Page 3 - SkypeBuzz Q2 2017

2nd Quarter 2017
Anywhere365, the Largest Integrated Skype for Business Contact Center, Pushes Customer Base Into Record Territory with Latest Release
SkypeBuzz by Telecom Reseller 3 Introducing
VOSSBot
VOSS Solutions has announced VOSSBot, from the VOSS innovations lab, VOSS f(X) http:// www.voss-solutions.com/tech-trends/fx.
VOSSBot provides a revolutionary and yet breathtakingly simple way for customers to control VOSS-4-UC, using natural language Instant Messages via common chat tools
such as Skype, Slack and others. VOSSBot leverages specialized VOSS APIs combined with the Microso Bot framework, and a dash of arti cial intelligence, to extend the power
of VOSS-4-UC. VOSS-4-UC is the industry leading, uni ed communications management tool from VOSS Solutions.
VOSSBot reduces the burden on IT, and improves UC service delivery across the enterprise by empowering non-technical employees to drive Move, Add, Change, and Delete work by ‘chatting’ directly with the so ware. Responding to and engaging over a wide range of natural language topics, VOSSBot executes complicated and time consuming management tasks quickly and consistently.
rough role-based access control, VOSSBot enables any company employee (e.g. in HR
or LOB manager) to make changes to the UC system using natural language; without the need for specialized training and eliminating the need to access a specialized interface. is empowers employees who are responsible for requesting those changes, and removes the need for IT to respond in any way. At the same time, it gives IT the peace of mind to know that these changes are being made without incident and reduces
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If she dials 9-1-1, will rst responders nd her quickly?
Don’t compromise your employees’ safety.
With end-to-end support, our E9-1-1 solutions for enterprises are simple to implement and manage. We support deployments of all types and sizes including those that contain multiple UC vendors, and in on-premises, hosted or hybrid environments.
Call or click today for more information
877.862.2835 or west.com/safetyservices/
Workstreampeople has recently released its groundbreaking next version of Anywhere365, the largest native Skype for Business-based contact center and dialogue management platform.
With the client base doubling in size in the last year, Anywhere365 is now trusted by 438 global customers in 36 countries, including
26 members of the Fortune Global 500. is accelerated success places Release 5.0 in an ideal position to continue to take the world by storm.
Anywhere365 is o cially certi ed for Skype for Business in three areas: Contact Center, Reception Console and Call Recording, which is unique in the market.
Already well equipped to successfully compete with large legacy contact center vendors, Anywhere365 continues to add powerful new features as standard that provide tangible bene ts to their customer base. Examples include:
– Seamless support for social media as a dialogue management channel. Anywhere365 enables customers to interact directly via Facebook Messenger, Telegram, Twitter,
etc. Companies have chosen Skype for Business as their communications platform, but the exibility of Anywhere365 allows
customers to reach companies via a modality of their choosing, managed and delivered by Anywhere365 via Skype.
– Addition of powerful speech analytics to analyze dialogues, create transcripts, extract keywords or quickly translate a chat for an agent in a di erent language.
– O -the-shelf connectors for 20+ CRM/ ticket platforms such as Dynamics CRM, SalesForce, ServiceNow, Oracle RightNow, Remedy, etc. Anywhere365 leverages the information in these platforms during all moments in the dialogue management cycle.
– Enhanced Dialogue Intelligence via
Power BI and numerous new standardized reports and analytics. Anywhere365 helps companies to make quick sense of all their big dialogue data, even if they run hundreds of Anywhere365 Contact Center instances.
– Robust redundancy. Already in use
as critical infrastructure at dozens of multinationals, including members of Fortune 500, Anywhere365 has full failover and high availability capabilities. is ensures that any downtime is further minimized, and ensures the highest service levels.
– Transparent license model based on the number of contact center instances and required features, not on the number of
users or supervisors. Unique in the market, Anywhere365 provides a clear total cost of ownership without a long list of expensive options. Just select the right license for the required features, and companies can add as many agents, supervisors or managers as they want, free of additional charge.
– High value, low e ort. Anywhere365 has been further enhanced to empower businesses with dialogue management capabilities, without the need for extensive professional services. Deployed and con gured in record time, Anywhere365 can deliver value quicker than agents can say “dialogue management”.
In addition to the continuous expansion of the feature set, Anywhere365 University has been established to ll a need in the market for in-depth training for partners and customers. Last year, during ve fully sold out sessions, more than 60 partners received extensive training and o cial certi cation, which enables them to extract maximum value from Anywhere365 for their customers.
Anywhere365 is delivered on premises, as a hybrid, or from the cloud; it can leverage CloudPBX and O ce 365 based agents, wherever they are.
For more information, visit
www.workstreampeople.com. ■
Spectralink Receives a 2017 Uni ed Communications Product of the Year Award
84-Series Mobility Solution Recognized for Exceptional Innovation
Spectralink Corporation has announced that TMC, a global, integrated media company, has named the Spectralink 84-Series Wi-Fi wireless solution as a recipient of a 2017 Uni ed Communications Product of the Year Award. These awards recognize the best and most innovative products and solutions that support uni ed communications (UC).
The Spectralink 84-Series, along with the company’s portfolio of DECT wireless communication devices,
are the only enterprise mobility solutions having native integration with Microsoft® Skype for Business® environments, o ering the dual power of mobility and UC. The 84-Series brings industry-speci c applications enabled through speci c UC features to a mobile platform, which is key in industries such as Healthcare, Retail, Manufacturing and Hospitality where employees
are typically on the go instead of behind a desk. Combined with Skype for Business, the 84-Series Wi-Fi solution lets mobile employees stay productive and connected to their
work ows from anywhere in their workplaces.
“The 84-Series mobile solution was built speci cally to enable seamless workforce mobility in enterprise environments where work ows are becoming increasingly mobile,” said Ashish Sharma, CMO of Spectralink. “We are honored to be recognized for our enterprise mobility innovation and interoperability with Skype for Business. This is our second product to be recognized by TMC for a 2017 Product of the Year Award, with
our PIVOT:SC also achieving this distinction for Internet Telephony.”
“It gives me great pleasure to honor Spectralink as a 2017 recipient of TMC’s Uni ed Communications Product of the Year Award for their innovative product, the 84-Series,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by Spectralink in their groundbreaking work on the 84-Series.”
Winners of the 2017 Uni ed Communications Product of the Year Award will be announced online and highlighted in INTERNET TELEPHONY magazine.
For more information, please visit www.spectralink.com. ■