Page 11 - Avaya Buyers Guide 2014 Q1 Q2

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Avaya Aura (continued)
CAomvpanya Aura (continuSoeludti)on/Service name
Description
Contact
E-mail
Detailed monitoring of VoIP quality like MOS, Jitter, packet-loss, latency and network utilization. Monitor the health of VoIP systems, phones and
Quest Software Inc.
PacketTrap MSP
Elisabeth Buford
Elisabeth.Buford@quest.com
Company
Solution/Service name
Description Avaya Platform
Contact
Contact email
devices. Ability to generate reports and alerts on VoIP metrics.
IPC Systems, Inc.
Alliance Trading System
The IPC Alliance Trading System provides a risk free trading environment that allows trading to happen Avaya Aura®
Hemant
hemant.dhanrajani@ipc.com
RedBox Recorders Ltd.
Red Box Quantify
Red Box Quantify voice and data capture solutions cover everything from storage event logging and Quality Manangement to retrieval, playback and
Red Box Recorders Limitied sales@redboxrecorders.com
anywhere and anytime.
Dhanrajani
analytics. Simple, smart, reliable and cost-effective software solutions.
RIePdCSkSyyTsetechmnso,loIngice.s Inc.
UnigEy911 Anywhere® Service
UnE9ig1y1 Aisnaywshinegrele®,-ucnloifuidedbatsraedionffgercothmatmpuronviicdaetsiomnosreagnadnualpapriltiycatniodnasprpolpaetfro9r1m1 rfoesrptorandseintgo aolrlg9a1n1iczeantitoenrssinotfhaellUS andAvCanyadAauwriat®hout the need
HeNmickaMntaier hemant.ndmhainera@jarendis@kyitpech.c.ocom
sizfoersa.n trunks/facilties at the remote/branch/virtual office locations.
Dhanrajani
RIeSdISTkeyleTemchanoaloggeimeseInct. InfoErt9e1l1SMelaencatg-erC®a-llMAPcCcounting InEfo91rt1eMl®anSaeglerc®t-oMffPeCrsisoanseirtevicaentdhahtocostsetdefftecleticvoelmyinreteprofarcteinsgtosAovluatyiao’nssCMtr/aSnMsfotormtrainckg,cmaallndageetaainldredceolridvesr(lCoDcaRti)oninfoArvmaaytaionAuforar®analog/
MNitichkeMllaWiereiss mitch.wenimssa@ieri@sir-eindfsoky.ctoecmh.com
Solutions, Inc.
(Managed Private Cloud)
inTtoDMm/eIPa/nSIiPn/g&fuwl idrealteas,spernodv-ipdoiningtsbausstihneeysmsoinvetetlhlirgoeungcheoutot othlse otorgparnoizpaetirolyn.manage employee productivity,
telecom activity and network traffic/utilization (SIP)."
RedSky Technologies Inc.
E911 Manager®
Nick Maier
nmaier@redskytech.com
E911 Manager® is an automated and scalable software solution that interfaces to Avaya’s CM/SM to track, manage and deliver location information for
KnoahSoft
KnoahSoft Harmony
KnoahSoft Sales
sales@knoahsoft.com
Quality & Performance management, Coaching, eLearning, Speech Analytics, Post-call Survey and Workforce
Waonraklfogr/cTeDoMp/tIiPm/SiIzPa/ti&onwisreolleustsioends-fpoorinAtvsaysathAeuyrma,oavendthArovuagyhaouIPt tOhfefiocregaincizlautdioing. Call & Screen recording, Avaya Aura®
Research In Motion Limited
Rim Blackberry MVS
Chris Collins
chricollins@rim.com
Management tools.
BlackBerry MVS is designed to unify desk phone features on BlackBerry smartphones. Calls can be made on Wi-Fi networks to save on mobility costs and
improve productivity. BlackBerry MVS provides one business phone number, one caller ID, and one voice mailbox wherever you go. Whether you’re at
Kofax Austria GmbH
Kofax Communication Server
Kofax
info@kofax.com
work, at home, or travelling, you can access the desk phone features you use every day.
Kofax Communication Server enables the reliable and secure exchange of business-critical messages Avaya Aura®
Resource Software
Shadow CMS Enterprise
Steve Cummings
scummings@telecost.com
Shadow CMS call accounting is a fully-scalable, total unified communication management solution allowing administrators to forecast, monitor and
among applications and devices. It handles incoming and outgoing fax traffic and voice messages to
International Ltd.
allocate communications management expenses. It also provides metrics for facility planning, customer service, workforce management and bill back.
accelerate business.
SITTM (Solution for Integrated
Komutel Inc.
