Page 12 - Avaya Buyers Guide 2014 Q1 Q2

12
Extra report on Avaya BUYER’S GUIDE

Avaya Aura (continued)
Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email

Metropolis Technologies, Inc
ProfitWatch
ProfitWatch for Hospitality is an extremely user-friendly call accounting application that provides accurate bill-back, customizable rate tables, 911 alerts, toll fraud detection and trunk analysis for improved efficiency Avaya Aura® Sales
sales2014@metropolis.com
and profitability.
Motorola Solutions
Motorola Point to Point (PTP) Motorola provides wireless connections for CM Gateways in both licensed and unlicensed bands at Avaya Aura®
John Vincent
john.vincent@motorolasolutions.com
Broadband wireless networking distances up to 155 miles. PTP operates in line of sight, near and non-line of site.
bridges
Motto VoIP Motto SIP Trunk
SIP Trunking solution
Avaya Aura® Eric Kochen ekochen@mottovoip.nl
Movitas
Movitas Hosted Solution
Movitas helps hotels connect guests’ mobile devices to the PBX for in-house, local & long-distance calling. It Avaya Aura®
Chuck Sacco
csacco@movitas.com
is also a marketing engine for promotions, generating higher spend on amenities.
MTS Allstream
MTS Allstream SIP Trunking Allstream’s high-performance network delivers secure, dependable business communications from coast to coast Avaya Aura®
Mirna Ajanovic mirna.ajanovic@mtsallstream.com
Service
in Canada. Our 30,000 km fibre-optic backbone combines advanced IP connectivity, digital switching, Ethernet-
featured services and the latest security technologies. Allstream SIP trunks are certified with Avaya Aura.
Multi-Tech Systems, Inc.
FaxFinder IP Fax Server Model Send and receive faxes from your computer. FaxFinder IP combines quality hardware and industry-leading Avaya Aura®
Sales
sales@multitech.com
FF240-IP
fax routing software to reduce costs while enhancing productivity by transmitting faxes using existing
network resources.
Netcall Telecom Limited
SEMAP+
Netcall’s Customer Engagement Platform (SEMAP+) helps organisations deliver superior contact management Avaya Aura®
Richard Farrell
richard.farrell@netcall.com
more productively while reducing costs and improving service. The modular platform enables cost-effective expansion and extension of capabilities.

Netia SA
SIP Trunk
SIP Trunking solution
Avaya Aura®
NetIQ Corp d/b/a NetIQ AppManager
NetIQ® AppManager® comprehensively manages Avaya Unified Communications. Accurately monitor, alert, Avaya Aura®
NetIQ Sales
Info@netiq.com
Attachmate
diagnose, and report on system performance and call statistics, determine end-user QoE , and plan from pre-deployment to future needs.

NICE Systems NICE Perform
NICE recording and quality management products provide comprehensive and highly scalable solutions to capture,evaluate,analyzeandimproveinteractionsinaVoIP,traditionalTDMorhybridenvironment.
Avaya Aura® NICE
support.americas@nice.com

NovaLink GmbH
NovaAlert, NovaMail, NovaTax on NovaBox
NovaAlert is an alerting, evacuation and messaging system. NovaMail is a Hospitality Voice Mail. NovaTax is a Call Accounting solution.
Avaya Aura® Martin Wirth martin.wirth@novalink.ch

Nu Technologies Ltd.
ORBi-TEL7
Voice and data communications logging application, providing expense and usage management, performance monitoring, fraud detection and traffic management. Secure multi-user access via web Avaya Aura®
Lorraine Smith
Lorraine.smith@nut.eu.com
browser for on-premise or cloud based solutions.
OAISYS
Tracer
The Tracer contact center management solution delivers highly-affordable enterprise-class call recording Avaya Aura® OAISYS Sales sales@oaisys.com
functionality paired with advanced quality assurance, personnel development and reporting tools as well as Support
synchronized screen recording capabilities.
Oak Telecom
recordX Call Recording
Award winning Call Recording for fixed line, VoIP and mobile recording in a single platform; including Avaya Aura®
Oak Telecom Ltd.
sales@oak.co.uk
call evaluation, reporting and integration with customer's CRM systems. Part of the Comms Suite X (CSX)
platform for Avaya.
Oak Telecom reportX Call Logging
Comprehensive Call Reporting and Analytics solution including Wallboard display. Modules include Cost, Avaya Aura® Oak Telecom Ltd. sales@oak.co.uk
Response, Traffic. Integrates with RecordX. Part of the award winning Comms Suite X (CSX) platform.
ObjectTel
IP Telephone Endpoint The Endpoint Manager (EM) for centrally managing Avaya Aura IP telephone endpoints, across multiple Avaya Aura®
Alex Alabbas
alex.alabbas@objecttel.com
Manager
Avaya Aura Communication Manager servers globally. A simple web-based tool provides unified, 360-degree dashboard view that puts you in control. You can provision, configure, upgrade and manage
your IP telephone endpoints individually or grouped by business function, firmware or location. EM makes
significant impact on business continuity by eliminating the outages typically associated with system and
network failures, scheduled maintenance and firmware upgrades.

Designed for your Contact Center,

Inspired by your Customers
The IP gateway for your VoIP migration strategy

ThinConnect MultiChannel Single, Unified, browser based
Contact Center is what makes Cloud Ready Application
your customers’ interaction
personalized, intelligent and CTI
warm, no matter how they
Email, Chat, SMS,
The ApplianX IP Gateway can be used in a variety of choose to contact you.
VoIP/TDM gateway scenarios and for TDM protocol Empower your agents with a Social Media
unified solution that allows
conversions. It is a ‘plug & play’ gateway that, seamless multichannel Predictive Dialer
regardless of deployment, can help reduce inbound and outbound
operational costs, extend the life of legacy, TDM- communication. Ask us how Voice and Web Callback
some of the worlds’ largest
based equipment, and enable the delivery of services Multichannel Surveys
to and from IP-based applications and end-points.
companies are benefiting
from this solution.
Multichannel Case Management

Multiple trunk options
IVR Auto Dialer
Unified Multichannel Reporting
Up to 120 independent VoIP calls
Dual redundant SIP ports for resilience
CRM Connectors for Oracle,
Remote management – via SNMP and HTTP Salesforce, Microsoft, Sugar CRM
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Web-based GUI
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USA +1-510-795-7645
sales@interactcrm.com Netherlands
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www.interactcrm.com India
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