Page 5 - Teams Q1 2020

1st Quarter 2020
Swyx offers comprehensive
telephony functions with
Microsoft Teams
Swyx connects its communications solution with Microsoft Teams, offering users even greater functionality and flexibility.
TeamsREPORT by Telecom Reseller 5
Wavenet Ltd acquire
Microsoft Teams Provider VIA
Microsoft Teams offering boosted with Wavenet Ltd’s acquisition of VIA.
Wavenet has announced the acquisition of VIA (Smart Hosted Solutions Limited) for an undisclosed consideration.
Wavenet, an award-winning
UK supplier of business telecommunication and technology solutions, backed by Beech Tree Private Equity, is boosting its Microsoft Teams platform, TeamsLink, by adding the experience of VIA into its solution
and service portfolio. This acquisition will significantly strengthen Wavenet Group’s expertise in Office 365 and Microsoft Teams. This expertise, in combination with Wavenet’s recently launched TeamsLink service, puts Wavenet in an enviable position to provide businesses with a market- leading Teams Calling solution.
The combination of the businesses brings the benefits of scale, broader geographic reach, a stronger management team and significant enhancements to the UC and Teams services the group can now offer its customers. The acquisition also gives VIA’s customers access to Wavenet’s long-standing telecoms partnerships and its teams of trained engineers across the group portfolio.
Wavenet has its own automated platform on which it offers multiple connectivity and cloud-based communication services to direct customers and resellers, which will be integrating VIA’s platform to offer even more options to its customers.
After launching in 2012, VIA quickly grew to become the UK’s largest Skype for Business provider and has naturally transitioned to Microsoft Teams as it has exploded in popularity over the last 12 months. VIA brings years of Office 365 experience to the group, who together, will now be able to offer their 8,000 business and enterprise customers the ultimate unified communications and collaboration platform.
Philip Grannum, CCO of Wavenet said:
“VIA is an exciting addition to the Wavenet Group that brings highly valuable expertise and a passion for innovation that we are always looking for. Its combination with the wider Wavenet Group will accelerate our growth in our flagship TeamsLink product.
VIA has been extremely successful in building the platform and management
portal for their Microsoft Teams services and we are looking forward to integrating their brilliant platform into ours to the benefit of all our customers & partners.
We are delighted to welcome the VIA team into the Wavenet Group
and I’m personally excited to see our Teams presence grow from strength to strength.”
Alex Tebbs, Co-founder & Sales Director of VIA said:
“Since starting VIA in 2012 it has been incredibly exciting, driving the business through several years of Microsoft UC evolution, from Lync to Skype for Business and now Teams.
The acquisition from Wavenet is
the next stage in this journey and provides existing and new customers with an enormous opportunity to get even more out of Microsoft Teams by leveraging the additional products and services Wavenet are able to offer.
VIA’s unique management portal and service will be made even better through the integration with Wavenet’s Networking, Security and Technology services in order to provide the leading Microsoft Teams solution available.”
Press questions should be addressed to Anneka Hicks on 0333 234 0011 or Anneka.Hicks@wavenetuk.com About Wavenet
Formed in 2000, Wavenet has grown
to become a respected, multi-award- winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK.
Wavenet is BroadSoft’s (now part
of Cisco) longest standing Unified Communications partner in the UK and is a Cisco Cloud and Managed Services Certified Partner.
Providing data, voice, security and technology services to over 8,000 SME and enterprise customers, Wavenet
has offices in Solihull, Salford, Norwich and Cardiff and employs 200 people, including 100 trained support staff and engineers.
About VIA
Established in 2012, VIA began as
a Skype for Business provider and went on to become the UK’s largest hosted SfB provider in 2016. Recently VIA has transitioned to providing a fully managed telephony solution for Microsoft Teams through their custom- built management portal. VIA has an office in Nottingham. n
Swyx has created an intelligent link between its own communications solution and Microsoft Teams. “By bringing Swyx and Microsoft Teams together, we are ensuring that our partners can address even more customer groups and their requirements. Companies that use Microsoft Teams but want to use Swyx’s additional telephony functions for their communications can
rely on the optimal interoperability of existing Swyx and Microsoft products. Ease of configuration, extensive contact centre functionality and support for DECT devices and desk phones are just some of the features that make our solution so valuable for both telephony and collaboration-focused users,” said Marco Crueger, VP Sales at Swyx.
