Page 5 - SkypeBuzz Q2 2017

2nd Quarter 2017
IR Unveils New Experience Management Solution for Microsoft Skype for Business Online in Microsoft O ce 365
SkypeBuzz by Telecom Reseller 5
IR Prognosis delivers call quality troubleshooting for cloud and hybrid environments
IR, the leading global provider of experience management solutions for uni ed communications and contact centers, has announced support for Microso Skype for Business Online in its industry leading IR Prognosis for UC.
Organizations can now provide better visibility into call and meeting quality issues and faster troubleshooting in a single solution across Skype for Business Online as well as on-premises, multi-vendor environments, and co-existing UC solutions from Cisco and Avaya.
Businesses are investing in cloud-based technologies like Skype for Business Online to meet their communication and collaboration needs across the enterprise.
For organizations that are migrating or extending to the cloud, Prognosis for UC will provide user experience and performance management insights, troubleshooting and root- cause analysis beyond the premises to include O ce 365 users as well.
Not only can you see if you’re having poor quality, but also the root cause of the problem and how to x it. Prognosis for UC, combined with the Prognosis UC Assessor for network performance assessment, delivers the most complete end-to-end experience management solution for multi-vendor UC ecosystems across premises and cloud environments. And it’s still all done without the need for expensive network probes.
In addition, Prognosis is a Microso certi ed IT Pro Tool partner solution, a certi ed network assessment solution for Skype for Business Online, and is recommended to be used in conjunction with the Skype Operations Framework (SOF).
Kevin Ryder, Chief Marketing O cer at IR said, “Senior executives are keen to reap the bene ts of digital transformation, which is underpinned by e ective communications and collaboration. However, this can be undermined by a lack of planning and comprehensive
UC management tools, leading to poor user experience and adoption.
Ensuring end-to-end visibility across an entire UC ecosystem is critical and by extending Prognosis capabilities into Skype for Business Online, our customers gain valuable insights to identify and remediate issues quickly regardless if they exist on-premises or in the cloud.”
Levon Esibov, Partner PM Director at Microso Corp. said, “Microso is committed to providing to our customers the best experience possible through our Skype for Business solution, so we set very high standards for our partner solutions evaluated through the IT Pro Tools Program. We’re pleased that IR Prognosis for UC has been a certi ed product helping organizations plan, deliver, and operate a successful Skype for Business solution.”
It’s more important than ever that companies are investing in performance management solutions like Prognosis, because as the complexity of UC systems grow, so can the operational cost if they do not have the right management solutions in place. According to a recent study published by Nemertes Research, organizations that use specialty tools to manage UC implementations and performance save 58 percent in IT costs over organizations that do not.1
“In addition to a reduction in operational costs, our research has shown that customers using UC management and monitoring tools
also see an increase in user adoption,” said Robin Gariess, President at Nemertes Research. “More than half of the organizations that we surveyed still do not leverage the bene ts
of UC monitoring and management tools. Organizations that invest in solutions such as Prognosis not only see wider UC adoption,
but also reduced sta ng needs and overall UC
operating costs.”
e expanded features for Prognosis for UC
and Prognosis UC Assessor are available today for selected customers and partners, and will be generally available in the second quarter of 2017.
For further information on IR, visit www. ir.com. ■
the burden on the already stretched IT sta . Christopher Martini, VP Skype for Business at VOSS, commented; “Every organization should
be looking for meaningful ways to leverage arti cial intelligence and BOT technology to enhance the customer and employee experience. Nowhere is this more true than in the Uni ed Communications space. It is our DNA. VOSSBot simpli es day-to-day administrative tasks so that VOSS customers can spend less time managing enterprise communications tasks and more time delivering value to their organizations.”
More at http://www.voss-solutions.com/. ■
INTRODUCING VOSSBOT – CONTINUED FROM PAGE 3
Sennheiser announces that its range of premium headsets and speakerphones solutions that are qualified on Lync 2013 are also
Certified for Skype for Business
Sennheiser’ s headsets and speakerphones that are qualified on Lync 2013 are now also Certified for Skype for Business.
This certification means that Sennheiser products enable Skype for Business users to communicate in the most effective way, wherever they are, with plug-and play simplicity, proven compatibility and high-quality audio.
en-us.sennheiser.com/headsets-business-office-speakerphones