SITTM Console for Healthcare, Public Safety, Education, Government and Enterprise. Plug-in design delivers Avaya Aura®
Michel Lacasse
michel.lacasse@komutel.com
Resource Software RSICloud Call Accounting Software
A scalable UC management solution enabling retrieval of call detail metrics for facility planning, customer service, workforce management, bill back
Steve Cummings scummings@telecost.com
International Ltd.
and billing reconciliation.
Telecommunications)
enhanced call handling and a wide range of business specific options in a single GUI. Deployment modes
Jan Stransky
marketing@retia.cz
RETIA, a.s.
available on premise or in the cloud.
Recording of DCP (digital phones) or H.323 IP phones. Economizes necessary Avaya DMCC licenes for active recording. No need of special hardware.
ReDat using Multiple Registrations
KPN
VaMo1 SIP Service
SIP Trunking solution Avaya Aura®
Bjorn Borger
bjorn.borger@kpn.com
RETIA, a.s.
ReDat using Single Step Conference Recording of all types phone extensions - analogue, DCP (digital phones), H.323 IP phones, SIP phones. All this is possible without any special hardware.
Jan Stransky
marketing@retia.cz
Level 3 Communications
Level 3 SIP Voice Services
Level 3 SIP services offer mature solutions backed by deep IP telephony experience, giving you confidence in Avaya Aura®
Michael Robles
mike.robles@level3.com
Sagemcom
XMediusFAX
By leveraging Avaya’s Communication Manager to send and receive faxes, XMediusFAX delivers scalable, secure, and reliable fax services without any
Kurt RAMCHARAN
Kurt.RAMCHARAN@sagemcom.com
additional hardware. That makes it the greenest fax server on the planet.
your migration and integration efforts. Build your enterprise communication foundation with a trusted partner.
Libatel
SharpDial connection
SharpDial, a web-SQL based call accounting solution, includes a call control module for limiting the phone Avaya Aura®
Giselle Bou
gghanem@libatel.com
Scantalk ApS TeamView Office Manager Office Manager works as customer service/helpdesk for teams or individually with full Microsoft AD, Exchange and Outlook import with phone, mail,
Allan Smith
Sales@scantalk.com
web and 3. Party application integration. Supports Avaya AuraCall Center Elite.
usage per extension and authorization code, property management system module for integration with
Ghanem
Semafone Ltd
Credit Card Payment & Data
tom.baldwin@semafone.com
Customer entered data masking solution for contact centres – the caller can enter their credit card number using their telephone keypad, the DTMF
healthcare and hospitality communications.
Tom Baldwin
Libatel
ToucFhraCuodnPHreovsenptitioanlitaypSpluicitaetion A tsounietes goefnaepraptelidcatrieonsesnftotrotthe CARvMaysays9te6mxxbTuotuacrehnscortepernesIePntDeedstkoptheoncaellscfeonrtruesaegeinthoer chalol srepciotardlietyr. environment Avaya Aura®
gghanem@libatel.com
Giselle Bou
Speakerbus Technology Limited
to display various useful information including real-time local weather forcasts, currency convertor based on
daily exchange rate data, Hotel information including speed dial lists. etc
Speakerbus SIP Enabled i turret
Ghanem
SIP endpoint designed for Trading and Command & Control. integrates with Avaya Auraoffering, multi-party line sharing, conferencing, private lines,
Speakerbus Global Sales info@speakerbus.com
hoots and radio integration along with support for 24 speaker channels.
Libatel
TouchCon Office Suite
SpectraLink KIRK DECT Wireless Systems A suite of applications for the Avaya 96xx Touchscreen IP Deskphones for Room control (light, air Avaya Aura®
Giselle Bou
gghanem@libatel.com
conditioning and projector control), Weather forecast and News applications, Stock Market application with
Ghanem
The KIRK Wireless Solution is voice-only, GAP compliant, and built on the international DECT standard, providing dynamic channel selection and
Bob Hall
bob.hall@polycom.com
real-time market data updates.
allocation for high security and reliability.
SpectraLink
SpectraLink 8400 Series
