Page 4 - Teams Q1 2020

collaboration and unified communications
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4 TeamsREPORT by Telecom Reseller
CallTower Announces Microsoft
Teams Key UCaaS Integrations to Fill Missing Feature Gaps
As demand continues to escalate for Microsoft Teams Direct Routing, CallTower leverages unpredictability and missing feature gaps in Teams – delivering an enterprise solution to complement market demand
and the addition of the Poly headset
to the C-suite, sales, marketing, and support
SOUTH JORDAN, UT - CallTower, a
globalleaderindeliveringcloud-based
enterprise-classunifiedcommunications “WearethrilledtoprovideaTeams
and collaboration solutions, has
launched a proactive Microsoft Teams business-ready solution with key UCaaS integrations. CallTower’s Microsoft Teams Direct Routing empowers customers
with customized integrations that boost productivity and efficiency while saving money.
When customers migrate to Teams
with CallTower Direct Routing, they take advantage of Teams’ powerful collaboration technology and the feature-rich solutions CallTower brings to Teams. Essential tools like contact center, CRM integration, device management, SD-WAN, faxing, paging, door buzzers and failover to other devices in the case of a Microsoft interruption are unlocked for CallTower customers.
Direct Routing ensures the ability to leverage CallTower’s preferred and flexible rates and unlock the full potential of a Microsoft Teams Phone System. Microsoft Teams with CallTower Direct Routing provides customers with increased
solution that empowers customers with additional UCaaS feature sets and customized integrations that boost productivity and efficiency, all while saving money,” said CallTower’s Chief Revenue Officer, William Rubio. “When customers migrate to Teams with CallTower Direct Routing, we provide a full migration plan that guarantees a smooth transition to Teams without impacting users and operations.”
CallTower delivers an integrated Office 365 Microsoft Teams experience with global calling plans empowered by a US-based client services team. This solution ensures
a personalized implementation, adoption, training and support strategy. As a Microsoft Gold Partner, CallTower’s monitoring and management services provide the highest quality user experience. The Microsoft Teams Phone System powered by CallTower enables customers to bring their current voice serves into the Microsoft Cloud through Direct Routing.
More at https://www.calltower.com/. n
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connectivity and collaboration, app
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their current technology stack. makesitsimpletocentralizeandsearchfor BClaopoimtalfi,rheewlpeibnsgitoer.ganisationstoaccelerate
company knowledge, and the new Teams integration allows users to search their Bloomfire community and share content from within the Microsoft Teams app. Users can also view and answer questions posted to their Bloomfire community and see notifications when new content is published in a designated Microsoft Teams channel.
“Our goal with the Bloomfire for Teams integration is to make it as simple as possible for our customers who use Microsoft Teams to access and capture knowledge in real time,” said Bloomfire Director of Product Joah Gonzalez. “When team members are collaborating in Microsoft Teams, they can now pull in knowledge from across their company without leaving the app. They’re able to find, share, and leverage knowledge in the flow of work.”
Bloomfire for Teams is not Bloomfire’s first integration with a real-time chat platform. Bloomfire released its Slack integration in 2018. Bloomfire also offers integrations with platforms including Salesforce, Zendesk,
Teams Integration
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Knowledge Sharin
Bloomfire has released a new integrianctoiorpnorattoes hteechlnpolMogiecsrforosmomftulTtieplaems Actionable AnalyticsTM using a proprietary
users collaborate around company knowledge in real time.
AUSTIN, TX - Knowledge sharing company
Bloomfire has released Bloomfire for
Teams, a new integration with chat and
collaboration platform Microsoft Teams.
Bloomfire provides customers with an AI-
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existing base, ultimately increasing their total
technology for the channel. We have a
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1st Quarter 2020
portfolio enables us to further enhance the departments.”
Bloomfire Release
user experience. Our ability to deliver an end-to-end UC solution from Poly means
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RESELLER
is a great fit for channel partners in the communications space looking to change
ADVERTISING
with the market because it provides additional
benefitsforthCeiarllc:u3s6t0o2m6e0r-s97to08switchfromon-
premise to UCaaS. Consultants and SIs already
Toll Free: 800 667-8965
in the Salesforce and Google ecosystems will
Web: telecomreseller.com/
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reseller/
enhances the value of services and solutions
introducing
Sofia
A kiosk reception solution exclusively from Softel
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