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TelecomReseller
SBC
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TM

UCNetworks
Ruffin
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Cloud
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The Voice of Unified Communications and Collaboration

BYRD

Hosted
UC means

improved
productivity—and
improved bottom lines

BIy David Byrd, CMO of ANPI
t is a well-known fact that deploying and
using a Hosted Unified Communications
(UC) solution improves employee and
business productivity. What is not so well
known are the quantifiable results of that
increased productivity.
Let’s look at Presence, for example, an indicator made available to everyone in a
See Engage Cloud at:
Hosted UC system providing each other’s
Enterprise Connect 2014 availability. According to Chadwick Martin
Booth 401
Bailey, 49% of businesses saved up to 20
March 17-20, 2014 minutes per employee per day by simply
Orlando, FL
being able to reach co-workers on the
first try. Knowing an individual’s Presence
Cloud-Based Call Recording & WFO Ideal for improves the chances for contacting that
person on the first attempt.

SaaS and Other Hosted Service Providers
See BYRD, page 21

TIPPING
One of today’s hottest trends in SaaS is the growing ranks of
contact centers and businesses seeking cloud-based solutions
SBCs, ensuring
for call recording, quality management, and other workforce Lync quality
optimization (WFO) services.
performance
TelStrat’s Engage Cloud lets you tap this highly profitable
market to upsell your existing VoIP subscribers and reach By David Tipping, VP and General Manager of SBC
entirely new customers. Best of all, you can do this with:
BUusiness at Sonus Networks, Inc
nified communications (UC) and
• No capital or other up-front investment
tools like Microsoft Lync offer a
• Your existing infrastructure
transformative promise to enterpris-
es: increased productivity, improved collab-
• TelStrat handling all implementation & system management
oration and reduced costs related to project
Engage Cloud is highly affordable and flexibly priced, with delays and travel. To benefit from this poten-
both subscription and perpetual license plans available.
tial, 90 percent of Fortune 500 companies
are using Lync, though many more enter- prises are hesitant to commit. While Lync
Your contact center and business customers are demanding can improve workflows through services
these recording & WFO services in ever increasing numbers. like videoconferencing and screen sharing,
it also adds unprecedented complexity to
Don’t miss your chance to generate significant additional rev- network management.
enue with these business-critical services for no up-front cost!
When UC operates smoothly, no one
pays attention. But hiccups in service result
Contact your authorized telecom equipment reseller or in reduced usage and failed deployments.
TelStrat for more information and a live demo!
Since transforming processes requires a
smooth and seamless user experience to
spur adoption, quality of experience (QoE)
is a critical factor to Lync implementations.
To support Lync’s functionality and
ensure it operates at its fullest capacity,
leading enterprises have adopted session
border controllers (SBCs). Recommended
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management by Microsoft as part of Lync Enterprise
sales@telstrat.com | 972-543-3500 | www.telstrat.com
See TIPPING, page 30

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