Page 13 - Telecom Reseller JanFeb 2014

Telecom Reseller
13 February/March 2014

MEDAK
Telecom ResellerTM

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By Walt Medak
box. You can do this in one of two ways. through the options, but the system does
Web www.telecomreseller.com • E-mail publisher@usernews.com
Advertising
Q You can go into each mailbox and look for tell you exactly what to do if you listen to
Call 360 260-9708 • Toll Free 800 667-8965 • Fax 360 260-9726 I got a request from a new member of our
the “Outcalling” option on the second page the prompts.
Web www.telecomreseller.com • E-mail publisher@usernews.com
News Department
sales department. They would like to get their and set it to “y”, or you can modify one of One caveat here... You will need to
Please e-mail articles and press releases as attachments in Microsoft Word format to voicemail received at their desk to show up on their the Classes Of Service so that feature is look at the COR assigned to the Intuity
editor@usernews.com. Suggested length is 250-300 words. At the end of the article, please provide contact information. Do not send graphics. We reserve the right to edit cell phone, an iPhone to be specific. In other words, enabled and then assign that COS to each ports in the Definity and make sure they
for content and length.
voicemail that they receive at their extension on Audix would also be able to be retrieved on their cell subscriber that wants to use it. The second have the necessary FRL to make outbound
For further clarification, please visit www.telecomreseller.com and click on Submission Guidelines. Our Editorial Calendar (also online) is useful for appropriate subject matter.
phone. Is this possible on our system? I let them option is perhaps an easier way to keep calls. They were often set up to not allow
Publisher and Director of Advertising
know that I did not think it would be seeing as our track of who is using it because you can outbound calls to help prevent toll fraud.
Douglas Green, publisher@usernews.com
Intuity system is older, but that I would ask our change the name on the COS to something QA couple months ago I had to replace the
Deputy Publisher
Carole Sangiorgio
consultants to make sure. If you could let me know I like “Outcalling”. If you just modify the backup tape cartridge in our Intuity because
Executive Editor
would appreciate it.
individual subscribers, their COS just says it had actually broken. Then just a couple days ago
Jeff Owen
Accounting
AI guess the answer depends on how
“Custom”. But, either way will work fine.
I noticed the backups weren’t working again and
Tracy Titus
exactly you define “show up on their Once the subscriber’s mailbox has been after doing some troubleshooting I discovered that
Copy Editor
cell phone”. These older systems don’t changed, they will need to log into their the new tape had somehow gotten stuck and caused
Michelle Moody
Technology Editor
have the ability to send the actual message mailbox and tell the system what phone a small drive belt on the tape drive itself to pop off.
Ray Horak, rayhorak@usernews.com
to a cell phone or email like some of the number to dial (remember to put the 9 in I was able to get the belt back on and use the last
Graphic Design and Production
newer systems can. However, it can make there since it’s making an outbound call), spare tape I had to get it working again. But this
Spritzer Type and Design
a phone call to a cell phone to notify the and what time of day do they want the outcalling to be active. The options for makes me concerned that it is only a temporary fix.
The publishers of this newspaper assume no responsibility for statements made by adver- tisers in their advertisements, nor do they assume responsibility for statements or opinions user they have a message and they can then time are “any time”, “prime time” which I noticed that in the Main Menu when I log in to the
expressed or implied in the columns of this newspaper.
log into their mailbox to listen to the mes- is usually 8:00AM to 5:00PM but can be Intuity there is an option called Network Backup.
Newspaper delivery to conference performed by CTS Air Service
sage. That feature is called “Outcalling”. changed on a system-wide basis, or the user Does that mean I can back up the Intuity to our data
You first need to make sure it is enabled by can enter specific times. The user would network? If so, how do I set it up?
A
going to the “system-parameters outcall- press “6” after logging into their mailbox Assuming your Intuity already has a
ing” screen and making sure it is turned to access the outcalling options. It can NIC installed and it is connected to
on. To allow individual users to use the be a little confusing the first time going
your LAN, it is actually fairly simple to get
feature, it has to be enabled on their mail-
See MEDAK, page 15

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