Page 10 - Avaya Buyers Guide 2014 Q1 Q2

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Extra RepEoxtrtaroepnorAtovnaAyvayaBBUUYER’S’SGUGIDUEIDE 10

Avaya Aura (continued)
CoAmpvanayya Aura (continSuoleutdio)n/Service name
Description
Contact E-mail
The Tracer contact center management solution delivers highly-affordable enterprise-class call recording functionality paired with advanced quality
OAISYS
Tracer
OAISYS Sales Support sales@oaisys.com
Company
Solution/Service name
Description Avaya Platform
Contact Contact email
assurance, personnel development and reporting tools as well as synchronized screen recording capabilities.
EvorelucotirodnX Call Recording OaIkCRTeAledcovmentusSystems EAVwOaLrUdTwIOinNniingteCgalrlaRtescowrdiitnhgefoxrisfitixnegd blinues,inVeoIsPsaanpdpmlicoabtilieonresc,oirmdipnrgoivninagsiongvlerapllatpforormdu; cintcivluitdyinwgicthalltoevtalufaletixoinb,ilriteyp.ortinAgvanydainAtuergar®ation with
MOakriTaeFlecronmanLdtde.z mfernansadlesz@oaickr.ceos.uk
Evolution Community is a high performance Call/Contact Center application. Evolution Enterprise, is an
advanced featured, Call/Contact Center application, with the best cost-benefit relation in the industry.
customer’s CRM systems. Part of the Comms Suite X (CSX) platform for Avaya.
reportX Call Logging
Oak Telecom Ltd.
sales@oak.co.uk
Oak Telecom
Comprehensive Call Reporting and Analytics solution including Wallboard display. Modules include Cost, Response, Traffic. Integrates with RecordX.
Rich Cabelo
rcabelo@infoplusonline.com
InfoPlus
Hosted Management Reports for Avaya Partners and Users
InPavretnotfotrhye; aCwonarfdigwuirnantiionng;CTormafmfics/SPueitrefoXrm(CSaXn)cpel,aStfeocrmur.ity; Remote Backup Avaya Aura®
OceanFax Fax Server
Global pioneering and Asia’s first boardless Fax over IP solutions, OceanFax supports real time fax transmission over the internet on a VoIP network,
OceanX Technology Limited sales@oceanfax.com
OceanX Technology Limited
InwGitehntihuesFCooIPninetecgtorartiEonteforrpArivsaeyah.elps customers rapidly integrate their existing Avaya call center operations Avaya Aura®
InGenius
InGenius Connector Enterprise
with major CRM platforms from Salesforce and Microsoft to accelerate growth strategies, improve customer
Brian Jensen
sales@InGenius.com
Global SIP Trunking enables consolidation of worldwide voice services onto MPLS IP connections, ensuring quality, reliability, security and enhanced
OneStream Networks, LLC
OneStream Global SIP Trunking
Brian Skidmore
sales@onestreamnetworks.com
service, and drive down call center costs.
calling features. Service in 50+ countries and 4,000 cities worldwide.
Inisoft Ltd
synTelate Enterprise Agent
synTelate Enterprise is a highly intuitive software solution for the call center advisor desktop. synTelate Avaya Aura®
Chris Oggelsby
Chriso@inisoft.co.uk
OnviSource `
OnviCenter Highly affordable workforce optimization, business analytics, process automation solutions utilizing automated interaction call and data capturing,
Randy Wolter sales@onvisource.com analytics, decision making and reporting; delivered as software licenses, cloud services or outsourcing solutions.
controls how Agents interact with customers, providing on screen guidance and prompting together with
data collection. Enterprise is the Windows Client version of synTelate.
RightFax
Greg Settle
gsettle@opentext.com
Inisoft Ltd
synTelate WebAgent / For organizations extending Unified Communication with IP-based fax and document delivery, OpenText RightFax supports T.38 FoIP connections to
Avaya VoIP gateways.
