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PlanetWebRTC.com

CONTACT CENTER

Voice4Net to demo new WebRTC-enabled contact center solution

oice4Net, a provider of customer their specific business needs,” said Steve ized contact center solutions without the customer base includes a prestigious group
interaction and voice communi- Musé, chief executive officer at Fusion typical costs and time that is required in of businesses in a region that demands
cations solutions for businesses, Communications, Inc. “Voice4Net is con- existing solutions. WebRTC allows features
intuitive, cost-efficient and compelling
technology. These new WebRTC-based announced it previewed its new WebRTC- sidered a leader in using WebRTC, which such as web chat and video to be accommo-
technologies will give businesses a glimpse based contact center solutions at the Fusion will circumvent some of the more compli- dated directly through a WebRTC-enabled
into a promising future of powerful, rel- Communications Technology Expo, earlier cated aspects of integrating a customized browser - without the use of third-party
evant, and efficient applications that will this month. Fusion hosted the event to cel- solution. We’re proud to demonstrate this software downloads.
help increase productivity and enhance ebrate its new Irvine headquarters.
technology to our many customers and “We are delighted to participate at the
customer satisfaction.” ☎
“Voice4Net has developed one of the partners who will be attending the event.”
Fusion Technology Expo, and demonstrate
For more information, http://www.voice4net.com.
first-to-market contact center products to Among the solutions Voice4Net show- how our new platform will simplify the
leverage the WebRTC protocol, offer- cased include its new WebRTC Desktop deployment of contact center solutions,”
ing our customers a more efficient and Solution, which utilizes the browser-based said Rick McFarland, chief executive offi-
streamlined way to create a solution to fit
WebRTC protocol to easily create custom-
cer and president of Voice4Net. “Fusion’s

This is my phone.
AYLAROV

Continued from page 1
to rely on the then early-stages HTML5 web
This is my call center.
standard. But while the iPhone never fully supported Flash, it was supported on Android
and Windows phones, at least for a while.
In 2010, Android became the market
share leader for smartphone OSes and that
share has steadily increased so that Android
phones currently account for nearly 80% of
Now you all smartphones. So it should be no major
loss for Adobe if iOS didn’t support Flash,
right? But even Flash’s tenure on Android
can build was cut short. Flash has not been supported
on a majority of mobile devices for a large portion of the existence of the mobile
any voice phone market. It has not made a major
impact on the mobile experience—you
probably haven’t even noticed its absence.
application All the while, more and more desktop
web features have migrated away from
Adobe Flash. The HTML5 Video stan-
via SIP or dard surpassed Flash when used for video
encoding. In Q2 of 2009, Flash encoded
You Create. We WebRTC.
close to 75% of all videos on the web. By
WebRTC.
the first quarter of 2010, 66% of all videos
were using H.264 and Flash videos only accounted for about a quarter of all videos.

WebRTC and the mobile experience
Voice Applications from Toll Though the HTML5 Video standard
covers video embedding, Flash pro-
Bypass, Call Center apps, vided a wide variety of features beyond
Virtual Employee apps to video. Though new web standards provide
much of the same coverage, certain Flash
sophisticated IVRs and features still eluded web standards and, therefore, the possibility of seeing those
Voice Dialers, Locator apps features on mobile devices.
This is quickly changing. For instance,
and much more.
Pipe, a Facebook file-sharing app, uses
WebRTC in place of Flash for data-sharing
capabilities. While aspects of WebRTC are
Our powerful SIP platform still in development, it has wide adoption and
30 Day great early momentum. Chrome, Firefox,
and programmable .NET API and now Opera all support WebRTC,
and Google and Mozilla have collaborated to
now supports WebRTC.
Free Trial
support the project. Moreover, unlike Flash, WebRTC already has mobile capabilities.
Built right into our included It’s already supported on Firefox’s Android
mobile web browser and in Chrome for
SIP stack, is a bridge that Android as well. A variety of mobile SDKs
connects WebRTC to SIP have been released to allow for mobile
WebRTC integration.
and will enable voice WebRTC’s goal to make peer-to-peer
voice, video, and file-sharing easier for
applications built with Voice users by removing the need for additional
Elements to make and re- plugins or proprietary standards by building
those capabilities into the infrastructure of the web. Instead of routing communica-
ceive calls using WebRTC.
tions through a server, WebRTC allows
pages to communicate with each other. So
WebRTC is not just a voice, video, and file-
sharing platform, it is an entirely new way
Complete of structuring the web.
WebRTC WebRTC is poised to introduce new
Tool Kit
voiceelements.com 1-866-923-5290
avenues of desktop and mobile interaction.
This new standard is not just a replacement
for Flash, it’s an expansion of all web capa-
bilities regardless of the platform. ☎