Page 7 - SkypeBuzz Q2 2017

2nd Quarter 2017
Sonus Drives Microsoft Skype for Business Cloud Connector Edition Deployments with Sonus Cloud Link
SkypeBuzz by Telecom Reseller 7
AltiGen’s MaxACD Multimedia Contact Center Achieves Skype for Business Certi cation
AltiGen Communications (OTCQX: ATGN), a Silicon Valley based provider of Hosted Skype for Business and Contact Center solutions, is pleased to announce that its MaxACD multimedia contact center solution has completed Microsoft’s rigorous certi cation program for Skype for Business Server.
MaxACD utilizes Microsoft’s UCMA and UCWA APIs to natively integrate with Skype for Business to add enterprise-critical features such as Web chat queuing, skills-based routing, automatic call distribution, multi-level
auto attendant, call recording, and real-time monitoring and reporting to improve customer interactions and employee productivity. In addition, it connects seamlessly with O ce 365.
“We are pleased to see AltiGen certify its MaxACD contact center for Skype for Business to deliver advanced routing and queuing capabilities and extend the communication experience for organizations to achieve more,” said Andrew Bybee, Principal Group Program Manager for Skype for Business.
AltiGen’s MaxACD contact center for Skype for Business can be delivered as a fully managed service from the AltiGen Cloud
or as a turn-key, all software solution deployed on-premises. AltiGen o ers simple, exible and cost-e ective licensing options which include monthly Cloud service subscriptions, monthly SaaS licenses or one-time perpetual licenses.
“As enterprises replace their traditional PBX with Skype
for Business, they still need business-critical phone system features that they had,” said David Tang, Vice President of Cloud Solutions at AltiGen. “AltiGen’s MaxACD enhances Skype for Business with advanced PBX and contact center features required to meet the needs of today’s enterprises.”
To learn more about MaxACD and how it extends valuable features to Skype for Business and O ce 365, please visit www. altigen.com. ■
Sonus Cloud Link is Miercom Performance Veri ed for Delivering Industry Best Performance and Security for Cloud Connector Edition Appliance Deployments
Key Takeaways:
• Miercom performance testing validates Sonus Cloud Link’s ability to e ciently, securely and quickly deploy Microso ® Skype for Business Cloud Connector Edition (CCE) at scale.
● Sonus signed an outbound license and distribution agreement with Microso , enabling Sonus to deliver CCE in its pre-packaged appliance at an unmatched price point and scale.
● ird-party Skype for Business experts highlight Sonus Cloud Link in industry publications, driving CCE deployments with Sonus Cloud Link.
Sonus Networks, Inc. (Nasdaq: SONS), a
global leader in securing Cloud and real-time communications, has announced that Miercom, a leading independent testing and certi cation rm, veri ed the performance and security of the Sonus Cloud Link solution. By combining this veri cation with the Microso outbound license and distribution agreement and in
close collaboration with independent industry experts working with Sonus Cloud Link, Sonus is demonstrating its commitment to help partners and customers quickly and easily deploy Microso CCE for O ce 365 Cloud PBX.
Miercom’s Performance and Security Assessment
rough extensive testing, Miercom concluded
that Sonus Cloud Link:
● Reliably scales up to 500 simultaneous Skype
for Business calls;
● Successfully protects against Denial of
Service (DoS) and protocol fuzzing attacks on both private and public interfaces without any dropped calls;
● Integrates Skype for Business with third- party SIP equipment as well as legacy systems based on TDM and analog telephony; and
● Takes one hour to set up when using the CCE Con guration Wizard versus a multiple- hour manual setup e ort.
Download a free copy of the Miercom report... https://www.sonus.net/download/miercom- cloud-link-assessment
Microso Distribution Agreement
Sonus recently signed an outbound license
and distribution agreement with Microso .
is agreement enables Sonus to sell Microso CCE code embedded on the Sonus Cloud Link appliance to its global partner and customer base at an unmatched price point and scale.
