rich Centralized Directory
Ms Outlook  easy to install Calendar Pop-up
 easy to use
 easy to support

Presence & IM with MS Lync
Contact Center Integration

Operator Performance Reporting

smile@cofelyquentris-gdfsuez.be - www.cofelyquentris-gdfsuez.be

Quentris-Ad.indd 1 11/09/13 12:54