OpenText
synTelate WebAgent / WebAgent Pro is a highly intuitive software solution for the call center advisor Avaya Aura®
Chris Oggelsby
Chriso@inisoft.co.uk
WebAgent Pro
Orange Business Services - Trading Solutions is a leading provider of convergent voice and electronic trading infrastructure and services for the
getintouch.tradingsolutions Orange Business Services - Open Trade
desktop. synTelate controls how Agents interact with customers, providing on screen guidance and
Trading Solutions
@orange.com
trading communities. www.orange-business.com/trading-solutions
Trading Solutions
prompting together with data collection. WebAgent is the browser based version of synTelate.
Integrated Research, the
Prognosis UC Enterprise
Phoneware Limited
CallBill An accurate, reliable and easy-to-use call accounting solution for all Avaya systems. CallBill is complimented by Phoneware’s highly acclaimed
Terry Dunne tdunne@phoneware.ie Award winning real-time voice quality and VoIP performance monitoring for Avaya AuraTM infrastructure and Avaya Aura®
General Enquiries
info.usa@ir.com
people behind Prognosis
Acme Packet SBCs. Proactive correlation of voice quality, system and network performance measure users’
technical support services which are widely regarded as an industry leader.
quality of experience (QoE).
Phybridge POLRE
Steven Fair
steven.fair@phybridge.com
Phybridge Inc.
PoLRE switches deliver Ethernet & power over a single pair of telephony grade wire with four times the reach of traditional data switches.
Integrated Research, the Poplyecompl,eInbce. hind Prognosis
Prognosis UC Service Provider
Real time insight to service-level achievement, service availability, performance and voice quality for SP’s Avaya Aura® cPuosltyocmome’rssincsotamllpedleateudeiocososlyusttieonm,smiunlctilpuldeimngicrAovpahyoaneAiunrpauTMtsinanfrdasptreuackteurroeutapnudts,AimcmpreovPeadcakuetoSmBiCxesr., monaural and stereo echo cancellation,
General Enquiries
info.usa@ir.com
SoundStructure w/ VoIP card
Bob Hall
bob.hall@polycom.com
modular single- or dual-line PSTN, or VoIP interfaces. Digital HDX integration.
IntelePeer SIP Trunking (w/ AvaPyoalycSoBmCES)oundPoint IP Family
IntelePeer, Inc.
Combine the functionality of Avaya SBC for Enterprise with the simplicity and reliability of IntelePeer SIP Avaya Aura® TPruonlykcoinmg’,srfatmedilycofmSopulinadnPtofionrt ISPBpChofonresEnletveerrpargiseethaencdapAavbailyitaieAsuofraA®va.ya Aura and other SIP-based VoIP networks to deliver breakthrough voice
Dan Sheahan
SIP@intelepeer.com
Polycom, Inc.
Scott Harman
scott.harman@polycom.com
of Desktop Phones
quality and advanced features that make calls more efficient and productive.
IntelePeer, Inc.
IntelePeer CoreCloud SIP
IntelePeer’s CoreCloud SIP trunking is Avaya-compliant and offers carrier-grade quality and reliability at Avaya Aura®
Dan Sheahan
dsheahan@intelepeer.com
Polycom, Inc.
Polycom SoundStation IP 5000,
The SoundStation IP family are IP conference phones that delivers superior performance, advanced features, broad SIP interoperability and remarkable
Scott Harman
scott.harman@polycom.com
Trunking
competitive rates. Our services include PSTN interconnections, DIDs, local, long distance, toll-free and E911.
6000, 7000 & Duo Conference
voice quality, for any size conference room.
InteractCRM
Snehal Patel
sales@interactcrm.com
Phones
ThinConnect Callback
Call back solution that works with Avaya Aura and/or with Voice Portal to allow customers to be placed on Avaya Aura® virtual hold. Callback can be scheduled using the Web, SMS texting or traditional voice.
Polycom, Inc.
Scott Harman
scott.harman@polycom.com
Polycom SoundStructure
Powerful and flexible installed audio solutions available that delivers life-like voice conferencing with no compromises, now with a VoIP interface.