Guide to CCE for Cloud PBX with Sonus Cloud Link
Westcon Business Unit Leader for Microso UC and Microso MVP omas Poett provided a detailed CCE con guration guide of Sonus Cloud Link. Read the guide... https://gallery. technet.microso .com/Cloud-Connector- Con gurati-521b533f
Skype for Business CCE Con guration Video with Sonus SBC
O ce Servers and Services MVP Lasse Nordvik Wedø reviews best practices when con guring
an SBC with CCE for PSTN connectivity. Watch the video... https://channel9.msdn.com/events/ Ignite/2016/BRK3079
Quotes:
“Sonus has the solution for appliance-based Microso CCE deployments, which makes it simple for customers to migrate to O ce 365 Cloud PBX,” said Mykola Konrad, vice president, Product Management and Marketing, Sonus. “And with veri cation from Miercom, customers can be assured that Sonus Cloud Link will reliably secure their network in the most extreme network conditions without compromise.”
“ e results from our test con rm that Sonus Cloud Link delivers impressive, incredibly reliable performance and security under the highest levels of network attacks,” said Robert Smithers, CEO, Miercom. “With an easy-to-use CCE Con guration Wizard, we can also con rm that Sonus Cloud Link is simple to deploy, in
less than one hour. For these reasons, we are pleased to award Sonus Cloud Link the Miercom Performance Veri ed Certi cation.”
Other Facts:
● e full Sonus Session Border Controller portfolio is Skype for Business certi ed.
● e Sonus SBC 1000 and SBC 2000 received 2016 Uni ed Communications Product of the Year awards from TMCnet.
More at www.sonus.net. ■
Comcast Business Enhances Voice Solutions Portfolio for Enterprises and SMBs
Comcast Business VoiceEdgeÔ Integrates with Top Business Applications to Improve the Customer Experience
Comcast Business has announced a range
of enhancements to its comprehensive voice solutions portfolio. ese o erings are designed to help organizations of all sizes communicate more e ectively, increase productivity and improve e ciency.
e enhancements include recently introduced productivity tools, VoiceEdgeÔ for Skype for Business and VoiceEdgeÔ for Google Chrome. ese simple to use integrations seamlessly integrate with Business VoiceEdgeÔ, a hosted pbx solution, by enabling convenience features such as click-to-call and call transfer from a computer.
In addition, Comcast continues to improve the customer experience of the Business VoiceEdge portal and Business VoiceEdge mobile application with enhanced features and capabilities, delivering self-service functionality and improved mobile communication that can bene t a range of di erent organizations.
“Key elements of integrated communications are speed and ease of use, and by giving people the ability to quickly make or receive calls from Skype for Business and Google Chrome, our customers can be more responsive and operate
VoiceEdgeÔ for Skype For Business connects Business VoiceEdge to your Skype for Business account using a simple to use desktop application that can be downloaded free of charge.
more e ciently,” said John Guillaume, vice president of product management at Comcast Business. “ ese tools are a great example of the continuing evolution of Business VoiceEdge and are a strong addition to our portfolio of voice solutions.”
VoiceEdgeÔ for Skype For Business connects Business VoiceEdge to your Skype for Business account using a simple to use desktop application that can be downloaded free of charge. Using click-to-dial, customers can initiate phone calls directly from a Skype for Business contact or within a message window using a Business Voice Edge-enabled device. During a call, customers can utilize a variety of features, such as placing a call on hold, call transfer, call resume, moving a call to a new device, or placing their phone on “do not disturb.”
VoiceEdgeÔ for Google Chrome allows you to make phone calls directly from your Google
Chrome browser using Business VoiceEdge. You can make or answer a call directly from an email message, calendar event, contact or website.
You can also transfer an active call to a di erent phone number or move a call to a new device, as well as hold or end a call.
Comcast Business VoiceEdgeÔ is an a ordable, cloud-based, managed phone
system o ering a range of pbx and uni ed communications (UC) features designed to help businesses optimize their communications while making management easy for administrators. It also has a mobile app for both IOS and Android devices. Recently,VoiceEdgeÔ Skype for Business was recognized with a
2017 INTERNET TELEPHONY Product of the Year Award. ese awards recognize the most innovative and highest quality IP communications brought to the market, or updated, in the past year.
More at www.comcastcorporation.com. ■
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