Page 10 - Telecom Reseller JanFeb 2014

February/March 2014 10
Telecom Reseller

NTS DIRECT

WEBB
AVAYA

Continued from page 4
primary carrier fails, service is automati- beyond budget limitations of small to mid- Affiliate Program
cally transferred to another provider so size BPO’s.
your business is not affected.
Billing advantages
• Performance is monitored and hardware The demand for call center outsourcers
is added when necessary.
is driven in part by spikes in call volume. CAN HELP YOU
Expanded Business Opportunities
Companies who depend on seasonal busi-
Because the IT infrastructure is handled ness, such as Valentine’s Day, Mother’s
by the vendor, SaaS allows BPO’s to focus Day, and Christmas, rely on BPO’s to han- GROW AND PROFIT
on their business and convert new ideas into dle spikes in call volume during these busy
applications. There is no waiting on the IT times. Hosted solutions enable BPO’s to
department to deploy critical projects. If a receive enterprise software capabilities at IN THE
specialized application is needed for a cus- a much lower cost by billing on a monthly
tomer, most SaaS applications can handle basis based on the number of agents used
requirements faster than traditional software with no long term contracts required. Access
applications. The flexibility of SaaS enables is available anytime, anywhere with no IP TELEPHONY
expansion into new markets and better ser- virtual private network (VPN) requirement.
vice to existing customers, resulting in cost The result is peace of mind knowing some-
savings, increased opportunities, and overall one else is managing the solution for you.
MARKET
improved customer service.
Conclusion
Financial benefits
The implementation of hosted solutions
SaaS provides an attractive alternative provides valuable savings benefits while
to in-house installations in both costs and enabling BPO’s to focus on delivering supe-
features. Hosted solutions alleviate the bur- rior customer service to their clients. A win-
den on BPO’s to install and maintain costly win solution is always the best option. ☎
hardware and software. Monies can be
allocated to operating expenses as opposed For more information, visit www.Pipkins.com.
to a large capital expenditure.
If you need the powerful features of an PODCASTS
enterprise solution with scalability to meet
growing needs, and predictable operational
expenses, SaaS is the answer. In the current
economy, it is important to understand all
costs of an in-house installation. After ini- telecomreseller.com
tial purchase, there are associated fees with podcast
an in-house installation involving licens-
ing, customization, development, deploy- ment, maintenance, monitoring, support,
and upgrades. These fees can add costs

WHY PAY MORE FOR THE SAME THING?

$4.95 $2.95

ENTERPRISE CALL RECORDING at small business prices

Unlimited User Access and User Permissions ff
% o
Trunk Side or Extension Side 10
Compatible with VoIP, Digital, Analog tra
Compatible with Most PBX Manufacturers Ex
Developing Recording Software Since 1994
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Tele
www.versadial.com • 877.723.4252
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