InteractCRM
Snehal Patel
sales@interactcrm.com
CalVlBoaIPckinCtoernfnacect
Call back solution that works with Avaya Aura and/or with Voice Portal to allow customers to be placed on a Avaya Aura® virtual hold. Callback can be scheduled using the Web, SMS texting or traditional voice.
Polycom, Inc.
Scott Harman
scott.harman@polycom.com
RSS 4000 records, archives, and streams telepresence and video conferences for playback on a wide variety of client devices including tablets,
Polycom RSS (Recording &
InteractCRM
Snehal Patel
sales@interactcrm.com
desktop to agents to handle voice, email, webchat, SMS and social interactions.
ThiSntCreoanmniencgt) MSeurvlteirChannel Insmnoarvtapthivoenems,udletisckhtaopnsnaenl destsakntdoaprdc-libeanste,dthvaidtecoaenndbpeoeinmtsb. edded inside any CRM application, delivering a unified Avaya Aura®
Polycom, Inc.
Scott Harman
scott.harman@polycom.com
Polycom RMX Collaboration
Polycom RealPresence Collaboration Server (RMX) platforms provide native integration with leading UC applications and support for IP, H.323/SIP,
Interalia Inc
Brian Hernandez
bhernandez@interalia.com
iPromMOH
PSTN and ISDN, AVC and SVC, all within a single conference platform.
Server (MCU)
The iProMOH is an advanced MOH solution for single or multi-site applications, unique in its ability to be used Avaya Aura® for both music/messaging and overhead paging applications.
Pridis
Marco Cornet
mcornet@pridis.com
Connecsy PC attendant console for CM helps customers with a fast transfer to the desired person by providing detailed contact and presence information. The solution has a strong reputation of being a reliable and easy to install PC-console, on-site or remote. Citrix and VDI is supported. A free demo-license
Connecsy
Interalia Inc
Brian Hernandez
bhernandez@interalia.com
is available.
SBX / XMU+
The SBX/XMU+ are scalable voice application platforms that support multiple applications simultaneously: Avaya Aura®
ACD announcements, call processing, failover, MOH and auto-attendant.
Pridis
Florin
Florin is a web-based reporting tool to provide business information for fixed and mobile telephony. Data is retrieved from CDR’s, external invoices and
Marco Cornet
mcornet@pridis.com
Interquartz
Voyager Hotel Phones
Interquartz telephones have been manufactured specifically for the Business and Hospitality markets for Avaya Aura®
Charles Williams
charles.williams@interquartz.co.uk
databases, providing reports on outgoing traffic (costs, contracts, invoicing) and incoming calls (reach ability, call flows). Added value comes from a
over 29 years. Over 10 million sets installed with over 40,000 customers, worldwide. High quality and cost
strong integration with external databases and business applications.
effective.
PT Selindo Alpha
Invision CTI
Contact Center Solution that provides Inbound Screen Pop Up, Preview/Progressive Dialing in single box. It is also covers Advanced Call Routing,
Matthew Ballard
info@invision.io
Interquartz
Gemini Hotel Phones
Interquartz telephones have been manufactured specifically for the Business and Hospitality markets for Avaya Aura®
Charles Williams
charles.williams@interquartz.co.uk
available as Server Application only (for your own CTI Client).
over 29 years. Over 10 million sets installed with over 40,000 customers, worldwide. High quality and cost
Quest Software Inc.
Foglight Network Management eEfnfesucrteivre.liability and efficeincy using Foglight NMS to monitor your entire network and VoIP infrastructure. From QoS parameters to overall health
Claudia Coleman
nmsquestions@quest.com
ION Networks (fka API System
Mitchell Weiss
mitch.weiss@isi-info.com
and availability, get complete visibility in a single solution.
ION SA5600-SAL Secure Access Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway preinstalled, Avaya Aura®
Technologies)
Link Appliance
delivering centralized IP connectivity and Avaya application alarming