Page 22 - Telecom Reseller JanFeb 2014 Final

January/February 2014 22
Telecom Reseller
Designed for your Contact Center,

Inspired by your Customers
browser (V.26 and higher).
Give the new WebRTC client a try: LINDENBAUM
go.lindenbaum.eu/webrtc/index_en.html
Please allow using your microphone
Continued from page 11
after starting the demo. You need a headset numbers, and all these participants can be ThinConnect MultiChannel Single, Unified, browser based
connected to your computer. A demo of the in the same conference call.
Contact Center is what makes Cloud Ready Application
Flash client will soon be available. %
Up to this point a smart phone user had your customers’ interaction
For more visit www.lindenbaum.eu/en/voip-clients.html
to dial into a standard PSTN or mobile personalized, intelligent and CTI
dial in number and use its smart phone as warm, no matter how they
a regular phone. Now opening a browser Email, Chat, SMS,
window on their mobile is enough – redi- choose to contact you.
rection to the conference system is auto- Empower your agents with a Social Media
McFARLAND
matically done.
unified solution that allows
Using the mobile Internet connectivity, seamless multichannel Predictive Dialer
Continued from page 11
when being in the office, at home or in a inbound and outbound
accomplished by many users – thus elimi- hot spot on the run may well be without communication. Ask us how Voice and Web Callback
nating a potentially large portion of the any extra charge. Therefore telephone dial some of the worlds’ largest
integration investment required in a tradi- up charges will fall away.
companies are benefiting Multichannel Surveys
tional contact center environment.
The client even considers potential fire- from this solution.
Multichannel Case Management
This isn’t to say that contact center plat- walls when using the WebRTC client from
form developers are going the way of the within a company WiFi / LAN environment IVR Auto Dialer
dinosaur. It only means that developers can and copes with that challenge.
deliver twice the function in half the time. The WebRTC client is being developed Unified Multichannel Reporting
It makes for a less expensive solution in the as an integral part of the Lindenbaum con-
end, with greater margins for the dealer. ferencing system and can be later integrated
The business gets a customized, stream- into other existing user interfaces of con- CRM Connectors for Oracle,
lined solution for a smaller price tag—with ferencing systems. The improvement has Salesforce, Microsoft, Sugar CRM
less complex deployment—requiring a been implemented in WebRTC, a new and
lower level of ongoing training and techni- innovative framework for real-time com-
cal support. And with all of that extra time munication on the Internet:
on their hands, there is no telling what new Lindenbaum relies on innovative, open
innovation will come out of those creative standards like WebRTC (Web Real-Time
development shops.
Communication), so that the VoIP telepho-
With the burden of integration costs and ny via browser is possible without plug-ins
time removed from the contact center equa- or similar. WebRTC enables a high-quality
tion, the business owners are the big win- real-time communication in the browser USA +1-510-795-7645
ners. They’ll realize enhanced ease-of-use, based on HTML5 and JavaScript APIs, sales@interactcrm.com Netherlands
quicker speed-to-market, reduced costs, so the latest W3C compliant standards. www.interactcrm.com India
and increased accessibility. So while you’re The WebRTC initiative is still at an early
contemplating your solution’s ROI, don’t stage of development and is supported by
forget to consider the value of reduced COI Google, Mozilla and Opera. So far, the cli-
as well. WebRTC can make it happen. %
ent works only in the latest Google Chrome