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THE INDEPENDENT REPORT ON THE CISCO TECHNOLOGY MARKET
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LaSalle Solutions Receives Cisco Unified Contact SEE PAGE Nitel Augments Sd-Wan Strategy With Announcement Center Enterprise Authorization in US 3 Of Cisco Secure Sd-Wan Managed Service
Netformx AssetXpert Transforms Customer Success with Simplified IT Asset and Contract Management
l Enable enterprise end-customers to track and manage their MAC-D activities
IT solution providers are on a journey to transform their businesses and meet their enterprise customers’ desire for more self-service capabilities. IT solution providers that automate interactions with their end-customers see higher retention rates, improved customer experience, and greater loyalty. With Netformx AssetXpert Cisco partners can instantly open portals for end-customers to view and manage their service contracts. This is a game changer that improves both partner and end-customer productivity.
l Improve renewal rates with proactive asset and contract management optimization and control
Cisco partner management of customer IT assets and contracts can be challenging and time-consuming. Assets are often spread across multiple sites, networks, and geographies; and
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associated Cisco SmartNet® asset support contracts expire at different times throughout the year. Additionally, assets are often moved without updating the asset’s location, resulting in inaccurate asset information. Ensuring contract coverage and timely and accurate renewals is a daunting task for sales and renewals teams.
Designed with the goal of empowering Cisco partners and their customers, Netformx AssetXpertTM provides a single, unified customer-centric view
of assets and contracts as well as business intelligence on coverage and expiration dates. Partners can create customer-specific views for their sales team and also offer these portals to their customers.
Netformx AssetXpert features and benefits
• Enable self-service customer tracking of contract details
• Easily manage SmartNet contracts and assets
• Automate the administration of MAC-D requests
l Netformx AssetXpert simplifies IT asset and contract lifecycle management and tracking
Netformx AssetXpert simplifies renewal management by providing a comprehensive view of the customer’s assets on a single pane of glass. It summarizes the facts so you can
have proactive discussions with your customers, ensure accuracy before the quote is delivered, and facilitate contract co-terming.
The Netformx AssetXpert portal summarizes in real time your customer’s asset service contracts and Last Day
of Support (LDoS) notifications as well as asset-to-service levels. Visibility
is provided into SmartNet lifecycle contract start and end dates, as well
as active and expired contract status. AssetXpert provides interactive search capabilities and drill-down of asset details and reflects the asset selections
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on a geographic asset heat map. Your customers can also be given access to the portal to track their own renewals and make Move, Add, Change, and Disconnect (MAC-D) asset change requests.
AssetXpert’s Intelligent SmartNet Management Portal provides:
• Asset Product Lifecycle Notifications • Asset-to-Service Level Tracking
• SmartNet Contract Renewals and
Expirations
• Visual Indication Location Tracking • Asset Search and Review Panel
The AssetXpert portal is based on the
Partner’s Cisco CCW-R data, pulled from daily Cisco feeds. Netformx organizes that data, allowing you to normalize customer name variations, giving you a consolidated and comprehensive view of your customer’s contracts.
Cisco partners can use the powerful AssetXpert Business Intelligence (BI) Dashboard to visualize active contracts and future renewals. For example,
you can jumpstart data unification by countering CCW-R variations accidentally introduced by your sales organization.
The BI Dashboard provides an aggregated, total partner-level visibility for all upcoming SmartNet renewal activities defined by customer contract sizes, ranked by contract value, and displayed by expiration date timeframes.
l Be proactive with your customers and simplify SmartNet contract management
By consolidating SmartNet contract information using Netformx AssetXpert, you have easy, at-a-glance access to data on your customer’s SmartNet renewal situation and can manipulate it in many ways. The bottom line is that you can proactively work with them—and even give them self-serve access—to ensure renewals are done on time.
AssetXpert is another great way that Netformx helps Cisco partners Perform and Transform.
For more on this, listen to the recent podcast https://wp.me/p2Q636-wNE.
Netformx will be launching AssetXpert at Cisco Live. Plan to stop by booth #3129 for your personal demo.
You can also learn more about Netformx at https://www.netformx.com or contact sales@netformx.com. n
2nd Quarter 2019 • www.ciscotribune.com • A report published by Telecom Reseller
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