Using a Microsoft certified Session Border Controller (SBC), Swyx enables Teams users to make calls via the telephone network and provides them with proven Swyx functions such as Extended Call Routing (ECR). Detailed rules for handling incoming calls can be defined, for example, when a call is to be forwarded to a specific colleague, another department, to a mailbox or a mobile phone. Users also benefit from the integration
possibilities of the Swyx solution, which can be connected to CRM or ERP systems, for example. This offers companies a perfect combination of the central work platform of Microsoft Teams and the powerful, customisable communication solution from Swyx.
Customers who rely on Swyx and Microsoft Teams are free to choose their preferred SIP trunk provider. This makes the solution ideal for businesses that want to keep their existing telecommunications provider.
Swyx is part of Enreach, the fast-growing European UC provider with a mission
to give businesses access to the best communication and collaboration tools with an easy, user-centric interface built around their specific needs and systems. By offering Microsoft Teams integration Enreach puts powerful features in reach of every business, no matter the industry or size. To tailor all market specific needs Enreach will shortly launch Microsoft Teams integrations in other European businesses.
Swyx partners can find more information in the Partner Net. n
NuWave Communications expands features
of iPilotTM, the world’s first fully automated Microsoft Teams Direct Routing and Office 365 tenant configuration solution, by adding White Labeling for Partners & Resellers
LAS VEGAS, NV - NuWave Communications, Inc. has announced the iPilotTM portal, the world’s first fully automated provisioning portal for Teams Direct Routing Customers. This portal works in conjunction with NuWave’s Direct Routing calling plans, and fully automates network onboarding
& tenant provisioning thus eliminating the need for advanced PowerShell work inside Microsoft tenants. Today, NuWave formally launches White Labeling for iPilotTM, enabling our Partners & Resellers to offer this value- add service direct to their customers.
As Teams Voice continues to be adopted at a record-breaking pace, NuWave customers and industry feedback made it clear that Hosted Direct Routing provisioning can be complex, time consuming, and occasionally problematic. By white labeling iPilotTM automation NuWave opens the door for resellers, sales partners, master agents, etc
to offer this service in a simple, easy to use, branded, and secure platform.
iPilotTM combined with NuWave Direct Routing unlocks the full potential of Teams Voice for anyone seeking an All-in-One Communication solution & Phone System with full Office 365 Integration. NuWave’s Teams Shared Calling Plans provide
unmatched flexibility, reliability, and economy of scale.
NuWave enables carrier grade enterprise voice services for Teams Voice users with crystal clear quality, geo redundancy, 24- hour support, call analytics, and unlimited inbound calling. Additional info located here https://www.nuwave.com/mssolutions/ nuwave-microsoft-teams/.
““Microsoft Teams is the most exciting product to hit the telecommunications industry in years. However, it can be complex to implement and maintain a Microsoft Teams Voice service offering. Carriers, Resellers, Partners, and Customers are finding it difficult to navigate these waters without assistance from a subject matter expert. NuWave has eliminated these complexities and is pleased to announce
a white label option for iPilotTM. iPilotTM enables a full turnkey, Microsoft Teams Voice practice with a super simple onboarding
and PowerShell automation system. With proven processes and documentation, we enable turn up of Teams Voice Calling Plan customers in minutes and not days, weeks, or months.” – Mark Bunnell, COO, NuWave Communications
More at www.nuwave.com n
Ribbon Showcases Microsoft-Certified Solutions in 15 Cities as Part of Microsoft Ignite: The Tour
...continued from page 2 enterprises to migrate to Teams Calling at
their own pace. Ribbon is among a select number of SBC vendors officially certified by Microsoft to integrate its SBCs with Teams.
Ribbon’s Next Generation Intelligent Edge portfolio, which is one of the broadest sets of Microsoft-certified enterprise edge solutions on the market, uniquely provides Service Assurance for Teams Calling and
Direct Routing by prioritizing real-time communications and Teams traffic to deliver the highest quality user experience.
Ribbon is participating in the following 15 cities of the tour: Toronto, London, Milan, Johannesburg, Washington D.C. , Dubai, Sydney, Singapore, Amsterdam, Shanghai, Hong Kong, Mexico City, Bengaluru, Chicago and Berlin.
More at ribboncommunications.com. n