Page 7 - Teams Q1 2020

1st Quarter 2020 TeamsREPORT by Telecom Reseller 7 VOSS Extends Management of Avaya Aura UC
and CC Enterprise Systems to Microsoft Teams Allowing Full Co-Existence, Choice of Clients, and Migration Opportunities
PHOENIX, AZ - VOSS Solutions has revealed that the company has extended its efficient management of Avaya systems to add integrated management of Microsoft Teams, from a single point of control. The solution addresses the growing requirement from enterprise organizations to take advantage of the market leading capabilities of Microsoft Teams, while continuing to benefit from their investment in existing Avaya systems.
With VOSS-4-UC, organizations can
now manage these combined environments efficiently and seamlessly, so that users across both systems can communicate freely, whatever their choice of client. VOSS-4-UC provides a coherent single pane view of all UC applications, services, end points, and network infrastructure. It offers feature parity and management with the latest
UC applications (single stack: Microsoft
and Avaya) and user on-boarding through intuitive workflows (Quick Add Subscriber) or bulk loaders (customer provisioning). VOSS-4-UC on Avaya systems gives a
comprehensive range of controls to manage users, their associated services, devices and numbers. In turn, it uses Microsoft’s Direct Routing technology to connect the two platforms.
 Visit the VOSS for Avaya web page: https://www.voss-solutions.com/ solutions/avaya/
 Download the solution sheet: https:// www.voss-solutions.com/resources/ solution-sheets/solution-sheet-voss- avaya/
VOSS-4-UC already provides management for existing Avaya UC solutions through an intuitive web portal, with access being controlled through comprehensive role and access profiles. All changes are managed and recorded into the VOSS-4-UC transaction log and this may be exported for further offline analysis and audit purposes. The management may be extended out to manage a Microsoft Teams solution through the same web portal, providing a single view across the combined UC solution of all users, numbers, devices
and associated services.
Bill Dellara, VP Product at VOSS,
commented; “This is a very exciting proposition for Avaya users who have previously resisted installing a UC management layer, but who wish to take advantage of new collaboration technologies such as Microsoft Teams. The deployment of VOSS-4-UC on existing Avaya installations is quick and easy, using a process known as Sync and Overbuild, which provides a fast start for customers with existing installations that need improved and multi-vendor management. We encourage organizations to visit us
at booth 742 at Avaya Engage to find out more.”
There are many benefits for organizations who wish to take advantage VOSS-4-UC management for Avaya and Microsoft Teams, for example: Provides comprehensive control and
management of Avaya enterprise voice applications for UC and CC
Extends the benefits of VOSS-4-UC to users with Microsoft Teams – providing a single point of control for all numbers, users, their services and their end-points
Offers operational controls, audit and access profiles to manage changes across the combined estate of users and devices
Allows both Avaya and Microsoft clients to be deployed and freely communicate, including on-net calling between client types
Uses Microsoft Direct Routing technology to extend mature call control and robustness of Avaya Enterprise Voice – including central PSTN breakout services
 Builds on existing Microsoft E3 licenses – keeping license costs to a minimum
 Enables full flexibility, control and choice of tariff plans – reducing call costs
 Provides a single and consistent integration point into high layer billing and reporting systems
To find out more about VOSS Solutions
and VOSS-4-UC, please email info@voss- solutions.com. n
Microsoft and Genesys expand partnership to
help enterprises seize the power of the cloud
for better customer experiences
Genesys Engage on Microsoft Azure is a new trusted and secure cloud offering built to ease the transition to the cloud for large enterprises
REDMOND, WA and SAN FRANCISCO, CA - Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution Genesys EngageTM running on Microsoft Azure, enterprises have the security and scalability they need to manage the complexities involved with connecting every touchpoint throughout the customer journey.
Genesys Engage on Microsoft Azure
will be available in late 2020. To accelerate adoption, the companies are providing Genesys Engage on Microsoft Azure through a joint co-selling and go-to-market strategy. Customers will benefit from a streamlined buying process that puts them on a clear path to the cloud.
The power of Genesys Engage on Microsoft Azure
With its multitenant architecture, Genesys Engage on Microsoft Azure gives customers the ability to innovate faster and improve their business agility. In addition, by r unning the Genesys customer experience solution on this dependable cloud environment, enterprises will be able to
maximize their investment in Microsoft Azure through simplified management and maintenance requirements, centralized IT expertise, reduced costs, and more. These solutions make it easier for enterprises to leverage cloud and artificial intelligence
(AI) technologies so they can gain deeper insights and provide tailor-made experiences for their customers.
Nemo Verbist, senior vice president
of Intelligent Business and Intelligent Workplace at NTT Ltd., one of the top five global technology and services providers for the world’s largest enterprises and a partner of both Microsoft and Genesys,
sees great value in the partnership.
Verbist said, “Many of our customers have standardized on Microsoft solutions, and Genesys Engage on Microsoft Azure gives them an additional opportunity to take advantage of their investment. Together, these solutions provide enterprises a secure and powerful foundation to communicate with their customers in creative and meaningful ways.”
“Large contact centers receive an exceptionally high volume of inquiries across a growing list of channels and platforms. One of the biggest challenges is connecting the details of every interaction across all channels to ensure each customer
has a seamless experience,” said Kate Johnson, president, Microsoft U.S. “By leveraging Microsoft’s Azure cloud and AI technologies, Genesys is helping enterprises create a seamless customer journey with Microsoft’s trusted, secure and scalable platform.”
“We are thrilled to give large enterprises the opportunity to run their mission-critical customer experience platform in
the cloud environment they already know and trust — Microsoft Azure,” said Peter Graf, chief strategy officer of Genesys. “Together, we’re making it simpler for
even the most complex organizations to transition to the cloud, enabling them to unlock efficiencies and accelerate innovation so they can build deeper connections with customers.”
The companies are also exploring and developing new integrations for Genesys and Microsoft Teams, Microsoft Dynamics 365 and Azure Cognitive Services to streamline collaboration
and communications for employees and customers. More information will be released about these upcoming integrations later this year.
Register for the upcoming webinar, Genesys Engage + Microsoft Azure: Transform Your Customer Experience
in the Cloud, to learn more on March 4. To learn more about how Genesys and Microsoft are partnering, please visit the
Microsoft Transform blog.
About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences
for organizations in over 100 countries. Through the power of the cloud and AI,
our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud
contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. n