Libatel
TouchCon Islamic Suite
SpectraLink 8400 Series standards-based Wireless Telephones provide Unified Communications for on-site mobile professionals across a wide range
Bob Hall
Application for the Avaya 96xx Touchscreen IP Deskphones which acts as a reference or reminder for daily Avaya Aura®
Giselle Bou gghanem@libatel.com
bob.hall@polycom.com
Ghanem
of industries, including healthcare, retail, manufacturing and hospitality.
supplications. Supplications can be retrieved per city and can be previewed 3 days in advance.
Wireless Telephones
SpectraLink
miAlert family of Nurse Call The miAlert family of products are designed for Independent and Assisted living facilities. There is a base unit Avaya Aura®
Bob Hall
bob.hall@polycom.com
LiveSentinel
Kevin Moroz
kmoroz@livesentinel.com
SpectraLink 6000 Wireless Systems The SpectraLink 6000 Systems are dedicated wireless voice systems operating at 900MHz, that provide the highest level of reliability and security
emergency alert systems.
with minimal administration and maintenance.
that connects back to the PBX and peripherals including pendants and pull cords used to signal an alert.
Lumos Networks SIP Trunking Speech Technology Center Ltd.
Lumos Networks
Smart Logger
Alex Belozerchik
Lumos Networks alex@speechpro.com
sales@lumosnet.com
The SMART LOGGER II multichannel call recording and monitoring system is designed for simultaneous recording of audio data from any number of input
Lumos Networks provides technically advanced SIP Trunking allowing customers to use connectivity Avaya Aura®
Sales
channels, and for further data processing and archiving. The audio data can be obtained from standard analogue or digital subscriber lines, E1digital
backbone trunks, microphones and radio, or any sound playback device with linear outputs.
efficiently,sharingthesamecircuitforvoice,InternetandWideAreaNetworking. Wearetrustedadvisors.
MagSntaertiTcelNecoormthSSIPIPTrTurunnkikng for
StMaraTgenlectoicmNorth saSntadripTepleactoeml Sales sandip.psatlels@smtaartgenleectoimcn.coarth.com
SISPtaTruTnelkeicnogmsporlouvtidoens SIP-based services and solutions for contact centers. Our solutions include Toll Free, Long Distance andALvoacyalaDAIDursae®rvices in the
Contact Centers
Software Ltd.
form of SIP Trunking as well as advanced SIP-based solutions such as network call recording, percentage and resourced based routing, Hosted IVR
SIP trunking
Masergy Communications Andrew Singleton
andy.singleton@masergy.com
and CTI integrated solutions.
SIP Trunking solution Avaya Aura®
VoIP Gate
SwInicsscom Switzerland
Ali Badiei
ali.badiei@swisscom.com
SIP Trunking solution
Sword-Ciboodle
Ciboodle
Steven Thurlow
Steven.Thurlow
Metropolis Technologies, OfficeWatch Telemanagement
OfficeWatch Telemanagement for Businesses is a powerful CDR tracking system that features 911 alerts, toll Avaya Aura® Ciboodle is a process centric customer interaction solution giving contact center agents a comprehensive view of customer data across multiple channels
Sales
sales2014@metropolis.com
Inc
frawuitdhdmeutletci-tcihoann,ntreulninkteagnratliyosni.s,androbustreportingfeaturesforimprovedefficiencyandprofitability. @Sword-Ciboodle.com

We needed an easy-to-use,

affordable and proven solution to
support our compliance and quality

assurance requirements. The other

vendors showed me what they had.

OAISYS uniquely addresses the voice compliance and quality monitoring requirements

of SMB and midmarket customers with appropriately priced, practical and reliable call
recording solutions across a complete range of deployment and device access options.

• Easy-to-use, affordable and reliable • Versatile array of deployment,

• Comprehensive support for user access and pricing options

compliance requirements
• Avaya compliance-tested and

• Complete suite of quality assurance, compatible with leading business
communications systems
evaluation and eLearning tools

888.496.9040

www.oaisys.com/avaya

contact@oaisys.com